Support Services Supervisor

Duluth Public Library

Main Branch Downtown Duluth

Application Deadline

Apply By Oct 4th, 2021


$65,572.00 to $83,853.00 per Year   Calculate


Duluth, MN





Minimum Education

Master's Degree

Library Experience


Supervisory Experience


Type of Library



Job Description

The Support Services Supervisor oversees staff in Technical Services, as well as the Circulations operations of the library.  Their team consists of 11 technicians (mix of PT and FT), the Circulations Coordinator, and two librarians.

Essential Duties & Responsibilities (other duties may be assigned)

1. Plan, direct, supervise and evaluate library services, programs and collections within an assigned service area.
* A. Develop library services, programs, and collections based on analysis of community needs and interests and evaluation of trends in library service delivery.
* B. Review, develop and implement service area procedures and workflows.
* C. Advocate for the needs of the public and service area's staff to the Library Manager and management team.
* D. Participate in the preparation of the budget and manage assigned budget areas.
* E. Direct the evaluation, revision and implementation of service area collection policies.
* F. Establish and enforce local standards and practices related to the organization, inventory and retrieval of library resources, taking into consideration national and international standards.
* G. Maintain awareness of changing trends and technology to aid the Library Manager in formulating, recommending, implementing and evaluating the effectiveness of new or revised methods and plans to increase productivity, improve performance and reduce costs.
* H. Research funding opportunities, develop proposals and administer grant-funded projects.
  I. Represent the library at professional, governmental and community events and meetings.
* J. Organize and implement outreach to individuals, organizations, agencies and businesses in the community.
* K. Prepare various reports, records and correspondence as needed.

2. Supervise assigned staff.
* A. Prioritize, assign and direct work and projects.
* B. Coordinate work schedules and approve or reject leave requests.
* C. Effectively recommend the hire, transfer, assignment, promotion, reward, discipline, suspension, or discharge of assigned personnel.
* D. Establish work standards, provide coaching and feedback, and conduct employee performance evaluations.
* E. Provide for ongoing training of employees in emerging methods, trends, and technologies, and proper and safe work methods and procedures.
* F. Monitor work sites to ensure compliance with established methods, guidelines, standards and procedures.
* G. Effectively recommend adjustments or other actions in employee grievances.
* H. Delegate authority and responsibilities to others as needed.
* I. Disseminate instructions and information to employees through oral and written communications.

3. Collaborate to achieve the vision, goals and objectives of the division as a whole.
* A. Serve as an active member of the Library Management Team.
* B. Monitor the division's effectiveness and recommend changes.
* C. Participate in short- and long-range library planning to meet community needs.
* D. Develop, implement and revise policies and procedures.
* E. Plan, manage and evaluate projects or programs.
* F. Evaluate and respond to requests and complaints from the public, City staff and other entities.
* G. Participate in developing and adjusting the division budget, allocating resources to achieve goals and objectives.
* H. Identify staffing needs, develop job descriptions and coordinate the hiring process.
* I. Communicate management decisions to staff.
* J. Serve as the senior staff person within the division in absence of the Manager, Library Services.
* K. Participate in or lead committees and task forces.
* L. Maintain records and prepare reports.
* M. Maintain awareness of City policies, procedures and practices, as well as relevant State law.
  N.Provide for effective utilization of the media to communicate library programs, services, issues and needs to the community.
  O. Collaborate with regional, state and national organizations.
* P. Maintain awareness of developments in the library profession.
* Q. Participate in seminars, conferences and professional organizations to continue professional growth and development.
  R. Perform related tasks as assigned.

4. Serve the public directly by staffing public service sites.
  A. Research questions and provide information to the public, City staff and Administration, using a variety of sources, formats, technologies and equipment.
* B. Serve as a resource person to other library staff by providing information and interpreting policies.
* C. Represent the library and interpret its activities and policies to the public.
* D. Maintain records necessary for statistical analysis.
   E. Perform related tasks as assigned.

Benefits & Additional Compensation Info

Eligible City of Duluth employees earn a competitive salary and benefits package, including:

  • Vacation, Sick and Personal Leave
  • Paid Holidays
  • Medical Plan
  • Dental Plan
  • Life Insurance
  • Flexible Spending Accounts
  • Retirement Benefits
  • Deferred Compensation
  • Training and Advancement Opportunities
  • Employee Wellness Program
  • Employee Assistance Program

Benefits are prorated for part-time employees and administered in accordance with the applicable collective bargaining agreement or management compensation plan.

Additional Info & Requirements

In addition to an MLIS, applicants will have three years of library experience, and at least one year of supervisory experience.

The Community

Duluth, Minnesota is a city for all ages with a growing community of young professionals. Duluth is northern Minnesota’s largest city and home to two colleges and a university. It has something for everyone, including historic neighborhoods, a vibrant cultural scene, a thriving craft district, and beautiful parks. Dubbed “the outdoor capital of the Midwest” by the Minneapolis Star-Tribune, Duluth has miles of trails for hiking, biking and running. It is located close to Lake Superior’s beautiful North Shore and the Boundary Waters Canoe Area, but still an easy drive to Minneapolis and St. Paul.


External Job Ad


Human Resources / Job Listings

HR Info

City of Duluth Human Resources Department

411 West First Street

Duluth, Minnesota, 55802


Posted Sep 14, 2021