LibraryJobline

Job Description

Are you looking for an opportunity to break into the library world?  This position takes your customer service experience and applies it to an academic library setting.  Learn the ins and outs of library research, creating resources to assist self-motivated learners, and collaborating with faculty to provide student assistance in their moment of need. 

While previous library experience (even as a volunteer) is useful, we are looking for a candidate with strong customer service and technology skills plus a willingness to learn how to meet the needs of our particular customer: online students of varying age and experience. Collaborating with the team to assist students and faculty is a top priority. However the majority of time is spent working on projects to enhance the student experience without forcing them to ask for assistance.  The Library Assistant helps to create and maintain resources such as LibGuide websites, PDF handouts, and videos.  They also manage much of behind the scenes aspects of a library, like statistics reporting and documentation.  In a typical day, the Library Assistant helps a doctoral student figure out where to start for their dissertation research, updates library guide websites with a new screenshot, evaluates data for a particular library link, and writes discussion board responses on APA Style for students in an online classroom. 

Colorado Technical University Library's mission is to promote the pursuit of educational, personal, and professional goals of CTU's diverse community by providing curricular resources and services that support the teaching and learning of information literacy skills.  The Library Assistant position provides front-line support to the community in meeting this mission.  CTU offers tuition reimbursement and professional development opportunities to help you meet your professional goals while you support our students.

Although this position is currently work from home, it will manage the CTU Denver South campus, located in Aurora, Colorado.  Ability to go to campus on a daily basis may be necessary in the future. 

This position will be scheduled on weekdays and some weekends.  Flexibility of schedule to meet student need is essential.

Job Description

General Summary

Provides assistance to librarians with services that support the instructional needs of students and faculty.  Assist students, faculty, and staff in use of library services and helps librarians create and maintain resources including LibGuides websites, PDFs handouts, and videos.

Principal Duties & Responsibilities

• Assists patrons by answering routine inquiries using standard library databases and resources, and refers those requiring professional assistance to the librarian.
• Provide general information about library services and facilities.
• Produces handouts and instructional materials.
• Collaborates with librarians and other departments to develop and maintain the resources and services.
• Manages the day-to-day operations of the campus library space, including determining appropriate level of in-person services and managing student workers.  Develops and maintains relationships with campus staff and participates in campus activities.
• Assists with library information sessions and in the classroom on lower academic levels.
• Assists in maintaining records and statistics on the library collection and use.
• Provides assistance to students in the use of APA writing guidelines.
• Assists doctoral students with the setup and use of EndNote software.
• Provides interlibrary loan services for students and faculty.
• Performs other duties as assigned.

Qualifications

Education and Experience:  Minimum

• A bachelor’s degree from a regionally accredited institution
• Two years’ experience in front-line customer service role.

Education and Experience:  Preferred

• Two years’ experience in a library position.

Knowledge, Skills and Abilities, Competencies

• Strong customer service skills
• Provides flexibility in scheduling, including evenings and weekends to meet student and business requirements.
• Willingness and demonstrated ability to foster student and faculty achievement at all levels.
• Interpersonal and relationship building skills.
• Experience in an online and campus environment
• Drive for and pursuit of innovation.
• Experience with computerized learning management systems and education technology tools strongly preferred.
• Proficiency with standard office applications on personal computers.
• Ability to manage multiple tasks and successfully meet deadlines.
• Ability to work effectively, cooperatively, and flexibly in a team environment.
• Ability to physically work in the United States while performing all responsibilities of the position for Colorado Technical University.

Benefits & Additional Compensation Info

• Paid time off
• 401(k) Savings Plan
• Tuition assistance
• Dental insurance
• Medical insurance
• Vision insurance
• Health savings and flexible spending accounts
• Short-term and long-term disability
• Life insurance
• Employee Stock Purchase Plan
• Adoption assistance

Additional Info & Requirements

Although this position is currently work from home, it will manage the CTU Denver South campus, located in Aurora, Colorado.  Ability to go to campus on a daily basis may be necessary in the future. 

This position will be scheduled on weekdays and some weekends.  Flexibility of schedule to meet student need is essential.

The Community

At Colorado Technical University (CTU), we take great pride in our multicultural, educational community and the level of personal, professional and academic support we are committed to providing each student. As our community grows, so does our need for dedicated professionals who share our passion for education and our commitment to making CTU the best place for motivated student professionals to pursue their dreams and achieve their goals. If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today.

Website
https://www.coloradotech.edu/

Human Resources / Job Listings
https://www.coloradotech.edu/about/jobs

HR Info

Jenna Obee, University Librarian jobee@coloradotech.edu