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Job Description

Job Summary
Supervise assigned staff to provide effective and efficient operation, providing library services, spaces, and resources that are representative of diverse cultures and perspectives, intentionally inclusive, and accessible to everyone. Oversee and perform circulation and related public services in a community library. 

Essential Functions 

1. Oversee assigned staff in providing effective and efficient service to customers of the community library; maintains department desk schedule and employee's monthly schedule. 
2. Perform circulation tasks such as charging and issuing materials to customers using the integrated library computer system; receiving and processing returned materials; returning materials to circulating collections or other appropriate location; supporting the circulation front desk, and providing information to customers on circulation policies and procedures. 
3. Provide effective direction to assigned staff including managing and supervising department staff; interviewing and selecting staff, monitoring and evaluating job performance; training and development. 
4. Respond to building and customer issues to include assuring the proper operation of the community library as well as resolving customer inquiries and complaints related to circulation services. 
5. Recommend and develop library procedures and process improvements. 
6. Serve as part of management team helping with planning and problem-solving service issues at the community library. 
7. Receive and account for cash from fees and copier charges. 

Additional Duties and Responsibilities 

1. Initiate requests for repairs or maintenance when facility or equipment problems arise; works with city staff or maintenance services to resolve facility issues as needed. 
2. Perform technical liaison duties including assisting customers with technology issues and diagnosing software problems as needed. 
3. Assist with the daily opening and/or closing of the library and securing of the Service Center building and its office equipment as needed. 
4. Prepare correspondences and reports. 
5. Coordinate library volunteers as needed. 
6. Train new staff as needed. 
7. Attend meetings, trainings, and workshops as assigned. 
8. Assist with special projects as required. 
9. Perform other duties as assigned. 

Supervision 
This position reports to a Library Manager. The position supervises paraprofessional and clerical library staff. Position may direct work activities of a librarian assigned to the library on a part-time basis. 

Knowledge, Skills, and Abilities 

1. Thorough knowledge of established practices and procedures for the integrated library system. 
2. Knowledge of principles of supervising and training staff. 
3. Strong customer service skills. 
4. Strong organization and attention to detail. 
5. Ability to handle and resolve disruptive behavior effectively. 
6. Ability to work independently and to set priorities. 
7. Ability to communicate effectively with diverse audiences. 
8. Ability to work cooperatively and maintain effective interpersonal skills with others. 
9. Ability to operate relevant computer systems including hardware and software, such as Microsoft Word, electronic databases, email, and internet navigation in addition to other office equipment and security systems. 
10. Ability to drive and hold a valid Washington State driver's license or to arrange independently for such travel. 
11. First Aid/CPR certification preferred. 

Education and Experience 

1. Associate's degree in a related field preferred. 
2. Three years customer service or other related experience required, some of which must have been in a library. 
3. Supervisory or management experience required. 

Physical and Environmental Conditions 
The physical demands described here are representative of those that must be met by a staff member to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the incumbent must communicate with coworkers and members of the public; identify and organize library materials such as books, audiobooks, and DVDs based on small-print numbers and alphabetical characters on spine labels; and operate computers and other office equipment for extended periods of time. Incumbents will occasionally move objects such as carts and bins with books and other library materials. Incumbents may be required to remain stationary at one workstation for extended periods of time and move about the building at others. 

Most of the work of incumbents is carried out within a generally accessible, safe, indoor environment. There is constant interpersonal contact with staff members and with customers of various ages and social groups. These contacts and situations are deemed to be generally safe, but require incumbents to be cordial, helpful, and skilled in effective interpersonal skills with others both in the public and within the Library District, which may involve hostile, disruptive, or disgruntled members of the public. These conditions are not deemed to be inherently dangerous but may be disagreeable on occasion.   

The following questions will be asked during the application process: 

1. What is the length of time you have supervised others? Provide two detailed examples of your experience in supervision, including hiring, performance management, and corrective actions. 
2. Provide one detailed example of your experience in resolving disruptive behavior effectively. Be specific. 
3. Provide two detailed examples of your experience providing direct customer service in a library or public service environment. 
4. Provide two detailed examples of your experience using an integrated library system. 
   

Sno-Isle Libraries is an Equal Opportunity Employer. The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. This and all Sno-Isle Libraries positions are subject to transfer.

The Community

Sno-Isle Libraries is a large, two-county library district in the beautiful north Puget Sound region of Washington State. District boundaries stretch from rugged timberlands to suburban centers, from rolling farmlands to the ocean vistas. Set in the fastest-growing corner of the state, Sno-Isle Libraries serves more than 770,000 residents through 23 community libraries, online services, Library on Wheels, and our website at www.sno-isle.org.

Website
https://www.sno-isle.org/

Human Resources / Job Listings
https://www.sno-isle.org/employment/