Chatstaff is a chat-based virtual reference backup service, currently serving hundreds of public and academic libraries. All librarians deal with all client libraries, and are expected to be able to efficiently find information to answer questions about local services and to be able to help with online research and general reference questions. Librarians are also expected to be able to juggle chats well, regularly handling two or more simultaneously without sacrificing quality. This is a very fast-paced environment, requiring quick thinking and sharp observation in addition to strong reference and research skills. ...

An employee in this position is responsible for providing advanced library services to customers at the Information Service desk. Responsible for the supervision, training, and scheduling of staff. May regularly act as Person-in-Charge in absence of branch manager. Staffs a public service point and provides immediate customer assistance; performs proactive reference; answers complex customer questions about information and technology resources; performs intermediate troubleshooting of library equipment. Trains the public in the use of library resources and equipment, including online catalog and databases. Resolves intermediate customer complaints; refers more complex issues to branch manager or Information Services Manager. Knows, enforces, and interprets rules governing the use of the l ...

An employee in this position performs administrative and managerial work in directing the activities and services of the public library. The Deputy Director assists in directing the activities of the entire library and serves in the absence of the Director. The Deputy Director oversees the day-to-day operation of the library with a focus on public services, policy and procedures. The Deputy Director is responsible for data gathering and analysis as well as reporting on whether the library is meeting its goals and objectives. This position will implement actions or decisions that will achieve such goals and objectives. The Deputy Director works with the Director and the Director's Management Teams in making decisions and setting procedures for the library as a whole, and performs related wo ...

An employee in this position is responsible for providing advanced cataloging/processing services to the library system. Also acts as primary assistant to the technical services manager; may regularly act as Person-in-Charge in absence of department manager. Is responsible for overseeing the general workflow of the department’s acquisitions and processing duties, tracking outstanding orders, and supervising, scheduling & training all Administrative Support Specialists in the department. Employee maintains accurate financial records, copies and edits catalog records for the Integrated Library System (ILS), and manages adult and juvenile paperback standing orders as well as direct orders and all order cancellations. Tracks grant funds for the collection development division. Copies ...

An employee in this position is responsible for providing advanced library services to customers at youth services desks by answering reference questions and assisting youth, parents, and caregivers with the selection of material and the use of library resources. Develops and presents programs for youth, birth through grade 12. Assists in youth collection development and system-wide initiatives. Maintains an efficient, dynamic and customer-service oriented youth department under direction of Youth Services Librarian II in regional branch and under direction of branch manager in community branch by (but not limited to): Assisting youth and adults in obtaining information from a variety of print and electronic resources in person and by telephone. Assists customers in computer labs. (Supervi ...

Provides advanced library services to customers in the Local and State History Department and at Information Services Department service points. Staffs a public service point and provides immediate customer assistance.Performs proactive reference; answers complex customer questions about information and technology resources, including genealogy and family history resources. Performs intermediate troubleshooting of library equipment. Trains the public in the use of library resources and equipment, including online catalog and databases. Resolves intermediate customer complaints; refers more complex issues to Headquarters Manager or Local and State History Manager.Knows, enforces, and interprets rules governing the use of the library. Provides in-depth readers’ advisory services. Prov ...

Supervises, hires, trains, evaluates and schedules Youth Services staff within a regional location or Headquarters Library to ensure policies and procedures are followed, customers are given efficient, prompt, and competent assistance, and pleasant working conditions are maintained. Assists customers in computer labs. Develops and conducts age-appropriate programs within and outside the library, including but not limited to coordinating and delivering deposit collections to local child care centers during outreach visits. Provides assistance to customers at the service at the Youth Services desk or Adult Information Desk by assisting with information requests and readers’ advisory. Assists customers with computer labs. Oversees Youth Services collection development including print an ...

Supervises, trains, evaluates, and schedules Local & State History and information services staff to ensure policies and procedures are followed, customers are given efficient, prompt, and competent assistance, and pleasant working conditions are maintained. Coordinates scheduling for the second floor information services service desk. Provides in-depth genealogy and/or family history research services for the public. Orients and instructs the public and staff in the use of the library’s online public access catalog. Develops and conducts adult programs through the Adult Programming Council. Works with the Librarian II Youth Services to coordinate curriculum-based programming for school visits. Develops and presents proscribed training for the system to ensure the library’s ...

Supervises, hires, trains, evaluates and schedules Youth Services staff within a regional location or Headquarters Library to ensure policies and procedures are followed, customers are given efficient, prompt, and competent assistance, and pleasant working conditions are maintained. Assists customers in computer labs. Develops and conducts age-appropriate programs within and outside the library, including but not limited to coordinating and delivering deposit collections to local child care centers during outreach visits. Provides assistance to customers at the service at the Youth Services desk or Adult Information Desk by assisting with information requests and readers’ advisory. Assists customers with computer labs. Oversees Youth Services collection development including print an ...

Performs proactive reference; answers complex customer questions about information and technology resources. Performs intermediate troubleshooting of library equipment. Trains the public in the use of library resources and equipment, including online catalog and databases. Resolves intermediate customer complaints; refers more complex issues to branch manager or Information Services Manager. Knows, enforces, and interprets rules governing the use of the library. Provides in-depth readers’ advisory services. Staffs the online chat reference and text reference services as assigned. Provides one-on-one instruction/training for customers on an appointment basis (Book-a-Librarian). Prepares, presents, and schedules classes on basic and intermediate computer skills for the public. Prepares ...

