Job no: 494544
Work type: Staff Full-Time
Location: Denver, CO
Categories: Library Professionals, Business Operations / Services, Admin / Executive / Office Support
The University of Denver Libraries, comprised of the Main Library at the Anderson Academic Commons, a remote storage facility called the Hampden Center, and the Bonfils Stanton Music Library in the Newman Center, is a highly collaborative organization that serves a diverse population, ranging from our students, staff, and faculty to public and other academic patrons from the surrounding region. The Anderson Academic Commons is the campus centerpiece for collaborative teaching, learning, and engagement. The University of Denver Libraries are central to discovery and creative interaction among students and faculty, and provide collections, services, personnel, and systems that support the teaching and research programs of the University. The institution is dedicated to the goal of building a culturally diverse and inclusive faculty and staff committed to teaching and working in a multicultural environment.
Reporting to Access Services Manager, this position supervises the Circulation Unit and oversees activities at the Lending Desk, opening and closing library as needed. Delegates work, assists with technology issues, recommends policy changes; oversees customer service environment, ensures coverage and addresses patron concerns. Responsible for Alma circulation and patron database functions. Hires, trains, supervises, evaluates, and budgets for hourly and work study positions; trains, supervises, and evaluates staff in Circulation Unit; trains new Access staff in all units on the On Call responsibilities at Service Desk. Schedules all Circulation Assistants for the Service Desk and produces training material. Must be available to work Tuesday-Friday 6:30am-2:30pm and Saturdays 8:30am-4:30pm
SUPERVISION: Supervises student worker positions in the Access Services Department. Hires, trains, supervises, and evaluates these positions; delegates work, provides coaching for performance improvement; oversees technology issues; recommends policy changes. Oversees and organizes unit workflow for all student assistants in the department. Creates a detailed report on student budget projections reflecting current hourly rates and number of hours needed quarterly. Tracks student worker budget throughout the year.
TRAINING: Develops, plans, implements training and development for Lending Desk employees in coordination with university and library policies. Assures excellent service is provided to patrons and policies are consistently enforced. Creates and maintains training materials using appropriate software.
LENDING DESK: Oversees activities at the Lending Desk, ensuring adequate coverage and addressing patron concerns. Schedules student Circulation Assistants for Lending Desk. Works on-call at the Lending Desk assisting and coaching student employees on Lending Desk activities, utilizing the Alma system to check-out and check-in library material, collect fines utilizing the credit card machine, answer user questions utilizing the University Libraries website and LibGuide and refer patrons to the appropriate department within the library or DU campus as needed. Forward unresolved concerns to Access Services Manager as soon as possible and communicate Lending Desk concerns and relevant information to the access on call distribution list and other stakeholders within the library. Oversees all Circulation Unit office functions, timesheets, correspondence, reports, technology, etc.
GADGETS, SUPPLIES, & WORKFLOWS MANAGEMENT- Responsible for Lending Desk’s circulating “gadgets,” ensuring items are properly charged and ready for use, broken items are withdrawn and replaced, and new items are placed in appropriate packaging, barcoded, and readied for circulation. Orders and tracks supplies for Access department (used at service desk, employee workspaces, and shared spaces). Manages Long and Short term locker rentals. Keeps adequate supply of workflow forms available and organized for department. Creates and maintains signage and pamphlets at the Lending Desk. Manages Lending Desk Lookup Station.
LIBRARY LIBGUIDE- Maintains and updates the department’s Lending Desk Libguide to ensure information for staff and student workers is accurate and accessible.
Other duties as assigned.
Supervises 12-15 hourly & work study positions.
Knowledge, Skills, and Abilities
- Customer service experience.
- Ability to use an ILS and PC. Knowledge of MS Word and Excel.
- Ability to work collaboratively and cooperatively in a team-based organization.
- Ability and willingness to troubleshoot office equipment including photo copiers, printers, barcode label makers, and computer terminals.
- Basic math skills -- must be able to count money, make change in US dollars, and prepare a deposit.
- Must be detail-oriented with the ability to maintain thorough and accurate reports.
- Good judgment, problem-solving, and decision making skills are necessary to ensure accuracy in a detail-oriented environment, and to ensure quality interactions with library staff and users.
- High school diploma or GED.
- Demonstrated ability to oversee and direct the workflow of staff and train staff; experience working in a library.
- Demonstrated organizational skills.
- Excellent customer services skills.
- Experience writing and producing training materials.
- Knowledge of LC classification system, experience with an integrated library system (ILS), and experience using LibGuides.
Tuesday - Friday, 6:30 a.m. - 2:30 p.m.; Saturday, 8:30 a.m. - 4:30 p.m.
For best consideration, please submit your application materials by 4:00 p.m. (MST) December 14th, 2021. Applications will continue to be reviewed until the position is filled.
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.
Salary Grade Number:
The salary grade for the position is 5.
The hourly range for the position is $17.37 - $20.43.
The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.
Please include the following documents with your application:
2. Cover Letter
The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university's complete Non-Discrimination Statement, please see non‑discrimination‑statement.
All offers of employment are contingent upon satisfactory completion of a criminal history background check.
Advertised: November 30, 2021
Applications close: Open until filled
Benefits & Additional Compensation Info
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass.