Under the direction of the Library and Arts Director provides leadership, planning, implementation, coordination and evaluation of public services division with a strong customer focus including the areas of adult, teen, youth, collection development, outreach, local history and programming.
THE IDEAL CANDIDATE:
Fosters an environment where innovation and excellence thrive to create a positive perception of the library by the public and staff. Shall work in coordination with other managers to articulate the Boulder Public Library's vision ensuring excellence in customer service and the maximum utilization of the library's services and resources. Embraces the City's vision and values emphasizing excellent customer service. Is a team player who enjoys working with the public and with other city departments to implement strategic city initiatives. Possess a desire for continuous learning.
Duties & Responsibilities
Generally, duties and responsibilities are listed from most to least critical or time consuming.
1. Administers, manages and directs library Community Engagement & Enrichment division operations and policies for the library. This includes overseeing multiple divisions with a strong customer focus including responsibility in the following areas:
* In coordination with other library managers, provides goal-oriented leadership with emphasis on following best practices in library customer and information service for the public services workgroups, planning for the effective utilization and development of public services staff.
* Develops division goals, and plans for mid and long-range operations of the division consistent with the Library's mission, goals, objectives and vision, taking technological and business changes into consideration.
* Develops and implements action plans to improve key performance indicators.
* Coordinates Community Engagement & Enrichment division activities and programs with communications/ public relations.
* Responds directly to customers for unusual and non-routine interactions.
* Analyzes data about library use and prepares information for use in service and budget planning.
* Serves as member of the department's leadership team.
* Prepares reports records and correspondence and assists in the coordination of research and development.
* Makes presentations before city commissions and boards.
2. Directs and supports the work of the Programs, Events & Outreach Manager, Collection Development Manager, Youth and Teen Services Manager, Boulder Reads Manager, the Carnegie Branch Manager, and Library Assistant II Special Services Coordinator for the department.
* Oversees the recruitment, selection, supervision, training, motivating, leading, and evaluation of staff in the Community Engagement & Enrichment division.
* Provides responsive, high quality service to members of the public, representatives of outside agencies and city employees by providing accurate, complete and up-to-date information in a courteous, efficient and timely manner. Models and expects professional, courteous, customer-focused service from all staff members.
* Works to ensure the effective development, delivery and evaluation of programs, services and outreach conducted by library staff. Communicates the importance and value of library service in the digital age. Evaluates trends and customer needs and recommends performance measures and improvements.
* Reviews priorities developed by these managers for the best use of library resources.
* Leads and motivates staff to embrace new and emerging technological tools for serving customers more effectively.
* Oversees and coordinates training and development of public services staff, setting goals to develop a service-oriented staff.
3. Manages the Community Engagement & Enrichment division non-personnel budget. Oversees the management of the system-wide collection budget.
4. Evaluates and participates in the implementation of advanced technologies and information delivery systems; maintains familiarity with current electronic library applications, technology and service delivery trends.
5. Engages in professional development and actively participates in professional library organizations and local community organizations. Represents the library on state, regional and consortium committees. Maintains positive relationships with other Colorado libraries and associations. Serves in leadership roles when elected or appointed.
6. Other:
* Performs related duties as required to meet the needs of the city and the Library and Arts department.
* Takes proper safety precautions to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment and follows all safety regulations, policies and procedures. Reports all accidents and damage to city property.
* Responsible for knowing and complying with all city and department policies; participating in professional trainings and development; and adhering to attendance and workplace attire policies.
CITY VISION AND VALUES:
The City of Boulder is committed to service excellence for an inspired future and the following values:
* Customer service - We are dedicated to exceeding the expectations of our community and our co-workers by demonstrating consistent and professional service with a solution-oriented approach
* Respect - We champion diversity and welcome individual perspectives, backgrounds and opinions. We are open-minded and treat all individuals with respect and dignity.
* Integrity - We are stewards of the public's trust and are committed to service that is transparent and consistent with city regulations and policies. We are honorable, follow through on our commitments and accept responsibility.
* Collaboration - We are committed to organizational success and celebrate our shared dedication to public service. We believe community collaboration and the sum of our individual contributions leads to great results.
