A national leader in health care and life sciences, CU Anschutz is the only comprehensive academic health sciences center in Colorado and the largest in the Rocky Mountain region. Located in Aurora, Colo., it is one of the newest education, research and patient care facilities in the world. With six schools and colleges, CU Anschutz trains the health sciences workforce of the future by blending education, research and clinical care all in one place. This strategic collaboration among diverse health care fields allows knowledge to travel directly from the research bench to the patient’s bedside. Read CU Anschutz Quick Facts here.
The University of Colorado Anschutz Medical Campus ranks among the top institutions nationally in clinical care, education and research. Its 230-acre campus, designed to enhance collaboration and interprofessional education, hosts the College of Nursing; the Schools of Dental Medicine, Medicine, Pharmacy, and Public Health; the Graduate School; a Health Sciences Library; and two hospitals. Strategically located contiguous to the campus are a biosciences research park and the soon-to-be-completed Veterans Hospital. CU Anschutz offers two undergraduate degrees, 35 graduate degrees, and five first-professional programs. More than 4,000 students learn alongside faculty members who also make meaningful medical discoveries and provide expert clinical care through 1.5 million patient-visits annually. A hub for research and innovation, CU Anschutz receives over $400 million in research awards each year and has filed 1,300 patent applications and formed 53 new companies since 2002.
The purpose of this full-time, state classified Access Services Specialist is primarily responsible for assisting customers with information needs and instruction on finding and how to use the library’s facilities, technologies, collections and finding tools. Spends a majority of time staffing the information customer service desk and being on-call to assist users in the computer commons of the library. Answers research questions coming in over email/chat through the library’s AskUs reference system providing as needed up to four hours per week of online AskUs coverage. Coordinates the library’s participation in statewide Prospector resource sharing program. Opens the library on Sundays working closely with other weekend staff and student employees and may occasionally open the library on weekdays. Supports interlibrary loan processing (borrowing and lending) over the OCLC and DOCLINE systems as part of the department’s interlibrary loan processing team along with processing requests from Prospector system.
Examples of Work Performed:
- Works the library’s service desk answering questions and assisting library users in person, by phone, or electronically; teaches and instructs customers in use of library catalog, finding journal and article holdings in the collection, and introductory use of databases like PubMed and clinical databases locating evidence-based medical information;
- Instructs users about library policies and services;
- Provides circulation, reference and IT/AV support services to library users; covers library’s AskUs reference service up to four hours per week;
- Provides research assistance to customers using the library’s discovery tools requiring knowledge about resources including services, research guides, article access databases, etc.;
- Assists users with searches in the library catalog and helps to verify citations, locate books, journals and check library holdings and availability;
- Instructs patrons about use of public computers and associated equipment such as scanners, printers, AV equipment and associated productivity software on library computers;
- Assist users in the library with use of technical or multimedia aspects of the facility, to include white board imaging software, microphones, data projectors and flat panel displays;
- Supports enforcement of library conduct policy and works to monitor and maintain the research and study environment for users per library policies;
- Reports any facility or security/safety problems to appropriate University parties and library management, building coordinators, etc.;
- Provides assistance to disabled users as necessary;
- Supports circulation workflows such as holds, campus delivery of materials, stacks maintenance, tracing and searching for lost materials, overdue and billed item processing, etc.;
- Support to Access Manager (building coordinator) and Dept. Head (library bldg. administrator) in ongoing spot checking and reporting of maintenance needs to University Facilities.
- Supports the student employee coordinator co-supervising student workers on Sundays. And other tasks as needed in the absence of the student employee coordinator;
- Closes the library occasionally as needed, backups up closing of the library when student employees are low/unavailable or regular Sunday closing staff is out; acts as backup opener of library Mon-Thurs;
- Communicates facility or security problems to appropriate library leaders or may be in direct contact with campus security or campus facilities if problems emerge and supervisor is not available. Is familiar with emergency procedures, safety measures and evacuation plans, etc.
- Prospector resource sharing – acts as the library’s primary coordinator of Prospector borrowing/lending service, liaisons with other member libraries, represents and proxies for Access Services at Prospector Document Delivery committee of the Alliance, keeps statistics and keeps library up to date with Prospector procedures and protocols of the system;
- Hold Shelf/Paging Slips – acts as one of two primary handlers of daily hold & paging slips from customers for print material; reviews and maintains and clears hold shelf;
- Interlibrary Loan ILLiad workflow – support the Interlibrary Loan unit in Access as needed with receiving and processing document delivery or borrowing requests from University customers through the ILLiad system; acts as ILL lending backup occasionally as needed.
