Job Description
Performs entry-level professional duties under the general supervision of the Customer Experience Manager assigned to the Customer Experience Division. The salary range for this position is $22.31- $32.40 per hour with a hiring range of $22.31 - $27.36, depending on qualifications and experience. Position will close to applicants on: Monday, March 21, 2022 at 12:00 P.M. M.S.T.
This is a part-time, benefitted 25 hour per week job.
Loveland Public Library, located in the heart of Loveland, serves a population of 77,000 from a beautiful LEED Gold Certified building. The recently remodeled and expanded facility was designed with art-inspired elements from the surrounding Rocky Mountains and Big Thompson River. A large-capacity public computer lab, learning center and creator space welcome over 45,000 patrons each year. A rich array of programs and services including bilingual storytimes, writing workshops, cultural celebrations, a used bookstore, a whimsical children’s area and a YOUmedia lab for teens make Loveland Public Library a destination for locals and visitors alike. Partnerships with organizations serving diverse populations support the library’s mission to inform, inspire and engage a strong community through outreach, classes, afterschool programs, and technology access. This position within the Library’s Customer Service Division works directly with our patrons to connect them to the resources they need, as well as working behind the scenes to support other library services.
ESSENTIAL JOB FUNCTION:
Provides customer service by checking in/out library materials; renews materials; collects fines and fees; shelving and shelf reading; manages the holds through the library computer system by entering, deleting , processing hold notices and searching for missing holds; checks in/ stamps daily mail; responds to customer requests with information, directional assistance or action delivered in person or by phone; answers incoming calls; inventory on missing/claim return status materials; responsible for the opening and closing of division, building; supervision in absence of Librarian III and II; explains library policies and procedures; evaluates/ weeds library materials in assigned area; processing library cards; process overdue, damaged and missing notices.
OTHER JOB FUNCTIONS:
Balance cash register; writing up receipts; creates book displays; reinstatement of lost status materials; attends staff and division meetings; explains the use of equipment and technology resources to customers; explains library policies and procedures; write up fine slips for unbarcoded materials and enter charges into database; empties sorted bins and checks returned materials for damages/missing items; charts and signage for Customer Service are produced by PC; tabulates daily circulation statistics; checks new materials for modification of check-out period and directs to Tech Services; scheduling of galleria display case; visually scan the library/staff computer screens and explain the displayed information other duties as assigned.
SUPERVISORY DUTIES:
Supervises the Customer Service desk, sorting room and volunteers in absence of Librarian III and II.
JOB QUALIFICATIONS:
Knowledge, skills & abilities:
Working knowledge of the Dewey system; effectively communicate with staff and public; excellent customer service/supervisory skills; complete tasks on time; ability to problem solve using independent judgment; oral and written communication skills; adapt to a changing library environment. Welcomes diverse populations, including but not limited to cultural, racial, economic, and ethnic diversity.
Core Competencies:
Accountability, Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness
Job specific competencies:
Time Management, Computer and Software Proficiency, Community Relations, Job Knowledge
Education and/or experience:
Bachelor’s Degree required, Master’s Degree in Library and Information Science or Master’s Degree in related field such as Public Administration, Education, or Social Work preferred. An equivalent combination of post-secondary education and experience may substitute for the degree on a year for year basis.
1 year of progressively responsible library or related field experience required. This is in addition to any years used to satisfy the education requirement.
Experience providing customer service to diverse individuals and groups is preferred.
Material and equipment directly used:
Computer, scanner, keyboard, laminator, telephone, book carts and bins, copiers, cash register, printers, credit card machine; express check-out; security gates; RFID equipment; calculator, paper cutter
Working conditions and physical requirements:
Will work in a typical library setting with extensive public contact, work hours to include days, evenings and weekends (Saturdays and Sundays), Sitting, walking, lifting and carrying materials up to 20 lbs., pushing carts up to 50 lbs., Bending and reaching up to and from 5” to 80” above the floor when shelving materials. Flexible schedule requires some evenings and weekend hours.
This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE! In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America.
Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance.
A vibrant community, surrounded by natural beauty, where you belong!
Benefit Eligible Benefits Package Includes:
- Two (2) medical plans, Dental, Vision (for self/ spouse/ children)
- Employee Health & Wellness Center (self/family)
- Paid vacation, holidays, and medical leave
- Flexible spending including Dependent Care
- Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage
- Retirement 401a, 457, Roth (pre-& post tax) and company match
- Comprehensive Employee Assistance Program
- Voluntary 529 College Invest program
- Personal and Professional Development opportunities
- Discounted recreation passes
- Employee recognition program
- Exceptional work-life balance
- Market based pay & regular performance reviews
- Local Government employment is eligible for Public Loan Forgiveness Program
Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.
The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
A criminal history background check will be obtained pre-employment.
HR Info
A City of Loveland application is required for consideration.