LibraryJobline

Position Summary: Operates in a diverse environment to help fulfill the Library’s mission by providing direct customer-focused public service, implementing programs, or participating in targeted activities for Adult Services.

ESSENTIAL FUNCTIONS:

Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

1. Provides direct public services to customers as they visit the library, call on the telephone, or communicate in a virtual environment.
2. Will work 15-20 hours per week on public service desks.
3. Helps patrons in the makerspaces with software, hardware (including 3D printers, laser cutter, sewing machine, kiln, etc), and tools.
4. May assist in the recording studio as needed.
5. Will compile and submit branch statistics.
6. Provides excellent customer service and maintains a courteous, positive image of the Library; maintains confidentiality in all customer and staff interactions.
7. Assist customers with advanced computer needs; e.g. job applications and resume formatting.
8. May act as person-in-charge as assigned; assumes responsibility for safe and effective operation of the library; ensures that security and safety reports are completed accurately and submitted as required.
9. May teach classes on computer basics or other technology access topics to customers.
10. May implement pre-designed programs.
11. Performs reference and readers’ advisory services.
12. Promotes library services through tours, demonstrations, talks, and displays.
13. Performs other support activities such as troubleshooting basic computer and office equipment.
14. Maintains confidentiality in all patron and staff interactions.

Additional Duties and Responsibilities

Duties are considered non-essential and include the following:

1. Provides support for specialized projects, services, programs and activities related to divisional strategic goals and objectives.
2. Keeps informed about Library and department information.
3. Attends regular department meetings and scheduled All-staff meetings.
4. Performs other job-related duties as assigned.

REQUIRED EXPERIENCE / KNOWLEDGE / ABILITIES:

The employee is expected to perform or possess the following:

1. Knowledge of Pikes Peak Library District’s policies and procedures and ability to follow them.
2. Ability to act as an ambassador of PPLD by promoting its mission and vision to the public.
3. Knowledge of current library services and trends.
4. Ability to effectively organize daily work under general supervision.
5. Ability to work as part of a team, demonstrating an excellent customer service attitude.
6. Knowledge of basic computer technology and applications and ability to effectively train others.
7. Flexible and can actively support change in order to meet strategic goals and objectives.
8. Excellent verbal and written communication skills; maintains effective relationships with patrons, coworkers, and staff at all levels.
9. Ability to effectively use applications software, including Microsoft Word, Excel, Access, and Outlook, along with standard office equipment.
10. Ability to use personal computers and other business machines, as well as specialized equipment contained in the makerspaces.
11. Ability to exhibit sound judgment and demeanor in public interactions; thinks and acts appropriately under pressure.
12. Ability to promote the use of library resources and programs through effective communications.
13. Ability to conduct effective patron interviews to determine a user’s needs.

Colorado Springs is located at the foot of Pikes Peak – America’s Mountain. The city is the second most populous city in the state of Colorado. Colorado Springs is a place that offers something for everyone; with great educational institutions, abundant sunshine year-round, magnificent natural scenery, outdoor activities, the arts, and charming communities.  U.S. News & World Report awarded Colorado Springs the number two spot in its “2018 Best Places to Live” list.

Pikes Peak Library District serves close to 700,000 residents in El Paso County, providing access to resources that are critical to the public, making it a vital force for individual and community transformation for 50 years. Our service area covers more than 2,000 square miles. PPLD is the second largest library district in the state of Colorado. Our 14 locations stretch north to Monument, south to Fountain, west to Cascade, and east to Falcon. Our newest, Library 21c, is a state-of-the-art facility with the Creative Computer Commons, Makerspace, Family Place area, Center for Public Media, Business and Entrepreneurial Center, a 400 seat performance and meeting venue, and more. PPLD’s 2018 General Fund annual budget is $32.1M with approximately 487 staff members (368 FTE). PPLD was recently named the #1 Best Workplace for an Extra Large Company in Colorado Springs by the Gazette, our local newspaper!

1. Complete a PPLD online application located at ppld.org/Jobs on the Application tab
2. Attachments should be submitted in the following file types: .doc, .docx, .xls, .xlsx, .pdf, .htm
3. Requires a cover letter and resume to be submitted with application.
4. If you require an accommodation to complete your job application, please contact the Human Resources Office at (719) 884-9800, Ext. 6998