Job Description
OVERVIEW OF ROLE
In this physically demanding role, works as part of a dedicated and collaborative team to make library materials readily available to patrons. Processes and shelves library materials accurately and efficiently while remaining responsive to patrons visiting the library. Prepares out-going items and receives in-coming items as part of resource-sharing relationships with other libraries. Maintains the general order of library materials and performs associated circulation activities in support of library services. Though assigned to a primary location, is readily available to work at any library location upon request as business needs and management direct.
CORE JOB DUTIES AND RESPONSIBILITIES
1. Creates the best possible customer experience by proactively providing friendly, thorough, and thoughtful service in all patron interactions.
2. Sorts and shelves all library materials in alphabetical or numerical order.
3. Operates and monitors the automated materials handling system as materials are returned. Troubleshoots any mechanical or computer-related issues with the system, contacting the technical support hotline when necessary.
4. Retrieves items requested by patrons from the shelves. Prepares these items for patron pick-up or for delivery to other locations using the library’s computer system.
5. Unpacks, sorts, and checks-in materials delivered from other library locations using the library’s computer system.
6. Identifies and sets aside library materials in poor condition for possible replacement.
7. When serving at a branch, functions as backup to desk staff as needed and assists with opening and closing procedures in addition to performing materials handling functions.
8. Communicates effectively with colleagues throughout each shift to ensure smooth operations.
9. Performs related duties as required by management to meet the needs of the library system and the City of Boulder.
CITY VISION AND VALUES:
The City of Boulder is committed to service excellence for an inspired future and the following values:
• Customer service - We are dedicated to exceeding the expectations of our community and our co-workers by demonstrating consistent and professional service with a solution-oriented approach.
• Respect - We champion diversity and welcome individual perspectives, backgrounds and opinions. We are open-minded and treat all individuals with respect and dignity.
• Integrity - We are stewards of the public’s trust and are committed to service that is transparent and consistent with city regulations and policies. We are honorable, follow through on our commitments and accept responsibility.
• Collaboration - We are committed to organizational success and celebrate our shared dedication to public service. We believe community collaboration and the sum of our individual contributions leads to great results.
• Innovation - We promote a forward-thinking environment that supports creativity, calculated risks and continuous improvement. We embrace change and learn from others in order to deliver leading edge service.
The City of Boulder is a smoke and tobacco-free workplace.
ORGANIZATION STRUCTURE:
(1) TITLE OF IMMEDIATE SUPERVISOR: Materials Handling Supervisor or Branch Manager
(2) TITLE(S) OF POSITIONS OVER WHICH THIS POSITION HAS DIRECT SUPERVISION: none
REQUIRED SKILLS & QUALIFICATIONS
• Ability to put items in alphabetical and numerical order with speed and accuracy.
• Ability to operate a personal computer to navigate the Internet, respond to email, and use basic database programs.
• Ability to learn and become proficient with specific equipment and software programs to effectively perform assigned duties.
• Ability to communicate clearly and professionally both verbally and in writing.
• Work or life experience demonstrating punctuality and dependability.
• Work or life experience demonstrating the ability to juggle multiple responsibilities and prioritize tasks effectively and efficiently.
• Work or life experience demonstrating the ability to work successfully as part of a team.
DESIRED SKILLS & QUALIFICATIONS (In addition to the required qualifications)
• Ability to communicate in at least one language other than English, preferably Spanish.
WORKING CONDITIONS - Required Physical and Mental Effort, and Environmental Conditions:
Physical and Mental Effort: Primarily active physical work, which requires constant lifting up to 8 pounds’ knee to waist, frequent lifting of 5 pounds over head, and occasional lifting of up to 50 pounds’ floor to waist. Requires repetitive to constant use of the hands; frequent pushing/pulling of book carts or smart bins equal to 20 to 40 pounds of horizontal force. Must be able to constantly walk or stand for up to 4 – 6 hours per day. Must be able to frequently bend, squat, and kneel. Must be able to constantly reach below shoulder level and frequently reach above shoulder level to overhead. Must have hand/eye coordination to operate personal computer and office equipment; vision for reading, recording, and interpreting information; speech communication and hearing to maintain communication with co-workers and the public. Ability to work under stress from high volume of work; daily deadlines; public contact; rotating groups of coworkers; and changing priorities and conditions.
Work Environment: Works in public areas of the library and in staff-only areas (including the basement at Main Library), operating and monitoring equipment that produces a moderate level of background noise, and in a setting subject to interruptions.
Machines and equipment used in work include but are not limited to the following: Personal computers; Automated Materials Handling Systems; RFID readers and technology; CD/DVD buffing or repair machines; office, receipt, and barcode printers; hand-held barcode scanners; telephones; and photocopy and scanning machines.
Note: The above description is illustrative only. It is not meant to be all-inclusive.
ACCOMMODATIONS: Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
The City of Boulder provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
Benefits & Additional Compensation Info
At the City of Boulder, we provide competitive salaries and valuable benefits to our employees. Eligibility for benefits is determined by the employee’s position.
- Retirement: One of the region’s best defined-benefit plans through Colorado PERA, more information at copera.org. Optional retirement plans include 401(k) and 457 plans
- Life and Accidental Death & Dismemberment Insurance: Up to 1.5 times annual salary, depending on the employee group
- Medical Insurance: Two medical options available through Cigna Healthcare
- Dental Insurance: Two dental options available through Delta Dental of Colorado
- Vision Insurance: Two vision options available through VSP
- Voluntary Supplemental Benefits:
- Accident, critical illness, and hospital indemnity
- Legal assistance
- Identity theft protection available through LegalShield
- Pet insurance available through PetsBest
- Additional life Insurance for yourself and dependents available through The Standard
- Employee Assistance Program: Confidential resources and secure tools to help employees or guide them through difficult times
- Leave Programs: Vacation leave, paid parental leave, sick leave, emergency leave and more
- Holidays: Nine full-day and two half-day paid holidays
- Well-Being Program: Recreation center passes, wellness education, training classes, wellness challenges, insurance premium discounts, and more!
- Other Benefits: Short-term and long-term disability, flexible spending plan choices, health savings accounts, free transportation passes and more!
- Discounts: Special savings on various purchasing or services such as childcare, fitness facilities, computers, phone plans, home and auto insurance, financial services and more!
- More information can be found here
The Community
The City of Boulder is a great place to live, work, grow and play.
With over 300 miles of dedicated bikeways and more than 150 miles of hiking trails, Boulder values active lifestyles and access to nature. Forty-five thousand acres of land provide open space for parks and a green belt around the city. With world class restaurants and art and music venues, The City of Boulder values diverse culture.
Respect is one of our five City Values (including Customer Service, Collaboration, Integrity and Innovation) and we are committed to equity, diversity and inclusion. We celebrate and support our differences across all spectrums, including but not limited to ethnicity, gender, age, disability and sexuality. Through our focus on Racial Equity, our employee benefits, and the many programs resources we offer our staff, we continually strive to weave respect for one another into the fabric of our organization.
Add your voice and talents to the City of Boulder and help us grow in service excellence for an inspired future.
HR Info
Katherine Bertone, Materials Handling Supervisor, bertonek@boulderlibrary.org