POSITION SUMMARY: Operates in a diverse environment to help fulfill the Library’s mission by providing customer focused library circulation services, supervising circulation staff, and participating in a wide variety of support activities and programming.
ESSENTIAL FUNCTIONS:
Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
- Directs daily circulation operations for an assigned branch library, including all circulation functions, registration, customer accounts, shelving, and other support activities.
- Provides excellent direct customer service and acts as a role model for circulation staff; presents a courteous, positive image of the Library and maintains confidentiality in customer and staff interactions.
- Works at the circulation desk assisting customers with materials check-out/check-in, new card registration, and resolves account inquiries or disputes.
- Assists and instructs customers in searches for materials and on-line information, computer applications, and community referrals; refers customers with in-depth research questions to reference staff when necessary.
- Creates, promotes, and implements programs and outreach activities for multiple library audiences; may conduct computer skills or other instructional classes.
- Manages and assigns daily workflow; creates and adjusts bi-weekly work schedules, using substitute staff as needed.
- Assists with supervision, coaching, and performance appraisals for regular staff, substitutes, and volunteers; verifies and approves timesheets, maintains personnel records, and trains new employees.
- Participates in the interview and selection process for new circulation staff; may participate in staff terminations as necessary.
- Contributes to the evaluation and management of the branch materials collections.
- Acts as Person-in-Charge as assigned; assumes responsibility for safe and effective operation of the library, including initiation of emergency procedures as needed; ensures that incident and insurance reports are completed and submitted.
- Ensures that book trucks are prepared for shelving and materials are sorted/ distributed to designated shelf locations. Ensures that materials are retrieved for holds or department transit as needed.
- Maintains accountability for cash, check, and credit card transactions; works with Finance staff to provide reports and daily accounting. Authorizes petty cash purchase orders.
- Submits facilities’ maintenance, security and IT work orders.
- Compiles and reports monthly statistics.
ADDITIONAL DUTIES AND RESPONSIBILITIES:
Duties are considered non-essential and include the following:
- Keeps informed about Library and branch information.
- Makes operational and budgetary recommendations to the Branch Manager.
- May serve as an IT liaison for the branch.
- Participates in special projects as assigned.
- Serves on Library teams as assigned.
- Attends regular department meetings and scheduled All-staff meetings.
- Performs other job-related duties as assigned.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
The employee is expected to perform or possess the following:
- Knowledge of the Pikes Peak Library District’s policies and procedures and ability to follow them.
- Ability to act as an ambassador of Pikes Peak Library District by promoting its mission and vision to the public.
- Demonstrates knowledge of circulation policies, procedures, and best practices.
- Ability to supervise, plan, and coordinate the work of staff in order to accomplish library goals and objectives.
- Demonstrates excellent verbal and written communication skills; resolves conflicts with tact and discretion.
- Demonstrates excellent ability to build effective relationships with customers, circulation staff, and staff at all levels and locations within the Library District.
- Demonstrates advanced ability to use applications software, including the Library’s Integrated Library System, Microsoft Word, Excel, and Outlook, along with standard office equipment.
- Demonstrates ability to work effectively as a team member, organize daily work and meet deadlines in a fast-paced, detail-rich environment.
Colorado Springs is located at the foot of Pikes Peak – America’s Mountain. The city is the second most populous city in the state of Colorado. Colorado Springs is a place that offers something for everyone; with great educational institutions, abundant sunshine year-round, magnificent natural scenery, outdoor activities, the arts, and charming communities. U.S. News & World Report awarded Colorado Springs the number two spot in its “2018 Best Places to Live” list.
Pikes Peak Library District serves close to 700,000 residents in El Paso County, providing access to resources that are critical to the public, making it a vital force for individual and community transformation for 50 years. Our service area covers more than 2,000 square miles. PPLD is the second largest library district in the state of Colorado. Our 14 locations stretch north to Monument, south to Fountain, west to Cascade, and east to Falcon. Our newest, Library 21c, is a state-of-the-art facility with the Creative Computer Commons, Makerspace, Family Place area, Center for Public Media, Business and Entrepreneurial Center, a 400 seat performance and meeting venue, and more. PPLD’s 2018 General Fund annual budget is $32.1M with approximately 487 staff members (368 FTE). PPLD was recently named the #1 Best Workplace for an Extra Large Company in Colorado Springs by the Gazette, our local newspaper!