Job Description
ByWater Solutions is hiring a team member in our Data Migrations Department. Our department manages data migrations from a wide variety of sources to Koha ILS. We are looking for someone who loves libraries and loves library data. We spend our days analyzing legacy ILS data and selecting methods to load that data into other database structures. Some of us enjoy writing Perl scripts to use in this process, others shell scripts, and others prefer SQL. We enjoy the exploration and discovery of new, more efficient and sometimes, clever methods of doing what we do. We are the main point of contact for libraries in migration and assist them through the migration process along with our educators, systems and sales teams. We are also responsible for supporting our 'post migration' partners by troubleshooting a variety of technical and non technical issues.
Description
- Manage start to end migration process interfacing with the customer, and internal employees to plan, monitor progress, resolve issues and keep customers informed.
- Analyze legacy ILS data and select methods to load data into other database structures.
- Perform data migration of library data from legacy system to Koha through the use of Perl scripts and SQL.
- Use the tools available to track progress on projects such as RT(Request Tracker), and dokuwiki.
- Communicate as appropriate with all internal and external stakeholders.
- Provide a professional customer service experience for external customers.
- Act as point of contact for customer communication during migration process.
- Assist the customer through migration process to ensure accuracy of data.
- Set customer expectations and actions required when migrating from legacy ILS.
- Communicate estimated migration dates.
- Troubleshoot and escalate issues to the relevant support teams.
- Ensure timely completion of orders.
- Provides positive closure on all migrations.
- Support existing partners by troubleshooting a variety of technical and non technical customer issues.
Competencies
- Love of Data
- Love of Libraries
- Results oriented
- Customer focus
- Teamwork and knowledge sharing
- Positive service attitude
- Strong ability to connect and build relationships with customers via virtual methods ,phone, email, ticketing system
- Ability to provide appropriate level of instructions to clients with limited technical knowledge
- Respond promptly to customer inquiries
Additional Info & Requirements
Skills
- Excellent Oral communication
- Project management basics
- Ability to prioritize and manage multiple projects simultaneously.
- Working knowledge of Linux, Perl, SQL, Integrated Library Software (ILS).
- Proven experience in a technical customer support or implementation role.
- Proven experience to work independently, with excellent time management.
- Ability to use creative techniques to analyze and solve data issues.
- Flexibility – ability to work in a continually changing, customer-focused environment.
- Comfortable operating in a fast-paced, dynamic environment and exhibit grace under pressure.
- Strong detail-oriented focus while simultaneously retaining the 'big picture' view.
Experience
- 1+ year experience in a position that involved direct contact with end users.
- Familiarity and appreciation of open source tools and methodologies.
- Full understanding of data migration processes and lifecycle methodologies desirable.
- Solid understanding of relevant technologies and associated capabilities.
- Strong customer-facing and presentation skills.
Website
bywatersolutions.com
HR Info
If you love library data and haven't met a MARC record you didn't love (and are maybe even a bit excited about linked data) send a cover letter and resume to: joy@bywatersolutions.com