This position may include morning, afternoon, evening, and weekend hours including Sundays. Successful candidate may be required to adapt to future schedule and location changes depending on library needs.
The Library Associate performs skilled paraprofessional library support services at one or more community libraries or Library on Wheels to contribute to the Library District's effective operation, providing library services, spaces, and resources that are representative of diverse cultures and perspectives, intentionally inclusive, and accessible to everyone.
- Provide general, basic reference and information service by: assisting customers in the use of library facilities, equipment, resources, and services. Refer complex readers' advisory and reference questions to a Librarian or appropriate staff member.
- Provide courteous and efficient customer service by performing circulation desk tasks.
- Create and present programming for all customer groups as assigned.
- Develop program materials, including reading lists, promotional displays, and presentation materials.
- Provide training to customers in basic library skills including the use of public computers, catalog and reference computers, Internet, and devices.
- Assist customers in resolving technical problems or issues. Maintain and troubleshoot equipment utilized in a community library.
- Perform other library support services including opening and closing buildings and assisting in maintaining the library in neat, clean, and orderly condition.
- Perform collection maintenance activities through the use of reports and data, to include weeding the collection for condition as well as reallocation of library materials.
- May be designated in charge of the community library in the absence of other supervisory staff or building manager.
Additional Duties and Responsibilities
- Make presentations to the public as assigned.
- Prepare correspondences and reports.
- Train new staff as needed.
- Attend meetings, trainings, and workshops as assigned.
- Assist with special projects as required.
- Participate on committees or teams as assigned.
- May serve as the volunteer coordinator of a community library.
- Perform other duties as assigned.
Positions of the class typically report to a Library Manager, Assistant Library Manager, or Library Circulation Supervisor. Although direct supervision is not a normal part of the position's work, incumbents may be designated as lead people to provide work direction to coworkers or volunteers.
Knowledge, Skills, and Abilities
- Thorough knowledge of established web-based databases and techniques of searching and accessing those resources.
- Thorough knowledge of established practices and procedures for an integrated library system (ILS).
- Thorough knowledge of library policies and procedures for determining needs and interests of customers.
- Knowledge of collection development policies and procedures.
- Knowledge of library resources, programs, and services.
- Knowledge of alpha and numeric systems for arranging library materials as well as automated bibliographic identification at a basic level.
- Strong customer service skills.
- Strong organization and attention to detail.
- Ability to communicate effectively with diverse audiences.
- Ability to handle and resolve disruptive behavior effectively.
- Ability to work independently and to set priorities.
- Ability to work cooperatively and maintain effective interpersonal relationships with others.
- Ability to operate relevant computer systems including hardware and software, such as Microsoft Word and Excel, electronic databases, email, and internet navigation in addition to other office equipment and security systems.
Education and Experience
These skills and abilities typically are acquired through a combination of training and experience including a college-level education or specialized training such as library science, presenting programs, or other profession-based subject areas; and two years of experience providing direct customer service.
Physical and Environmental Conditions
The physical demands described here are representative of those that must be met by a staff member to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the incumbent must identify and organize library materials such as books, audiobooks, and DVDs based on small-print numbers and alphabetical characters; scan and inspect library materials including opening media cases; communicate with coworkers and members of the public; and operate computers for extended periods of time. Incumbents may frequently move objects or materials weighing up to 35 pounds, including transfer of books and other materials to carts or shelves of varying heights. Incumbents may be required to move carts of books and other materials about the building for extended periods of time, and frequently remain stationary at one workstation for extended periods of time.
Most of the work is carried out within a generally accessible, safe, indoor environment. There are regular interpersonal contacts with staff members and with customers of various ages. These contacts and situations are deemed to be generally safe and free of undue stress, but require incumbents to be cordial, helpful, and skilled in interpersonal relations with others both in the public and within the Library District.
The following questions will be asked during the application process:
- Describe your experience in providing technical assistance in computer hardware and software.
- Describe your experience in creating programs and presenting information to groups of people.
- Describe your experience providing direct customer service, including specific examples.
- Describe your experience navigating web databases and the techniques used for researching and accessing those resources.
- Describe your experience being in charge of a building or facility.
- Describe any college education and/or any additional post-secondary instruction and training you have had, including the major or program(s) of study.
Sno-Isle Libraries is an Equal Opportunity Employer. The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. This and all Sno-Isle Libraries positions are subject to transfer.
Sno-Isle Libraries is a large, two-county library district in the beautiful north Puget Sound region of Washington State. District boundaries stretch from rugged timberlands to suburban centers, from rolling farmlands to the ocean vistas. Set in the fastest-growing corner of the state, Sno-Isle Libraries serves more than 770,000 residents through 23 community libraries, online services, Library on Wheels, and our website at www.sno-isle.org.
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