- May support and assist with reserves whether library permanent reserves or course instructor reserves kept at service desk;
- Supports user feedback collection and survey of users’ needs and supports the Access Services ‘advertising & assessment’ team;
- Participates in library-wide planning on library task forces and/or standing committees;
- Assists the Access librarians and Access Services Manager with statistical projects;
- Stacks maintenance and inventory control, shifting projects as needed, coordinator of periodic shelf reading projects by student assistants/volunteers, etc.;
- Emergency prep support to Admin and library directors
Salary and Benefits:
Hiring Salary Range: $2,831-$3,121 / month (non-negotiable)*
*The salary offered is usually the minimum listed, however, a salary above the minimum may be offered for some hard to fill positions.
Employees hired into these positions are eligible for University benefits. The University of Colorado offers a full benefits package. Information on University benefits program, including eligibility, is located at www.cu.edu/employee-services.
Reference checks are a standard step in our hiring process. You may be asked to provide contact information, including e-mail addresses, for up to 5 references if you are referred to the Hiring Authority for an interview. We will notify you prior to contacting both on and off-list references.
The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.
The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.
Please make sure to include the following in your resume: job title, duties, months and years employed, and average hours per week worked as minimum experience is calculated on a 40 hour/week basis.
Two years of general clerical experience working in a library service area.
Colorado law requires that candidates for state government jobs be residents of Colorado at the time of application.
College or university course work, appropriate to the work assignment, may substitute for the general clerical experience on a year-for-year basis, but not for the one year of specific experience.
Conditions of Employment:
- Must be willing and able to lift and carry up to 30 pounds on an occasional basis with or without accommodation.
- Must be willing and able to bend, stoop and kneel on a frequent basis with or without accommodation.
- Must be willing and able to walk and stand for long periods of time on a frequent basis, with or without accommodation.
- Must be willing and able to work nights and weekends.
- Experience working with automated systems, such as:
- Circulation, interlibrary loan, or information reference assistance and answering diverse array of questions in a library setting
- Integrated Library Management System (ILS or ILMS such as Innovative, ALMA, Polaris, etc.)
- Experience instructing library patrons on how to begin library research processes, use of electronic databases, use of computerized catalog systems, the Internet, and print resources;
- Comfortable and proficient with MS Office suite and other software;
- Basic experience with event management workflows and services.
- Undergraduate degree, B.A./B.S.
Competencies/ Knowledge, Skills and Abilities:
- · Ability to communicate effectively in oral and written form, which includes the ability to check for typographical, grammatical and spelling errors and document procedures in written form;
- · Beginning to intermediate skills using Microsoft Office applications such as Outlook, Excel (to maintain statistics, data, and information), and Word (to develop, edit and update reports, handouts and correspondence);
- · Proficient with both Windows PC operating system and Apple MAC operating system;
- · Knowledge of utilizing library search tools to search and retrieve information from electronic databases and computer systems;
- · Strong interpersonal and customer service skills with the ability to establish rapport with persons of diverse backgrounds which also includes experience working with internal and external contacts, such as students, staff, faculty, vendors, or publishers;
- · Must possess a professional demeanor and have experience that demonstrates ability to interpret complex rules, regulations, policies, procedures, and guidelines; problem solving skills;
- · Ability to manage multiple tasks and project; meet multiple deadlines; work independently with minimal supervision;
- · The successful candidate will be detail oriented, self-motivated, a fast learner and possess excellent time management, organizational, written and verbal communication skills;
- · Ability to work in a team environment, collaborate with co-workers, and maintain good working relations at all times;
- · Willingness to learn and attain proficiency and competencies in troubleshooting problems with and educating library users about best practices, options and configuration of library or personal equipment and technologies used in public spaces of the library, e.g. instructing users in use of library’s circulating laptops or other electronic user gadgets.
Special Instructions to Applicants: Classified Staff positions have specific application requirements: Submit all required documents indicated in this posting. Include a current email address as communication is electronic-based. Failure to complete a timely application may result in the rejection of your application. Applications MUST be completed in their entirety, including job title, duties, months and years employed, and hours per week worked as minimum experience is calculated on a 40 hour/week basis. Address qualifications, competencies and preferred qualifications in your application, as these along with previous work experience will be used to assess competencies. Answers will be verified against your application and may be checked with references. False information could lead to your removal from the hiring process. Click here to view Veteran and other General Information regarding Classified Staff positions. For those who meet minimum qualifications, the comparative analysis process will include one or all of the following: • Preferred Qualifications Application Review based on the preferred qualifications listed in the posting. (Candidates will be evaluated and rated against the preferred qualifications based on information submitted within their application materials). Note: Candidates are not physically present for this portion of the comparative analysis. • First Round Interview based on the job requirements, preferred qualifications and competencies listed in the posting. (Candidates will be evaluated, scored and ranked based on oral responses). You will be notified via email if the comparative analysis process changes or includes additional assessment tools other than those listed above.
Applications are accepted electronically ONLY at www.cu.edu/cu-careers
University of Colorado Denver l Anschutz Medical Campus
Health Sciences Library
Access Services Specialist (Library Technician II)
Position #00217862 – Posting 12625