LibraryJobline

Job Description

Checkout & Reserves Coordinator and Interlibrary Loan Assistant

Salary

$17.33 - $24.46 Hourly

Location

Grand Junction, CO

Job Type

Full Time

Department

Colorado Mesa University

Job Number

GZA-145-072021

Closing

7/18/2021 11:59 PM Mountain

MUST BE A COLORADO RESIDENT TO APPLY

John U. Tomlinson Library supports CMU's mission of exceptional teaching and academic excellence by providing professional librarians, diverse and comprehensive collections, information literacy instruction and assessment, and a variety of services offered by all of our Departments.

The library collection includes over 262,000 books, e-books, and audio-visual materials as well as over 120 databases of academic journal literature. Students, faculty and staff can borrow materials from CMU as well as other Colorado and regional libraries, including several large academic research libraries, with delivery to our Main and Montrose campuses, Western Colorado Community College Bishop campus, and to Distance Education students via many Colorado public libraries.

Tomlinson Library is a welcoming, comfortable environment, providing open study rooms and ones that can be reserved, a 24-hour study space, computers, printing & scanning, IT support, convenient dining and cafe options, outdoor seating with a fire pit, and much more.

Description of Job

This position serves as backup to manage the Checkout and Reserve Desk during the daytime shift including supervising, and training student workers, knowledge of Innovative circulation module and Banner, and works within existing policies. Provides Interlibrary Loan support.

Primary supervisor for the operations of Checkout & Reserves on Friday afternoons, Saturdays, and other times as needed. Staffs the Checkout & Reserves (C & R) Desk and/or supervises students staffing the desk. Closes the library on Friday afternoons. Opens and closes the library on Saturdays and others times as needed. Oversees the Checkout & Reserves Desk, which entails assisting patrons with dedication to a high degree of customer service, facilitating room reservations, supervising student workers, troubleshooting software and/or equipment problems, and managing the facility. Answers or refers inquiries, both in person and over the telephone, as appropriate. Watches out for patron safety by identifying emergency situations. Notifies authorities and patrons and/or clears the building as necessary.

The ILL Assistant shares responsibility with other ILL staff for monitoring and processing requests in a timely manner. The ILL Assistant monitors our interlibrary loan management system (ILLiad) in the afternoons, Tuesday through Friday, to keep borrowing and lending requests flowing through the ILL process. Monitoring this service may include printing paging slips, scanning articles and chapters, facilitating the electronic delivery of scans, and processing RapidILL electronic requests. The ILL Assistant also interprets, applies, and communicates ILL policies and procedures to CMU patrons and assists C & R student employees with Hold Shelf and other ILL request-related questions in order to provide high-level, accurate customer service.

As needed, the ILL Assistant checks for and prints pull slips for requested items, makes an afternoon trip to our storage facility to retrieved any item(s) requested from that location, and helps to prepare for courier pickups. The ILL Assistant also assists the ILL Technician with ILL services and management system troubleshooting needs. ILL Assistant may also search for unfound RAPID article requests and cancels them as necessary.

Evaluates and processes borrowing and lending requests in RapidILL to facilitate ILL services within Marmot, Prospector, and OCLC networks, which includes:

• printing paging slips, retrieving materials, processing requests in Sierra (our ILS), preparing outgoing materials for courier and USPS, and overseeing any student workers assisting in these processes

• bibliographic verification and database searching

Assists student employees’ workflow in ILL lending processes, including ensuring proper check-in and check-out of ILL materials

Supervises Checkout & Reserves student workers including participating in interviewing, training, scheduling, tracking performance, and assigning tasks and other related duties. Supervises student workers duties regarding (re)shelving, check-ins and check-outs, locating and handling Reserves and Hold Shelf items, and assists student workers involved in interlibrary loan and research help roles as needed. Trains, assigns work, and supervises student workers in C & R workflows and processes, including the Hold Shelf. Uses knowledge of interlibrary loan processes to assist student workers in locating, lending, and checking-in ILL items.

As needed, processes room reservation requests (and cancellations and revisions), monitors building, submits facilities and custodial requests, and provides administrative support to the Library Director.

Provides research guidance to library patrons both face-to-face and virtually, through regular weekly shifts at the Research Help Desk.

Searches for lost books across all library collection locations. Promotes and describes Library services to new and prospective students at orientation and recruitment events.

The hours for this position are:

Tuesday – Friday: 8a-5p

Saturday: 10a-5p

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum Qualifications: Two years of direct library customer service experience, which needs to include six months of working with Integrated Library Systems (Sierra, Millennium, etc.). Part-time work will be prorated.

Preferred Qualifications: Familiarity with resource-sharing systems and processes, and with various types of software and technology. Supervising or mentoring young adults in a library type setting.

