Job is Expired Specialist, Library Public Services

Laramie County Community College / Cheyenne

Job deadline Open Until Filled   Job salary $40,000.00 to $45,000.00 per year   Job type of library Academic   This job is located in Wyoming Wyoming

Job Description

The Public Services Specialist has administrative duties requiring a comprehensive knowledge of library operations, policies and procedures and emphasizes the responsibility of each employee to deliver accurate, timely, and courteous service. They provide effective management and direction of the daily activities of the LCCC Library’s Public Services unit, including circulation of library materials, managing patron accounts, Interlibrary Loan and services to distance students, stacks and public facilities maintenance, and administration of Circulation module of integrated library system database. They are responsible for hiring, training, supervising and evaluating part-time employees and assist in the training of other library staff. They also serve in an advisory role to Library administration in strategic planning, technology development and enhancement of Library public services.

Benefits: Approximately 85% of health insurance premiums paid by the College, 21 vacation days fronted, 12 sick days, 2 personal days and 15 paid holidays annually. Typically 5-7 paid holidays from Christmas to New Year's Day. For full listing of benefits, visit

Compensation: low to mid $40,000s.

Priority Screening Date: Position is open until filled. For full consideration, apply by April 29, 2013.

Starting Date: As soon after hiring process as practical.

For information about Cheyenne, visit

Essential Functions:

Customer Service:
Investigates and resolves problems or issues affecting unit services through interactions with patrons, library staff, and other key library contacts, exercising excellent judgment and discretion as appropriate
Ensures working order and availability/security of library public facilities, equipment and other resources
Contributes positively to the Library’s service culture, by effective communication of Public Services schedules, policies, procedures, and programs to all user groups, internal and external, which may include duties such as: updating library voice mail and marquees, requesting updates to policies or schedules posted on website, posting signage around the library or campus, sending notifications to staff and listservs, etc.
Effectively and efficiently utilize and search computerized bibliographic databases as applicable to providing public services
Provide reference services at the information desk, including some night and/or weekend hours
Serves as the Library’s liaison for circulation, interlibrary loan, and resource sharing initiatives, programs and services at the local, regional and national level
Works collaboratively with other campus units

Supervises Classified staff (e.g. Library Technicians), part-time employees (.75 FTE) and student library assistants (3.0 FTE) assigned to area of responsibility including hiring, evaluating, training, disciplining and recommending dismissal as necessary
Manages multiple calendars and schedules to appropriately staff service points to meet users’ needs
Performs circulation duties as staffing patterns dictate

Plans, organizes, maintains and manages the processes and operations of the Public Services unit including: circulation (i.e. materials movement, WYLDCAT), interlibrary loan, equipment checkout, security, and facilities maintenance, patron account services (including billing and collections). Manages the activities of the assigned division (e.g. planning, implementing, administering, and evaluating projects and services impacting Library operations)
Recommends, formulates, and administers library public service policies and procedures in collaboration with Library Administration for the College community and the public, and maintains active, effective communication with Library employees and user groups
Participates in long-range planning, working in collaboration with library management, library staff, and others to develop strategic plans supporting library public services.
Evaluates new technology and products and makes appropriate recommendations for purchase and implementation.
Provides project management for applicable technology deployments
Work closely with the State Library to maintain and update circulation functions in ILS (Integrated Library System) ensuring that problems are promptly resolved and that efficiencies have been researched and implemented
Utilizes and customizes Library’s online systems and software that deliver essential management information and advance services in support of the Library’s circulation, interlibrary loan/document delivery, and resource sharing programs

Interlibrary Loan
Supervises and ensures the successful delivery of interlibrary loan and document delivery services:
Oversees the operation of VDX, OCLC searching, requesting, tracking, processing of all requests, and communication with patrons
Maintains copyright records, produces reports, and ensures copyright compliance
Successful processing of ILL/document delivery invoicing
Production of all monthly statistics
Seeks innovative and creative ways to market, enhance, and improve ILL/document delivery services

Shelf Maintenance:
Maintain library stack and non-book collections including the shifting of library materials when appropriate
Direct shelving of materials including books, periodicals, audiovisual materials, etc., according to library classification system
Assist with maintenance and inventory of the library collection

Equal Opportunity and Affirmative Action Employer

Laramie County Community College is an equal opportunity and affirmative action educational institution and does not discriminate on the basis of race, color, national origin, sex, age, religion, genetic information, political affiliation or disability in admission or access to, or treatment or employment in, its educational programs or activities.

Description of Community

For information about Cheyenne, visit

Required Education

  • Bachelor's Degree

Experience (years)

Required Preferred
Supervisor - 2
Professional - -
Library - 2

Other Required/Preferred Skills & Experience

Minimum Qualifications:
• Bachelor’s degree in library science or related field.
• Two years of progressively responsible experience related to areas of assignment, including supervisory experience.
• Customer service and conflict resolution experience.
• Database experience – constructing search queries.
Preferred Qualifications:
• Experience with SIRSI Dynix library system and knowledge of library operations.
• Experience creating and/or maintaining databases.

Application Requirements

A cover letter detailing how you meet the minimum and preferred qualifications for this position is required. You can upload a cover letter when you create an applicant profile.

HR Contact Information

Alex Matthews


Official Job Posting:

HR website:

Masters Degree in a Program of Library and Information Science

Not specified

Salary Wage Calculator $40,000.00 to $45,000.00 per year

Hours per week







Paid Sick
Vacation/Holiday Leave

Date Posted

April 22nd, 2013

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