Job Description
This position is responsible for providing responsive and effective circulation and reference support across all aspects of the Information Services Department. A key role on the library’s information services team, this position is accountable for activities related to both circulation and reference operations, including borrower services, interlibrary loan, ready reference, and outreach. The incumbent is expected to deliver point-of-need assistance and support to library customers and visitors, including first and second level technology support and troubleshooting.
Primary Duties & Responsibilities:
- Willing to work evenings and weekends as required.
- Contribute to special projects, library-wide initiatives, and sponsor changes and improvements.
- Participate in library marketing, including book display merchandising, blog posts, digital signage, website and social media contributions.
- Resolve library customer problems with patience and diplomacy and ethically handle sensitive library customer and department information.
- Work collaboratively with Information Services team members to assess department policies and procedures and assist with department documentation.
- In partnership with librarians, effectively assist with reference and reader’s advisory services to library customers as needed.
- Perform core operational activities related to borrower services including loaning and requesting library items, circulation and patron database management, holds, delivery, stacks maintenance, inventory control, information commons and study and meeting space management, technology loans, printer management, and a wide range of other library services.
Additional Skills:
- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
- Work effectively as a team contributor on all assignments.
- Interact professionally with other employees, patrons, and suppliers.
- Perform quality work within deadlines with or without direct supervision.
- Comfortable working with various technology (i.e. Microsoft programs, Google Docs/Drive).
- Strong attention to details and strong organizational skills.
- Excellent verbal and written skills.
Education & Experience Required:
- Candidates must also be able to exercise tact and good judgment in a variety of situations by following established policies and procedures.
- Candidates must possess the ability to work both independently and in a fast-paced team environment with diverse patrons and coworkers.
- Outstanding work ethic, strong customer service skills, commitment to customer-centered services and flexibility are critical.
- Interest in library trends and emerging technologies, basic word processing and spreadsheet abilities, and comfort with technology and social media are imperative.
- Excellent oral, written, and interpersonal communication skills are essential.
- Knowledge of automated library systems, circulation and reference services operations, and web technology skills strongly preferred.
- The position is best filled by an energetic, innovative individual with previous library experience.
- Requires a flexible schedule which includes morning, evening, and weekend hours.
- Spanish/English bilingual a plus.
This position is:
Non-Exempt and is part of the Union
Hours: 35 hours per week - nights and alternating Saturday’s are required
Hourly Range: $12.50 - $15
Position is open until filled.
Submit Cover Letter and Resume to:
E-mail: HR@provlib.org
The Providence Public Library
Attn: HR
150 Empire Street
Providence, RI 02903
Benefits & Additional Compensation Info
The Library offers health, dental, vision, flexible spending plans, Aflac, life insurance, and has a generous time off policy.
The Community
Providence Public Library (PPL) is a 145+-year-old nonprofit corporation providing free public library services through its rich and historic physical and digital collections, extensive information resources, thought-provoking exhibitions, impactful educational programs, and expert staff.
PPL is continually transforming and focused on providing equally transformative experiences for all Rhode Islanders. The Library is actively expanding our reach through critical statewide collaborations and serving as an open and supportive teaching and learning place where communities can connect, experience, create and achieve, whether in our physical or virtual realms.
To achieve our mission, the Library is strategically focused on serving Rhode Island families and early care providers, teens, downcity residents, learners seeking workforce development, and those pursuing creative and scholarly endeavors.
Website
Www.provlib.org
Human Resources / Job Listings
https://www.provlib.org/about-us/job-opportunities/
HR Info
Email cover letter and resume to: HR@provlib.org
The Providence Public Library
ATTN: HR
150 Empire Street
Providence, RI 02903
FAX: 401-455-8002