Conditions of Employment: In accordance with Colorado Mesa University policy, must successfully complete a criminal background check.

Must be able to exert up to or in excess of 20 pounds of force occasionally, 10 pounds frequently. This position may require; standing, climbing, stooping, balancing, kneeling, crouching, crawling, reaching, handling, fingering, feeling, talking, hearing, near acuity, far acuity, depth perception, and color vision.

ATTENTION!

The first stage of the comparative analysis process for candidates who meet minimum qualifications is an application review. It is paramount that you follow directions provided in this job announcement and address in detail your experience with the duties and requirements mentioned above in the experience portion of your application.

Supplemental Information

For complete details and requirements, visit https://apptrkr.com/2370169. For online application, go to Colorado State Job Opportunities. If you are completing a paper application, it can be picked up at the address below and must be received by 5:00 p.m. on the date given above (postmarks not accepted).

Colorado Mesa University Human Resources Office

Lowell Heiny Hall, Room 237

1100 North Avenue

Grand Junction, CO 81501

970-248-1820

Resumes may be included, but applications stating "See Resume" for experience will not be accepted in lieu of the properly completed State of Colorado application forms.

IMPORTANT INFORMATION: Applications are part of the selection process and will be reviewed to determine if you meet the minimum qualifications for the position. Be sure the requirements listed above are specifically addressed on your application; failure to do so may result in the rejection of your application. Also, as applications may serve as all or part of the comparative analysis process for this position, it is to your benefit to address your experience with the duties listed above in detail. Applications may be evaluated by a panel of subject matter experts who will rate your education, training and experience as demonstrated on your application.Attach additional pages if necessary to fully explain your experience and education.

Your application will be reviewed by a qualified Human Resources Specialist to determine if you meet the minimum qualifications. If it is determined that your application does not meet the announced minimum qualifications, you will be notified by email and may contact Shannon Pumphrey at 970-248-1093 within two days of receipt to attempt informal resolution of the matter. If you still do not agree with our decision regarding your qualifications, you have the right to have that decision reviewed by the State Personnel Director. Your request for a Director's review must be received in the State Personnel Director's office within ten days from your receipt of the letter informing you that you do not qualify and should include the following: 1) Job Title; 2) Agency involved; 3) Name of the agency representative spoken to during informal resolution attempts; 4) Date(s) of the conversations; 5) Specific issue(s); 6) Reason it is believed the decision was arbitrary, capricious, or contrary to rule or law. Direct your request to:

State Personnel Board

633 17th Street, Suite 1320

Denver, CO 80202-3604

Fax: 303-866-5038

To request a Director's review, you are required to complete and submit the Colorado State Personnel Consolidated Appeal/Dispute Form, available at http://www.colorado.gov/cs/Satellite/DPA-SPB/SPB/1232721347216. Instructions for completing the form, as well as State Personnel Board Rules and Director's Administrative Procedures, are also available on the same Website. Public libraries offer internet access. If you are not able to access the forms on the internet or if you require assistance, please contact our Human Resources Office.

Appeal Rights: Under Colorado State Statute and State Personnel Procedures you have the right to request a review of or appeal to the State Personnel Director any step of the selection process, if you believe the action taken to be arbitrary, capricious or contrary to rule or law. If you believe the content of an examination was arbitrary, capricious or contrary to rule or law (scores and ranks are not considered as conduct or content), your appeal must be in writing and received no later than 10 calendar days from the date the examination was administered. Utilizing the Colorado State Personnel Consolidated Appeal/Dispute Form, which can be found at http://www.colorado.gov/cs/Satellite/DPA-SPB/SPB/1232721347216, send appeals to the appropriate address as indicated on the Consolidated Appeal/Dispute Form. The above ten-day deadline and appeal procedures apply, as well, to all charges of discrimination.

Address Confidentiality Program: If you are covered by the Address Confidentiality Program, CRS 24-21-201 through 24-21-214, please notify the HR office or analyst listed on this announcement so that you are provided the appropriate time extension for notifications provided by U.S. mail. The extension allowed under this program applies only to U.S.mail notifications that include a deadline of 10 days or less.

ADAA Accommodations: Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact the CMU Human Resources Office by phone or email at least five business days before the assessment date to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date."

The State of Colorado believes that equity, diversity, and inclusion drive our succession, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Colorado Mesa University is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Amy Grimes, at Colorado Mesa University, at aegrimes@coloradomesa.edu or 970 248-1578.

Reasonable accommodations may be made to allow individuals with disabilities to perform the essential duties of the position

YOU MUST BE A RESIDENT OF COLORADO TO APPLY.

THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER

HR Info

To apply, visit https://apptrkr.com/2370169