Job Description
We are looking for someone who is empathetic, driven, and enthusiastic and can represent the open source community and ByWater Solutions. In addition to training new libraries on Koha, you will work with members of the ByWater team to create additional training materials such as videos, webinars, tutorials, and blog posts. ByWater educators also support our current library partners via our support portal providing customer support assistance by ways of a ticketing system and refresher webinars/videos.
This job might be for you if:
- You enjoy talking to people, getting to know different libraries and have a desire to cater their training experience to fit their library's needs.
- You love libraries and are familiar with how libraries work. An MLS degree is a bonus!
- You have a passion for learning. You love seeing the light bulb go off over their head when what they learned from your teaching finally clicks.
- You communicate clearly. You write well. You speak eloquently. You are comfortable communicating on the phone, in person, on video, and in email.
- You are comfortable in directing change management. You listen to concerns and are able to coach people through any resistance to change that they might be experiencing.
- You are motivated and fearless. You are able to come up with ideas and try them out and if the idea doesn't work you don't give up.
- You are self directed and are able to effectively work from home (experience working from home is a plus) and manage your time and responsibilities (webinars, tickets, etc) along with being sufficient at planning and organize travel arrangements.
- You love to travel and are able to travel 60% of the time.
The Community
Our team is made up of a small and close knit group of technology specialists who work in a fast paced and family oriented environment that places a great deal of attention on quality of life and satisfaction with one's job. A Koha Educator here at ByWater, travels the US, meets new people from around the world, and is a leader in change management for new partners moving to Koha (an Open Source ILS) from their current ILS system.
Website
bywatersolutions.com
HR Info
To apply for this position, please send a cover letter outlining your training philososphy and a resume to joy@bywatersolutions.com.