The role of Reference Services is to provide professional reference service to the city and region, support staff system-wide in the acquisition of reference skills and further lifelong learning for our customers. Our collection includes 36,000 reference books, 120,000 bound reference periodicals, 1.7 million Federal Documents and a wide range of electronic resources. We are a Federal Selective Depository Library as well as a Patent and Trademark Resource Center. The successful candidate will demonstrate passion and innovation in providing exemplary customer service to the public. This is an outstanding opportunity to work alongside and learn from a team of highly experienced colleagues.
What You’ll Do:
Create positive experiences for library customers by performing professional library work including reference service, reader and media advisory, and collection maintenance. Staff busy reference service points, serving a diverse clientele of all ages. Promote community outreach and programming. Communicate effectively about issues and initiatives with customers, coworkers, and administration.
Knowledge of providing library services to customers with different levels of literacy or technology abilities. Knowledge of print and electronic reference tools and techniques. Skill in interpreting, communicating and presenting information, both orally and in writing. Ability to self-motivate by constantly learning and sharing about new reference resources. Ability to thrive in a working environment with constant public contact. Ability to provide reference service to people from all backgrounds and age groups in a variety of formats (in-house, telephone, online chat and e-mail). Ability to demonstrate positive attitude, excellent interpersonal skills, cultural sensitivity and a sense of humor in working with customers, coworkers and community. Ability to creatively solve problems, negotiate and handle stressful situations in a positive manner. Ability to multi-task and prioritize. Ability to demonstrate innovation and flexibility. Ability to perform outreach and programming for middle school students, high school students and adult learners. Ability to use extensive workplace and other technology including email, internet, databases, eMedia, social media and other software. Ability to pass a background check after the offer to hire has been made.
Experience in providing high volume, innovative library service (preferred, not required). Chat reference experience (preferred, not required). Spanish language skills (preferred, not required).
A Master’s in Library Science from an ALA accredited institution.
$19.62- $25.50 per hour starting salary range; $19.62 - $31.39 per hour full salary range.
Although the full salary range for this position is provided, offers are typically made within the starting salary range and depend on qualifications. The City and County of Denver benefit package will be offered.
Regular, full-time, 40 hours per week. The schedule will be determined by the needs of the branch and will include evening and weekend hours.
A workplace that values a healthy work-life balance.