Job Description
The Denver Public Library (DPL) is a growing urban library system that serves the City & County of Denver. DPL sees more than 4 million visitors every year across its 27 locations, serves Denver’s most vulnerable communities through outreach and mobile services, hosts thousands of programs a year and manages a collection of more than 1.4 million physical and digital materials. We believe a strong library is vital for a strong community. DPL is committed to serving the evolving needs of Denverites through inspired programming, diverse collections, culturally-representative spaces and equitable policies & procedures.
The Sam Gary Branch Library is a very busy community library that provides services to the Central Park and surrounding neighborhoods. We are located in the East 29th Avenue Town Center, among many businesses and schools, and close to public transportation. We are one of the busiest branches at DPL, with hundreds of checkouts and returns a day, and programming for children, teens, and adults. The successful candidate should have great customer service, great communication skills and ability to work with people of all ages and diverse backgrounds in a singular point.
We are hiring a 30 hour per week Library Assistant II to help create positive customer experiences where all are free to create, explore and connect at the Sam Gary Branch Library. You should anticipate spending at least 80% of your time at customer facing service points. In order to provide the best possible customer experience, it will be crucial to stay current on library policy and procedures, especially those relating to library lending or circulation. In addition to knowing all things circulation, you will answer customer questions about using library resources and locating library materials, as well as technology questions. Interested candidates must demonstrate a commitment to developing and maintaining a welcoming environment for all customers. Daily responsibilities will include: registering customers for library cards, placing holds/ordering books, answering phones, checking in returned items, processing, sorting and shelving customer requests, collection maintenance and checking out and returning books and accurately handling financial transactions.
Our ideal candidate has:
- Knowledge of office practices and procedures.
- Knowledge of presenting and providing services to customers with varying levels of experience and knowledge.
- Skill in interpreting, communicating and presenting information.
- Skill in cash and credit card handling and making simple mathematical computations.
- Ability to use workplace technology effectively including email, calendar, internet, databases, video conferencing, and other software.
- Ability to thrive working in an environment with constant public contact.
- Ability to work closely with a team to complete daily, weekly and monthly tasks
- Ability to creatively solve problems, negotiate and handle stressful situations in a positive manner.
- Ability to adapt to the ebb and flow of material intake and help out other assigned tasks at the library.
- Ability to demonstrate excellent interpersonal skills, positive attitude, cultural sensitivity with customers of all ages and backgrounds, coworkers and community.
- Ability to multitask and prioritize.
- Ability to demonstrate innovation and flexibility.
- Ability to pass a background check after the offer to hire has been made.
- Second language skills are a plus!
We know your time is valuable. Applicants who meet the following minimum requirements will be considered:
- A high school diploma or equivalent.
- One year of customer service experience that included working on a computer.
Other things to know:
- The schedule will be flexible based on the needs of the branch, which may include weekend shifts.
- This position could be reassigned temporarily or permanently to another branch based on system-wide staffing needs.
We anticipate this posting will close on March 25, 2022. Please submit an application at your earliest convenience in order to be considered.
Benefits & Additional Compensation Info
The City and County of Denver benefits package will be offered. Although the full pay range is provided, we anticipate offers will fall between $16.22 and $18.25 per hour.