* Innovation - We promote a forward-thinking environment that supports creativity, calculated risks and continuous improvement. We embrace change and learn from others in order to deliver leading edge service.
This position is at the management/supervisory level. All city supervisors are responsible for understanding and enforcing relevant collective bargaining agreements and management policies; hiring and firing supervised employees or making related recommendations; ensuring employees are training initially and on an ongoing basis, as needed providing adequate feedback to employees by monitoring day-to-day performance; completing performance evaluations on time; correcting problems in employee work habits or performance in a timely manner; prioritizing and scheduling work functions and vacations; ensuring adherence to established safety standards; ensuring the timely completion and submission of all paperwork required by the city to process employee transactions, insurance or injury claims, etc.; maintaining related records; and ensuring the accuracy of reported time use.
LEADERSHIP COMPETENCIES:
As a leadership position within the City's Management Team, the Principal Librarian is expected to have and utilize the following competencies:
* Customer Focus: The ideal candidate is dedicated to meeting the expectations and requirements of internal and external customers; acts with customers in mind; and establishes and maintains effective relationships with customers and gains their trust and respect.
* Directing Others: The ideal candidate is good at establishing clear directions; sets stretching objectives; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; and, is a clear communicator.
* Organizational Agility: The ideal candidate is knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; and, understands the culture of organizations.
* Building Effective Teams: The ideal candidate is skilled at blending people into teams when needed; creates strong morale and spirit in his/her team; allows people to finish and be responsible for their work; and defines success in terms of the whole team.
WORKING CONDITIONS – Required Physical and Mental Effort, Environmental Conditions:
Physical and Mental Effort: Sufficient clarity of speech and hearing or other communication capabilities that permit the employee to communicate effectively on the telephone and in person. Sufficient vision or other powers of observation that permits the employee to review, evaluate and prepare a variety of written documents and materials. Sufficient manual dexterity that permits the employee to operate computer equipment and other office equipment. Sufficient personal mobility and physical reflexes, which permits the employee to work in an office setting. Work may include extended periods of time viewing a computer video monitor and/or operating a keyboard. Ability to work under stress from demanding deadlines, public contact, and changing priorities and conditions.
Work Environment: Works primarily in a clean, comfortable environment. Works in a setting subject to continuous interruptions and background noises.
Machines and Equipment Used, Include, But Are Not Limited to the Following: Vehicle. Frequently uses computer workstations, telecommunications equipment, photocopy machine, facsimile machine, and calculator.
ACCOMODATIONS:
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
Note: The above description is illustrative only. It is not meant to be all-inclusive.
A summary of the benefits available to city employees may be found here.
REQUIRED MINIMUM QUALIFICATIONS:
Master's degree in Library Science from an American Library Association-accredited school and five years of increasingly responsible professional library experience. Five years of supervisory experience is required and includes hiring, training, coaching, and performance evaluations. Experience writing professional correspondence, preparing reports, making presentations and conducting trainings.
DESIRED QUALIFICATIONS – In addition to the required minimum qualifications
Knowledge of current and emerging technologies, including e-content delivery; knowledge of 21st century public library trends, including trans-literacy (the ability to read, write and interact across a range of platforms, tools and media), early literacy and the effects of electronic publishing on access and delivery; demonstrated ability to strategize and affect change through gathering, evaluating and interpreting statistical data; possess a forward-focused vision for providing programs and services that enhance the discovery and accessibility of library collections.
City of Boulder
3065 Center Green Drive
Boulder, Colorado, 80301.
303-441-3070
http://www.bouldercolorado.gov
The City of Boulder is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Apply online at https://bouldercolorado.gov/human-resources/city-jobs. Look for the Community Engagement and Enrichment Manager job posting. The City of Boulder does not accept paper applications and resumes will not be accepted in lieu of an online application.
Applications must be received by the closing date and time (Mountain Standard Time) on the job posting. If your application is successfully submitted, you will receive an email confirmation.
Online applications are stored on a secure site. Only authorized employees have access to the information submitted.
NO PHONE CALLS, PLEASE: You will be contacted if you are selected as a candidate for the interview process.