Job Description
Summary of Job Duties
Salary to be commensurate with experience.
The hiring range for this position is $16.00 - $20.00
City of Aurora, Colorado
It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
Department and Position Information
The City of Aurora's Library and Cultural Services Department is looking for a Library Security Clerk to provide the highest level of customer service. This individual will provide customer service and will be a main point of contact to visitors.
The Library and Cultural Services Departments vision is to empower an environment of lifelong learning and cultural enrichment by stimulating learning and literacy, inspiring creativity, and integrating arts, culture and history into the lives of Aurorans. We have two divisions within the department: Library and Cultural Services, both offering a variety of free programs and services to the community.
Library Services
- 7 locations
- Books, CDs, DVDs, magazines
- Database and language learning programs
- Public computers
- Study space
- Retirement centers and community events and programs or activities for all ages
Cultural Services
- Aurora History Museum
- Aurora Fox Theater
- Bicentennial Arts Center
- Art in Public Places collection (over 240 commissioned pieces around the city)
Locations: Will work primarily at assigned location below. hours may change based on business need. May be asked occasionally to substitute at another Aurora Library location based on staffing needs.
Martin Luther King Jr Library (Aurora Public Library)
9898 E Colfax Ave, Aurora, CO 80010
**This posting will remain open until a sufficient pool of qualified applicants are obtained; however, it is subject to close at any time without prior notice.**
PRIMARY DUTIES & RESPONSIBILITIES
Security Duties (primary job duties):
- Functions primarily as Library facility/public security monitor, and provides basic customer assistance
- Monitors library facilities
- Conducts patrols of facilities – both inside and outside – to provide a visible and professional presence in customer areas, observes customer activity, tactfully enforces library customer conduct policies, inspects and reports vandalism and suspicious activity
- Checks doors and non-public areas to ensure they are secure, escorts staff into and out of the building as requested
- Is available while on duty via radio to assist staff with difficult customers or with other security concerns
- Consults with Operations Manager as well as supervisory staff for direction on actions to be taken in non-emergency situations
- Reports and calls police independently during emergency situations; however, does not detain, restrain, or physically touch customers outside of life-threatening situations
- Complete incident reports and log them into the electronic database
- Works with staff, contract guard services, and/or police to assist in incident investigations as needed
- Observes or reviews security camera footage as needed
Service Desk Focus (primary job duties):
- Checks books/other items in and out through computerized system
- Answers general customer questions regarding library policy, procedures and customer accounts
- Answers basic reference, reader’s advisory and general customer questions
- Redirects more advanced reference questions to Reference staff as and when appropriate
- Operates and maintains a cash register as well as conducting customer payment transactions
- Performs data entry into library system, spreadsheets and other databases
- Sorts, processes, shelves and assists with other general library materials inventory management duties
- Assists with research and programs as needed
- Proactively ensures that library space is neat and organized (e.g. furniture and equipment is in order, shelves are well organized, displays are creative and refreshed regularly)
MINIMUM QUALIFICATIONS
An equivalent combination of education, training and experience that demonstrates required knowledge, skills, and abilities may be considered.
Education:
- High School diploma or GED.
Experience:
- At least 6 months of direct customer service in retail or service industry setting preferred. Library background and security experience are preferred but not required.
Knowledge & Skills
- Surveillance Skills, Deals with Uncertainty, Uses Good Judgment, and Objectivity, Dependability, Emotional Control, Integrity, Safety Management, Professionalism, Reporting Skills
- Customer service techniques, routine software/computer systems including the internet, email, word processing, spreadsheets, database input/use and inventory/customer transaction systems.
Abilities:
- Tactfully enforce customer conduct policies
- Ability to move swiftly; stay alert and anticipate behavior issues
- Exercise good judgment in difficult and/or tense situations
- Ability to deal with stressful situations with tact and diplomacy
- Communicate with diverse individuals of all ages in a professional, age and culturally appropriate manner
- Use general office equipment, computers, calculators, and copy/fax machine, perform basic mathematical calculations
- Follow oral and written instructions
- Work shifts, including some nights, and weekends
- Use general office equipment, computers, calculators, and copy/fax machine; perform basic mathematical calculations
- Ability to speak Spanish a plus
Licenses and Certifications: As assigned, specialized certifications may be required, such as:
- Driver's License
- CPR / AED / Basic First Aid
WORKING CONDITIONS
Essential Personnel
- When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel.
Physical Demands:
- Light physical work requiring the ability to lift 30 pounds with or without assistance
- Frequent walking and standing
- Hand/eye coordination to operate computer keyboard
- Vision to read and interpret reports, documents and other written information
- Frequent speech communication and hearing to maintain communication with employees, customers and community members
Work Environment:
- Works primarily out of a clean, comfortable shared office environment with dedicated work station and equipment
- Shift work to include days, nights, and weekends
Equipment Used:
- Frequently uses computer keyboard and telephone, fax machines, printers and copiers. This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment
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For Veterans preference: Please show all of your employment history, military service and include related documentation (DD214) on the application.
The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
If you need assistance in completing this application, please feel free to contact our office at: 303-739-7225 or visit us at 15151 E Alameda Pkwy., Suite 3500, Aurora, CO 80012.
Despite the changes in Colorado law, the City of Aurora maintains a drug free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.