Provides exemplary customer experiences through the effective management of the customer services department. Ensures policies and systems are established and maintained to enhance customers' use of the library. Manages the staff, equipment and services of the customer service and circulation division of the library under the general supervision of the Library Director.
The salary range for this position is $56,200 - $87,000 per year with a hiring range of $56,200 - $71,600, depending on qualifications and experience.
ESSENTIAL JOB FUNCTIONS:
Leads the Customer Service Department to create positive customer interactions and support efficient transactions of library materials. Ensures patron files and financial records are accurately maintained. Supervises and schedules Customer Services staff. Develops and controls division budget and manages an active public service desk. Works with vendors, service reps and purchasing to select equipment and oversee service contracts. Responsible for monthly and annual statistical circulation reports. Supervises cash handling procedures and processes accounts sent to collection agency or bankruptcy court. Provides input on library policies and procedures and works with other division managers and Library Director to plan and implement library services and programs. Supervises the loaning and borrowing of materials from other libraries. Coordinates circulation practices and delivery of materials to partner libraries through the Flatiron Library Consortium and Prospector. Coordinates library security, building maintenance and custodial services to maintain a safe and healthy environment for library staff and visitors.
SUPERVISORY DUTIES:
Provides direct supervision for regular employees in the division and indirect supervision of Library Material Handlers.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees: planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Knowledge, skills & abilities:
Must be able to communicate and interact effectively with people of all ages and backgrounds. Ability to work independently. Must have thorough working knowledge of established library resources, methodology and standards, and specific knowledge of library computer system & PAC programs; ability to plan, organize and delegate. Must maintain effectiveness under varying degrees of pressure. Has general working knowledge of City policies and specific knowledge of library policies
Core competencies:
Accountability, Collaboration, Courtesy and kindness, Innovation, Integrity, Safety, Service
Job specific competencies:
Community relations, Job knowledge, Performance management, Leadership
Licensure and/or certifications:
None
While performing the duties of this position, the employee is regularly required to:
work in a typical library environment with extensive public contact; must be able to direct or assist customers to location within the building; must be able to position or move materials on varying height shelves and in file cabinets; must be able to move library carts and equipment weighing more than 50 lbs. Schedule is flexible, requiring some weekend and evening hours; must be able to open and close building and division; travel to off-site meetings and programs may be required.
Material and equipment directly used:
Integrated library computer system from Innovative Interfaces Inc.; PCs with word processing and spreadsheet software, printers, telephone, fax, photocopiers, credit card machine, laminator, paper cutter, library carts, library materials (books, periodicals, DVDs, eBooks, etc.)
This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.
A criminal history background check will be obtained pre-employment.
Located on the edge of a revitalizing downtown, the Loveland Public Library exists as a community space and welcoming environment for patrons of all ages, backgrounds and abilities. With a budget of $3.7 million and a beautiful space of 60,000 sq. ft., staffing includes 41 full and part time benefitted employees. Library staff are especially proud of their innovative programming including makerspaces, cultural events, local author showcases, computer classes, youth advisory commission, STEM programs, Kids Café, and nature lectures.
A City of Loveland application is required for consideration.
www.cityofloveland.org