LibraryJobline

Job Description

POSITION SUMMARY:  Operates in a diverse environment to help fulfill the Library’s mission by providing comprehensive, customer-focused public services, conducting programs, or participating in targeted activities related to Creative Services, which encompasses the makerspaces, studios, and programming and services related to those spaces district-wide. This position requires flexibility, collaboration, communication, and the ability to identify priorities and shift focus quickly. In order to help fulfill PPLD’s mission, we want a professional with a positive attitude, enthusiasm, creativity, and excellent interpersonal and teamwork skills.

ESSENTIAL FUNCTIONS:

• Acts as a special resource provider for Creative Services, including makerspace and studio equipment and activities, as well as technology programming and support.
• Compiles and analyzes data and research to assist with decision-making; makes recommendations for new initiatives or solutions to challenges. Anticipates challenges due to seasonal workflow, emerging technology and evolving community dynamics; helps set priorities for adapting to systemic change.
• Provides leadership for specialized projects, services, programs and activities related to Creative Services strategic goals and objectives; serves on project teams or committees.
• Plans and conducts programs district-wide related to strategic goals. Engages outside instructors, performers, and volunteers to provide programming across the District.
• Communicates details of programs and services to and seeks input from library staff regarding planning, implementation, and evaluation of programs and services. Evaluates program suggestions from staff and patrons.
• Serves as a liaison to assigned community groups and provides outreach to communicate information about library services and programs.
• Plans, coordinates, and implements assigned projects related to organizational goals and objectives.
• According to individual assignment, may manage a specific project, program, or event, or maintain responsibility for specific websites.
• Keeps informed about Library information.
• Organizes and maintains specialized files and databases.
• Provides work direction for assigned projects; provides guidance and training to other staff.
• Promotes library services through tours, demonstrations, talks, and displays; may teach classes on technology, or other Creative Services-specific topics to customers.
• Provides specialized public services for customers as they visit the library, call on the telephone, or communicate in a virtual environment.
• Provides excellent customer service and maintains a courteous, positive image of the Library; maintains confidentiality in all customer and staff interactions; models exemplary customer service behaviors for library staff.
• Provides specialized assistance and information about library services and procedures; assists customers with an advanced level of assistance in technology support and community resources.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

Duties are considered non-essential and include the following:

• May act as person-in-charge as assigned; assumes responsibility for safe and effective operation of the library; ensures that security and safety reports are completed accurately and submitted as required.
• Attends regular department meetings and scheduled All-staff meetings.
• Performs other job-related duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

The employee is expected to perform or possess the following:

• Thorough knowledge of the Pikes Peak Library District’s policies and procedures and ability to follow them.
• Ability to act as an ambassador of Pikes Peak Library District by promoting its mission and vision to the public.
• Demonstrates thorough knowledge of library trends, processes and best practices.
• Demonstrates flexibility to actively support change in order to meet strategic goals and objectives.
• Demonstrates excellent verbal and written communication skills; maintains effective relationships with customers, coworkers, and with staff at all levels.
• Demonstrates commitment to principles of intellectual freedom and all aspects of customer diversity.
• Ability to work independently and effectively organize daily work under general supervision.
• Ability to effectively train others.
• Ability to work as part of a team, demonstrating an excellent customer service attitude.
• Demonstrates ability to effectively use applications software, including Microsoft Word, Excel, Access, and Outlook, ILS system, along with standard office equipment.
• Demonstrates ability to exhibit sound judgment and demeanor in public interactions; thinks and acts appropriately under pressure.
• Demonstrates ability to work effectively as a team member, organize daily work and meet deadlines in a fast-paced, detail-rich environment.

EDUCATION AND EXPERIENCE:

1. Requires an MLS or MLIS degree.
2. Requires a minimum of two years of library experience.
3. For some positions, experience in working with specialized equipment or knowledge of child development and early literacy is preferred.
4. Bilingual ability is a plus in serving a diverse community.
5. Requires a cover letter that addresses why you are interested in this position.

The Community

Colorado Springs is located at the foot of Pikes Peak – America’s Mountain. The city is the second most populous city in the state of Colorado. Colorado Springs is a place that offers something for everyone; with great educational institutions, abundant sunshine year-round, magnificent natural scenery, outdoor activities, the arts, and charming communities.  U.S. News & World Report awarded Colorado Springs the number two spot in its “2018 Best Places to Live” list.

Pikes Peak Library District serves close to 700,000 residents in El Paso County, providing access to resources that are critical to the public, making it a vital force for individual and community transformation for 50 years. Our service area covers more than 2,000 square miles. PPLD is the second largest library district in the state of Colorado. Our 14 locations stretch north to Monument, south to Fountain, west to Cascade, and east to Falcon. Our newest, Library 21c, is a state-of-the-art facility with the Creative Computer Commons, Makerspace, Family Place area, Center for Public Media, Business and Entrepreneurial Center, a 400 seat performance and meeting venue, and more. PPLD’s 2018 General Fund annual budget is $32.1M with approximately 487 staff members (368 FTE). PPLD was recently named the #1 Best Workplace for an Extra Large Company in Colorado Springs by the Gazette, our local newspaper!

HR Info

PROCEDURE FOR APPLICATION:

1. Complete a PPLD online application located at ppld.org/Jobs on the Application tab
2. Attachments should be submitted in the following file types: .doc, .xls, .xlsx, .pdf, .htm
3. A Cover Letter addressing why you are interested in this position is required.
4. If you require an accommodation to complete your job application, please contact the Human Resources Office at (719) 884-9800 Ext. 6998