What You'd Do
SPANISH FLUENCY REQUIRED
Work at the Byers Branch Library to create positive experiences for library customers by checking out and returning books, registering customers for library cards and responding to customer questions and issues about circulation matters. Serve as branch point person for questions from customers and staff regarding circulation policies and procedures. Work closely with the Senior Librarian to achieve branch goals. Assist with the direction and training of staff in circulation policy implementation. Serve as branch lead when Senior Librarian is not available. Communicate and support the Library's strategic initiatives.
Other Things You Should Know
Although the full salary range for this position is provided, starting salary is typically made at or near the range minimum. The City and County of Denver benefit package will be offered.
The schedule will be determined by the needs of the department and may include evening and weekend hours.
You Have
Knowledge of office practices and procedures. Skill in operating computers, working with attention to detail, scheduling and making simple mathematical computations. Skill in providing leadership. Skill in interpreting, communicating and presenting information. Ability to create and maintain positive staff relationships. Ability to thrive working in an environment with constant public contact with people from all backgrounds and age groups, including immigrant populations. Ability to model positive attitude, exemplary internal and external customer service, excellent interpersonal skills, flexibility, cultural sensitivity and a sense of humor in working with customers and coworkers. Ability to master and train staff in implementation of policy and procedure. Ability to creatively solve problems, negotiate, de-escalate and handle stressful situations in a positive manner. Ability to multi-task and prioritize. Ability to use basic workplace technology including email, internet and automated software. Ability to pass a background check after the offer to hire has been made.
A high school diploma or equivalency.
One year of experience in library circulation or similar work, including experience providing customer service and resolving customer issues.
Spanish language fluency.
Please submit an application at https://www.governmentjobs.com/careers/denverlibrary/jobs/2003298/branch-clerical-lead-byers-branch?pagetype=jobOpportunitiesJobs by March 9, 2018 in order to be considered.