LibraryJobline

Job Description

Job Summary 

Department supervisor for shelving and library support staff. Perform circulation and other public services at a community library to contribute to its effective and efficient operation, providing library services, spaces, and resources that are representative of diverse cultures and perspectives, intentionally inclusive, and accessible to everyone. This position may include morning, afternoon, evening, and weekend hours including Sundays. Successful candidate may be required to adapt to future schedule and location changes depending on library needs. Note: This position has posted to the internal site and external website. 

Essential Functions 

1. Supervise assigned Page staff to include interviewing, hiring, training, scheduling, work direction, and performance evaluations. 
2. Perform circulation tasks such as charging and issuing materials to customers using the integrated library computer system; receiving and processing returned materials; returning materials to circulating collections or other appropriate location; supporting the circulation front desk; and providing information to customers on circulation policies and procedures. 
3. Provide circulation training and assistance to include helping staff with questions on procedures, updates, and resources. 
4. Respond to building and customer issues to include assuring the proper operation of the community library. 
5. Recommend and develop library procedures and process improvements. 
6. Serve as part of management team helping with planning and problem-solving service issues at the community library. 
7. May be in charge of the building in the absence of other supervisory staff. 

Additional Duties and Responsibilities 

1. May oversee volunteers. 
2. Perform technical liaison duties including assisting customers with technology issues and diagnosing software problems as needed. 
3. Perform basic reader's advisory and reference services. 
4. Assist with the daily opening and/or closing of the library and securing of the building and its office equipment as needed. 
5. Participate on various library committees as assigned. 
6. Prepare correspondences and reports. 
7. Train new staff as needed. 
8. Attend meetings, trainings, and workshops as assigned. 
9. Assist with special projects as required. 
10. Perform other duties as assigned. 

Supervision 
The position reports to the building manager. This position supervises assigned Page and volunteer staff. 

Knowledge, Skills, and Abilities 

1. Thorough knowledge of library resources, programs, and services in a public library. 
2. Knowledge of library materials and resources including print and non-print media. 
3. Knowledge of basic reader's advisory techniques. 
4. Knowledge of library programs for specific customer groups. 
5. Knowledge of principles of supervising and training staff. 
6. Strong customer service skills. 
7. Strong organization and attention to detail. 
8. Ability to communicate effectively with diverse audiences. 
9. Ability to work cooperatively and maintain effective interpersonal skills with the public and co-workers. 
10. Ability to handle and resolve disruptive behavior effectively. 
11. Ability to select, train and develop staff and volunteers for effective public service. 
12. Ability to operate relevant computer systems including hardware and software, such as Microsoft Word, electronic databases, email, and internet navigation in addition to other office equipment and security systems. 
13. Ability to drive and hold a valid Washington State driver's license or to arrange independently for such travel. 
14. First Aid/CPR certification preferred. 

Education and Experience 

1. Associate's degree preferred. 
2. Three years of related professional experience required or equivalent combination of technical training and related experience. 
3. Experience in related public service work, some of which must have been in a library required. 
4. Supervisory or management experience preferred. 

Physical and Environmental Conditions 

The physical demands described here are representative of those that must be met by a staff member to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the incumbent must communicate with coworkers and members of the public; identify and organize library materials such as books, audiobooks, and DVDs based on small-print numbers and alphabetical characters on spine labels; and operate computers and other office equipment for extended periods of time. An incumbent may occasionally move objects or materials weighing up to 35 pounds. Incumbents may be required to remain stationary at one workstation for extended periods of time and move about the building at others. 

Most of the work of incumbents is carried out within a generally accessible, safe, indoor environment. There is constant interpersonal contact with staff members and with customers of various ages and social groups. These contacts and situations are deemed to be generally safe, but require incumbents to be cordial, helpful, and skilled in effective interpersonal skills with others both in the public and within the Library District, which may involve hostile, disruptive, or disgruntled members of the public. These conditions are not deemed to be inherently dangerous but may be disagreeable on occasion. 

The following questions will be asked during the application process:

1. Provide two examples when you provided direct customer service in a library or in a public service environment? 
2. Describe your experience supervising or directing the work of others. 
3. Describe your experience providing training to others. 
4. Describe your experience in resolving disruptive behavior effectively. 

Sno-Isle Libraries is an Equal Opportunity Employer. The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.  This and all Sno-Isle Libraries positions are subject to transfer.

The Community

Sno-Isle Libraries is a large, two-county library district in the beautiful north Puget Sound region of Washington State. District boundaries stretch from rugged timberlands to suburban centers, from rolling farmlands to the ocean vistas. Set in the fastest-growing corner of the state, Sno-Isle Libraries serves more than 770,000 residents through 23 community libraries, online services, Library on Wheels, and our website at www.sno-isle.org.

Website
https://www.sno-isle.org/

Human Resources / Job Listings
https://www.sno-isle.org/employment/