Summary of Job Duties
The City of Aurora's Library and Cultural Services Department is looking for a Library Security Clerk to provide the highest level of customer service. This individual will provide customer service and will be a main point of contact to visitors.
The ideal candidate will possess experience with working in a library system, pay close attention to detail and have excellent customer service skills that allow them to work within a diverse network of coworkers and patrons. They will also have cash handling experience in addition to a working knowledge of Microsoft Office, including Word, Excel and Outlook.
The Library and Cultural Services Departments vision is to empower an environment of lifelong learning and cultural enrichment by stimulating learning and literacy, inspiring creativity, and integrating arts, culture and history into the lives of Aurorans. We have two divisions within the department: Library and Cultural Services, both offering a variety of free programs and services to the community.
- 7 locations
- Books, CDs, DVDs, magazines
- Database and language learning programs
- Public computers
- Study space
- Retirement centers and community events and programs or activities for all ages
- Aurora History Museum
- Aurora Fox Theater
- Bicentennial Arts Center
- The Show Wagon
- Art in Public Places collection (over 240 commissioned pieces around the city)
Locations: Will work primarily at assigned location below. hours may change based on business need. May be assigned to other Library locations based on staffing needs.
Iliff Square Library - (1) Full Time Position
2253 S Peoria St., Aurora, CO 80014
Hours Monday – Friday 9-6
The City of Aurora will conduct ongoing screenings of applications on a first come-first serve basis; as soon as we determine to have a qualified pool of applicants, this position may close quickly and without notice.
PRIMARY DUTIES & RESPONSIBILITIES
Security Focus (primary job duties):
- Functions primarily as Library facility/public security monitor, and provides basic customer assistance
- Monitors library facilities
- Conducts patrols of facilities - both inside and outside – to provide a visible and professional presence in customer areas, observes customer activity, tactfully enforces library customer conduct policies, inspects and reports vandalism and suspicious activity
- Checks doors and non-public areas to ensure they are secure, escorts staff into and out of the building as requested
- Is available while on duty via radio to assist staff with difficult customers or with other security concerns
- Consults with Operations Manager as well as supervisory staff for direction on actions to be taken in non-emergency situations
- Reports and calls police independently during emergency situations; however, does not detain, restrain, or physically touch customers outside of life threatening situations
- Complete incident reports and log them into the electronic database
- Works with staff, contract guard services, and/or police to assist in incident investigations as needed
- Observes or reviews security camera footage as needed
Service Desk Focus (primary job duties):
- Checks books/other items in and out through computerized system
- Answers general customer questions regarding library policy, procedures and customer accounts.
- Answers basic reference, reader's advisory and general customer questions
- Redirects more advanced reference questions to Reference staff as and when appropriate
- Operates and maintains a cash register as well as conducting customer payment transactions
- Performs data entry into library system, spreadsheets and other databases
- Sorts, processes, shelves and assists with other general library materials inventory management duties.
- Assists with research and programs as needed
- Proactively ensures that library space is neat and organized (e.g. furniture and equipment is in order, shelves are well organized, displays are creative and refreshed regularly)
- High School diploma or GED.
- At least 6 months of direct customer service in a retail or service industry setting preferred. Library background and security experience are also preferred, but not required.
- An equivalent combination of education, training and experience that demonstrates required knowledge, skills, and abilities may be considered.
- Customer service techniques, routine software/computer systems including the internet, email, word processing, spreadsheets, database input/use and inventory/customer transaction systems.
- Tactfully enforce customer conduct policies; ability to move swiftly throughout a large building;
- Stay alert and anticipate customer behavior issues
- Exercise good judgment in difficult and/or tense situations
- Ability to deal with stressful situations with tact and diplomacy
- Communicate with diverse customers/staff of all ages in a professional, age and culturally, appropriate manner
- Use general office equipment, computers, calculators, and copy/fax machine; perform basic mathematical calculations
- Follow oral and written instructions
- Work shifts, including some nights, and weekends.
- Ability to speak Spanish a plus
Licenses and Certifications: As assigned, specialized certifications may be required, such as:
- Driver's License
- Light to sedentary physical work requiring the ability to lift 40 pounds with or without assistance
- Frequent lifting, carrying, walking and standing
- Hand/eye coordination to operate computer keyboard
- Vision to read and interpret reports, documents and other written information
- Frequent speech communication and hearing to maintain communication with employees and citizens
- Works primarily in clean, comfortable environment with shared work stations and equipment
- Shift work to include days, nights, working weekends and holidays
- Frequently uses computer keyboard and telephone, fax machines, printers and copiers. This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment
Please apply on our website by clicking here.
For Veterans points: Please show all of your employment history, including military service and related documentation (DD214) on the application.
The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
If you need assistance in completing this application, please feel free to contact our office at: 303-739-7225 or visit us at 15151 E Alameda Pkwy., Suite 3500, Aurora, CO 80012.
Despite the changes in Colorado law, the City of Aurora maintains a drug free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.