The Broomfield Library and Cultural Affairs department has an opening for a full-time Public Services Librarian II. We are seeking a high performing, innovative and team focused individual who exemplifies excellent customer service. Excellent benefits, click the benefits header for details.
Why Broomfield Library?
We are a community connector. We have a strong sense of pride and identity and work extensively to bring the highest quality programs and services to those we serve. Guided by vision to inspire, empower and connect all who engage with us, we seek innovative solutions to community concerns and aspirations.
Are you a good fit?
Skill in providing excellent customer service in alignment with the organizational expectations and ability to train a customer-focused team.
Considerable knowledge of the principles and practices of modern library systems, methods, equipment, materials, programs and automation.
Considerable knowledge of reader interest and ability levels.
Working knowledge of equipment and facilities required in a comprehensive library system.
Working knowledge of the principles and practices of office management, work organization and supervision.
Considerable knowledge of technology and research and the ability to teach others. Working knowledge of emerging technologies.
Skill in understanding and responding to customer needs and concerns.
Ability to exercise considerable initiative and sound judgment; handle and maintain confidential information.
Manage, organize, assist with directing and coordinating the assigned area of responsibility including the direct supervision of professional, administrative, technical, clerical staff and volunteers.
What you will do:
Design, plan, promote and implement services for the second floor service desk. Create a highly trained team to provide excellent customer service. Responsible for ensuring that the public service desk is ideally staffed at all times including securing sub and temp coverage when necessary. Maintain a clean, attractive, stocked, and fully functioning environment. Work with IT department to keep public computers, printing system, AV presentation system and WiFi running optimally. Work at the public service desk to satisfy patron requests in person, on the phone, and via email. Provide general assistance and information about the library's services and procedures. Interview users and determine information needs. Assist and instruct patrons on the use of library collections, online searches, computer software applications, and downloadable collections. Explain library policies and procedures to patrons and determines best course of action to resolve issues in a courteous and positive manner. Conduct in-depth research; refer patrons to other resources in the community as needed. Provide reader's advisory services.. Guide customers seeking assistance with public computer services, printing and copying, or digital and emerging technologies at the public service desk or through instructional classes. Develop and implement Tech Lab services including public computing stations, one-on-one and drop-in tech help, and group instruction. Explain library policies and procedures to patrons and determine best course of action to resolve issues in a courteous and positive manner. Participate in library planning to optimize patron experience with public computers, emerging technologies, and reference services.
Training - Master's degree from an accredited college or university in library science or records/information management or closely related field.
Experience - At least three years of increasingly responsible leadership experience in assigned area in library work. This experience must also include supervisory or lead work, which demonstrates the ability to perform the Essential Required Tasks.
Any equivalent combination of training and experience that provides evidence that the applicant possesses the Necessary Applicant Traits.
NECESSARY SPECIAL REQUIREMENTS: – Must be at least 21 years of age. New hires must, as a condition of employment, pass the following pre-offer and post-offer/hire processes: interviews, reference checks, background checks including local police check and sex-offender registry, and fingerprint checks through CBI/FBI.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The noise level in the environment is moderate. Work may be scheduled Monday through Sunday, including some holiday and evening hours. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, and talk or hear. The employee is occasionally required to walk, stand, climb or balance, stoop, kneel or crawl. Physical demands are described as light (exert up to 20 lbs. of force occasionally and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects. Data entry and other tasks may require sitting at a computer for several hours. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Broomfield, Colorado is a rapidly growing community located between Denver and Boulder. Currently home to 62,000 people, it is becoming a hub for technology and healthcare. Broomfield is located within an hour’s drive of the mountains and has a relatively mild climate. Miles of trails and open space and varied cultural opportunities enhance the quality of life. The library is an active participant in the community and enjoys excellent support from residents and the city and county.
City and County of Broomfield HR department 303.438.6320
City of Broomfield Employment Opportunities: http://agency.governmentjobs.com/broomfield/default.cfm