Job Description
Summary: Provides customer service in support of Natrona County Library: including tech support for Creation Station equipment, One Button Recording Studio, AV equipment; help patrons with mobile devices, computer use, and eReaders; troubleshooting computers (hardware & software); reference help, readers’ advisory, programming and teaching a variety of classes.
PRIMARY DUTIES AND RESPONSIBILITIES:
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
· Provides dynamic customer experiences.
· Operates and maintains makerspace equipment (3D printers, laser engraver, and other equipment); One Button Studio; Meeting Room A/V equipment.
· Provides technology instruction to patrons and staff, including e-reader and tablet use, and the use of electronic resources, including databases, eBooks, e-audiobooks, downloadable magazines, and streaming media, one-on-one and in a group setting.
· Assists patrons with the use of makerspace equipment.
· Develops Maker- and STEAM-related programming for Adult Services.
· Helps with the development of Maker- and STEAM-related programming for patrons of all ages.
· Develops and implements new and emerging technology, services, and projects for the makerspace.
· Computer troubleshooting (hardware & software).
· Demonstrates technology outside of the library at community events
· Develops a training plan for staff on relevant equipment; informs staff of updates or changes to equipment or procedures.
· Responds to inquiries and assists patrons in locating books and other library items.
· Conducts research and provides readers’ advisory services to individuals.
· Responds to patron reference inquiries received in person, through the mail, telephone, and email.
· Provide guidance and patron assistance on Library's electronic resources including online databases, downloadable media, Public Access Catalog (PAC).
· Performs other duties as assigned or required.
Additional Info & Requirements
Education and/or Experience
Bachelor’s Degree and one year technology support experience; OR an equivalent combination of education and experience.