Job Description
BROAD SCOPE OF POSITION: It is the mission of the Pikes Peak Library District to seek, engage, and transform lives through library services and resources that enrich individual lives and build community.
This position operates in a diverse environment to help fulfill the mission of the Library by providing services and programming to promote access and provide instruction for personal growth and research. This position leads the branch or multiple branches in setting and achieving strategic goals, conducting outreach to community organizations, partnering with local organizations and by providing patrons with the best resources and programming for their community needs.
PREFERRED EXPERIENCE / KNOWLEDGE / ABILITIES:
1 Ability to plan, assess, and forecast strategic goals for the future on a District-wide basis
2 In-depth and advanced knowledge of library services, practices, and procedures
3 Ability to exhibit leadership, sound judgment, and a professional demeanor in all interactions
4 Ability to think and act appropriately under pressure
5 Ability to select and develop staff through recruiting, training, coaching, and evaluating performance on a regular basis
6 Ability to set goals and strategies for staff in areas of training and development
7 Ability to supervise staff and provide leadership, guidance, and direction
8 Ability to provide excellent customer service to staff and patrons; ability to communicate in an age-appropriate manner
9 Must have excellent oral and written communication skills
10 Ability to exhibit flexibility when responding to staff and patrons or changing service needs
11 Must have competency in using technology and computer applications (i.e., Microsoft Office Suite, Internet searching, etc.)
12 Must be able to plan, organize, and perform work assignments with initiative and professionalism
13 Knowledge of and skills in standard budgeting processes
14 Skills necessary to represent the District with tact and courtesy and provide a positive image in attitude, appearance, and performance of duties
15 Ability to work as part of a team, have a "whatever-it-takes" work ethic, and have an excellent customer service attitude
ESSENTIAL FUNCTIONS:
1 Develops, coordinates, and implements long and short-range plans of District-wide service to meet strategic plan objectives for midsize branches or multiple locations by engaging in active partnerships with community business leaders, schools, government agencies and other non-profit groups
2 Provides leadership, guidance, training, direction, and assistance to the branch staff at all locations supervised.
3 Responsible for development and implementation of operating procedures for the branch or multiple locations: communicates and implements District-wide policies with staff.
4 Responsible for patron and staff security by coordinating with Security staff and police as needed in emergency situations; resolves patron disputes.
5 Interviews, selects, trains, and develops new staff; participates in terminations as necessary. Conducts employee evaluations and develops goals and strategies for staff development
6 Oversees staff assignments and coordinates the public service desk schedule with the Branch Supervisor; reviews workload stats and recommends or adjusts staffing levels; coordinates staffing levels and schedules with multiple locations
7 Actively promotes and represents the branch through programming, outreach, and partnerships within the communities served; provides recreational, instructional, and education opportunities for children, teens, adults, and seniors in the community
8 Evaluates programs and makes recommendations for changes to ensure programming meets the needs of the communities served.
9 Prepares and monitors budgetary expenditures for the branch or multiple locations.
10 Works on the public service desks providing reference service to walk-ins, over the phone, and via electronic delivery
11 Maintains building facilities in conjunction with the Facilities Department and site landlords
12 Maintains good working relationship with external vendors and community partners
13 Provides excellent customer service, maintains a courteous, positive image of the library, and maintains confidentiality when interacting with patrons and staff
14 Responds to patron suggestions, comments, and complaints in a timely, professional, and constructive manner
15 Evaluates and manages the collection(s) in coordination with Collection Management
16 Prepares reports and performs other related duties as assigned
Additional Info & Requirements
POSITION HOURS: 40 hours per week per the following schedule:
Monday - Friday 8 a.m. – 5 p.m.
Nights and Weekends as needed.
Note: Regular schedule may be subject to minor changes due to required meetings, training events, etc. Also, management may require modifications to a position’s schedule, days, times and locations at any time as the needs of the Library District change.
- Requires 3 years of professional library experience and at least 3 years of supervisory experience
- Advanced knowledge of library practices, procedures and materials
- Proficiency on computer applications and databases, including Microsoft Office software.
- Demonstrates excellent written and verbal communication skills, including the ability to listen to others, and effectively interact with others.
- Works collaboratively, is open to the ideas of others and builds trust throughout the organization.
- Practices teamwork, flexibility, and demonstrates a “whatever it takes” work ethic, and has an excellent customer service attitude.
- Bilingual ability is a plus in serving our diverse patrons. Spanish preferred.
- American Library Association Membership preferred.
The Community
Colorado Springs, located at the foot of Pikes Peak – America’s Mountain, is a diverse community with excellent opportunities for education, culture, outdoor activities and offers great weather averaging 245 days of sunshine annually. It is the mission of the Pikes Peak Library District to seek, engage, and transform through library services and resources that enrich individual lives and build community.
HR Info
Angela Ibrahim
Talent Management Supervisor
(719) 884-9800 ext. 6998
aibrahim@ppld.org
APPLICATION PROCEDURE:
- Complete a PPLD online application located at ppld.org/Jobs at the Application Tab
- Attachments should be submitted online in the following file types: .doc, .docx, .xls, .xlsx, .pdf, .htm
- Requires completed essay discussing topic found on page 3, submitted online with application
- If you require an accommodation to complete your job application, please contact the Human Resources Office at (719) 884-9800, Ext. 6998.
Requires a written essay. In order to be considered as a qualified applicant for this position, you must write and submit one typed and double-spaced essay (250-350 words), in response to the following:
“What factors would you take into consideration in determining the addition of programs or services to your branch?”
Applications that are submitted without the above requested essay will not be considered for this position. Include the essay with your other PPLD job application materials