An employee in this position is responsible for providing advanced library services to customers at youth services desks. Independent judgment is required in answering reference questions and assisting youth, parents, and caregivers with the selection of material. Develops and presents age-appropriate programs for youth, birth through young adult. Develops and present training in skills related to youth services. Assists in children’s and teen collection development. Tact and courtesy are needed. Work is performed under general supervision; however, a superior is available to answer questions regarding unusual technical or administrative problems. Performance is evaluated through conferences and periodic reviews of completed work. May act as Person-in-Charge (PIC) on a regular basis ...

Supervises, hires, trains, evaluates and schedules youth services staff in the Headquarters Library to ensure policies and procedures are followed, customers are given efficient, prompt, and competent assistance, and pleasant working conditions are maintained. Assists customers in computer labs. Ensures staff are developing and conducting age-appropriate programs within and outside the library, including coordinating and delivering the deposit collection. Coordinates system wide planning, implementing, and marketing special events and projects for children birth through age 12. Provides assistance to customers at the Youth Services desk or Adult Information Desk by assisting with information requests and readers’ advisory. Coordinates in annually selecting program and display themes ...

An employee in this position is responsible for providing advanced library services to customers at youth services desks by answering reference questions and assisting youth, parents, and caregivers with the selection of material. Develops and presents programs for youth, birth through grade 12. Assists in youth collection development. Maintains an efficient, dynamic and customer-service oriented youth department under direction of Youth Services Librarian II in regional branch and under direction of branch manager in community branch by (but not limited to): Assisting youth and adults in obtaining information from a variety of print and electronic resources in person and by telephone. Assists customers in computer labs. (Supervises, trains, evaluates and schedules subordinate staff in the ...

An employee in this position assists the Programs & Services Coordinator in the coordination of system-wide Youth Services. Assists in the development of a strong service area for customers, ages 13 to 23. Job duties include developing and coordinating programs and services that focus on the information and recreational needs of teens and new adults. Assumes responsibilities for Youth Services in the absence of the Programs & Services Coordinator. Develops and implements dynamic system-wide services; coordinates and develops system-wide activities such as the annual Teen Summer Reading Club, Teen Read Week and STEM programming; develops innovative programs and ensures their replication at various locations; encourages the development of programs by other Youth Services staff and fa ...

DATE: January 5, 2015 CITY: Fayetteville, NC SALARY: $40,524 QUALIFICATIONS: Master of Library Science degree (MLS) Must have 18 to 24 months experience as a MLS professional librarian in a public library. Trainee candidates must have at least 12 months experience as a MLS professional librarian in a public library. North Carolina Public Library Certification within 18 months of employment. DUTIES: Assesses needs, current and future, of the community and library services, cultivating, managing and sustaining strategic partnerships that increase the library’s capacity to reach underserved populations. Responsible for the design, development, coordination, implementation and evaluation of services for those community members unable to access, or unaware of, library services th ...

Performs proactive reference; answers complex customer questions about information and technology resources. Performs intermediate troubleshooting of library equipment. Trains the public in the use of library resources and equipment, including online catalog and databases. Resolves intermediate customer complaints; refers more complex issues to branch manager or Information Services Manager. Knows, enforces, and interprets rules governing the use of the library. Provides in-depth readers’ advisory services. Staffs the online chat reference and text reference services as assigned. Provides one-on-one instruction/training for customers on an appointment basis (Book-a-Librarian). Prepares, presents, and schedules classes on basic and intermediate computer skills for the public. Prepares ...

Provides advanced library services to customers at youth services desks by answering reference questions and assisting youth, parents, and caregivers with the selection of material. Develops and presents programs for youth, birth through grade 12. Assists in youth collection development. Maintains an efficient, dynamic and customer-service oriented youth department under direction of Youth Services Librarian II in regional branch and under direction of branch manager in community branch by (but not limited to): Assisting youth and adults in obtaining information from a variety of print and electronic resources in person and by telephone. Assists customers in computer labs. (Supervises, trains, evaluates and schedules subordinate staff in the community branch setting and provides input on p ...

Supervises, trains, evaluates, and schedules Local & State History and information services staff to ensure policies and procedures are followed, customers are given efficient, prompt, and competent assistance, and pleasant working conditions are maintained. Coordinates scheduling for the second floor information services service desk. Provides in-depth genealogy and/or family history research services for the public. Orients and instructs the public and staff in the use of the library’s online public access catalog. Develops and conducts adult programs through the Adult Programming Council. Works with the Librarian II Youth Services to coordinate curriculum-based programming for school visits. Develops and presents proscribed training for the system to ensure the library’s ...

MLS from an ALA accredited institution; minimun three years of public library experience; supervisory experience; eligible for certification by North Carolina Public Library Certification Board. Must have good interpersonal skills and the ability to work with community groups and county officials as well as work as a team member, with 3 other county librarians and the director. Experience working on a buildint, or renovation, project preferred. Provides leadership, direction and professional guidance in the delivery of library services in Perquimans County, North Carolina. Supervises staff of 4. Responsible for all operations in management of a very active county library. A new library is in the planning process and the librarian will be very involved in that process. Reports to the direc ...