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CONTENT MANAGER

The American Cheese Society (ACS) Content Manager is the leader of organization-wide content management, storage, organization, consolidation, accessibility, and sharing. This position ensures ACS content, expertise, information, education in all forms, resources, and experience are shared inside and outside the organization with staff, Board, members, and other stakeholders. The Content Manager will serve as a market expert for vertical related content including: events, professional learning, resources, and custom content.

This full-time, exempt position requires an experienced, take-charge professional with high-level understanding of systems, organizational tools, current trends in data storage, and library sciences. S/he should possess the ability to learn about current resources, archival information, and existing systems so as to recommend solutions that are time- and cost-effective for managing content. Candidate must possess a collaborative mentality and have the ability to jump between different projects and activities while maintaining organizational integrity. This person must be detail-oriented, able to anticipate project needs, discern work priorities, and meet deadlines with little supervision. S/he must also possess strong multi-tasking and communication skills with the ability to handle issues efficiently and diplomatically despite conflicting priorities.

This position reports to the Marketing & Communications Director and will work closely with all association staff as well as take direction from the Executive Director.

Primary Responsibilities

The Content Manager oversees all association knowledge/content and provides regular status updates to the appropriate Director, including but not limited to the following key areas/tasks:

Internal and External Content Management

• Manage all aspects of content consolidation, organization, and dissemination, both internally and externally.
• Organize resources to ensure accessibility, keep current, and optimize searchability via ACS’s various websites, association management system (NetForum database), and related systems, with an eye toward educational offerings that provide enhanced member benefits.
• Consult with and make recommendations to ACS staff to help identify and organize ACS’s knowledge resources and information (e.g., websites, webpages, files, project lessons learned, Body of Knowledge, Best Practices Guide(s), regulatory outreach, academic research and grants, bibliographies, survey data, educational resources, dashboards, and records). Manage and update website content to ensure all of these resources, information, and links remain current.
• Manage and administer public-facing and internal search tools. Consult with other ACS staff, Board, and committees to optimize searchability of all resources.

Organizational Structures and Systems

• Lead the development of custom organizational structures and search interfaces for specialized content (e.g., webinars, conference presentations, ACS products, academic programs, professionals).
• Leverage existing software and systems in use by organization (i.e., Office 365, SharePoint Online, NetForum) to maximize usage and value of these as management tools for ACS. Work with Member Services Specialist to maximize use of database reports, storage capacity, and search functionality.
• Utilize existing resources and archival information to track historical data and create meaningful reports and content.
• Organize, manage, and maintain content on ACS’s internal server to ensure proper archiving of data.
• Work with all committees as needed to ensure consistent, up-to-date information across all content areas.

Content Generation

• Coordinate with industry subject matter experts (SMEs), academics, and partner organizations to develop quality, market-relevant content within the following topical areas:
  • federal, state and local regulatory matters
  • food safety
  • research and trends
  • traditional food production
  • consumer access
  • sustainability
  • other topics as they arise
• Organize archival materials and content and add value by repurposing existing and historical content into accessible educational materials.
• Work directly with ACS staff to support the creation of published content (reports, web content, data, etc.) in support of products, projects, and services.
• Compile all content for monthly e-newsletter adhering to ACS editorial guidelines and calendar; draft e-newsletter in Constant Contact.

Market Research, Monitoring, and Reporting

• Assist Marketing & Communications Director in staying abreast of industry trends, maintaining a strong sense of markets and changes that represent threats or opportunities for ACS.
• Conduct ongoing research and “industry news monitoring” within relevant topic areas to further industry knowledge and develop potential new content ideas; maintain these items on a consistent schedule to ensure relevance/timeliness; compile for use in monthly CheeseBytes e-newsletter; update in response to customer needs and market developments.
• Track content use and report regularly to staff and Board.
• Keep abreast of new advances, theories, and ideas in knowledge management.

REQUIRED QUALIFICATIONS 

SKILLS, KNOWLEDGE & ABILITIES

• Strong attention to detail and excellent organizational skills
• Proven exceptional customer service and interpersonal skills
• Excellent phone skills, email etiquette, and professional business demeanor
• Ability to follow all ACS policies and procedures

• Develop and adhere to timelines and ensure on-time delivery of final products.

• Proactive in keeping relevant staff updated on project status and ensuring adherence to deadlines
• Careful budgeting and adherence to budget with an eye to cost-saving measures
• Ability to multitask and manage multiple projects and tasks simultaneously
• Strong oral communication, writing, editing and grammatical skills
• Ability to communicate clearly with internal and external customers
• Strong problem solving skills
• Diplomacy and comfort in interacting with all types of people
• Ability to maintain discretion where sensitive and confidential issues are concerned

• Proficient with Microsoft Office Suite including Excel, Word, and Outlook
• Experienced user of WordPress

• Ability to work additional hours as needed
• Ability to work under time constraint and in an environment in which priorities and deadlines change frequently
• Ability to travel to ACS Annual Conference & Competition (approximately 11 days in late July each year)
• Ability to identify challenges and make recommendations for improvements to increase efficiencies
• Ability to work independently, as well as in a team environment
• Reliable and honest with a positive outlook
• Ability to lift at least 40 lbs. and assist with any on-site conference tasks as needed

EXPERIENCE

Minimum of four years of experience in a related/relevant position.

DESIRED QUALIFICATIONS

• Non-profit association experience, particularly in a membership-based environment
• Knowledge of association databases, ideally Abila’s NetForum
• Desire to be a part of a healthy organizational culture that encourages teamwork, collaboration, and growth
• Knowledge of the specialty foods industry, cheese, and/or interest in food science
• A flexible, proactive problem-solver who never says “it’s not my job”

About the American Cheese Society (ACS)

ACS is the leading organization supporting the understanding, appreciation, and promotion of artisan, farmstead, and specialty cheeses produced in the Americas. At nearly 1,700 members strong, ACS provides advocacy, education, business development, and networking opportunities for cheesemakers, retailers, enthusiasts, and extended industry. ACS strives to continually raise the quality and availability of cheese in the Americas.

[email protected] No phone calls, please.

Please apply by email to: [email protected], and include “Content Manager” along with your last name in the subject line. Applications must include cover letter, resume, and three references. Position opened until filled. No phone calls, please.