Job Description
Pueblo City-County Library District is seeking a Manager of Experiential Learning! The Manager of Experiential Learning oversees the daily operations of the first floor of the Rawlings Library. This includes oversight of the Rawlings’ library meeting rooms, call center, rotating exhibits, technology instruction, the makerspace and materials handling services.
The Manager of Experiential Learning supports PCCLD’s mission and values through exceptional leadership and dedicated customer experience, ensures that operations are executed effectively and efficiently, encourages staff contributions and development, and promotes a supportive work atmosphere. The Manager of Experiential Learning will lead a team of library staff who are committed to creating a thriving library, building a positive customer experience, ensuring the library is a welcoming space for all and contributing to the overall success of the Pueblo City-County Library District.
This position reports to the Director of Rawlings Library and Customer Experience. This position routinely serves as Person in Charge (PIC) at the Rawlings library.
PRIMARY DUTIES AND RESPONSIBILITIES
· Directs daily operations for the first floor of the Rawlings library; provides direct public service; provides supervision and staff development.
· Directs the Rawlings first-floor library services including the routing of materials across the district, material returns and holds, meeting room availability, call center services, makerspace, patron technology training and support, and the first-floor exhibit space.
· Oversees the Rawlings library meeting rooms to include all meeting rooms in the Rawlings Library as well as a large event space with catering kitchen.
· Responsible for the maintaining, routinely revising and distributing Library District circulation policies and procedures.
· Oversees and handles patron account disputes.
· Explains library regulations and procedures, and resolves patron issues; may resolve escalated patron issues.
· Provides leadership, guidance, and training to library staff. Provides coaching and corrective action as necessary for employees at all levels.
· Interviews, selects, trains and develops new employees.
· Maintains confidentiality in customer and staff interactions.
· Oversees and provides excellent customer service and acts as a role model for library staff; presents a courteous, positive image of the library and maintains confidentiality in customer and staff interactions.
· Conducts quarterly check-in conversations or “walks around the block” with staff as well as a year-end performance conversation. Spends time with staff employees to ensure an appropriate level of performance and offers the ongoing opportunity for professional development.
· Promotes library services through programming, outreach and partnerships within the community; acts as a liaison to schools, local government agencies, non-profit organizations and businesses.
· Represents the Library at meetings and community events
· Responds to customer suggestions, comments and complaints in a timely, professional, and constructive manner.
· Ensures timely reconciliation of self-check machines on the first floor.
OTHER DUTIES AND RESPONSIBILITIES
· Prepares monthly activity reports.
· Stays up-to-date on all Rawlings Library activities.
· Participates in special projects as assigned, including new service initiatives, grants or programs.
· Serves on district-wide teams. May serve on local, state and national committees; takes an active role in library professional organizations.
· Attends regular department meetings and scheduled all-staff meetings.
· Performs other job-related duties as assigned.
Benefits & Additional Compensation Info
Benefits: PCCLD offers health insurance including a tele-health service, dental and vision insurance, HSA and FSA plans, employer-paid life insurance, and 401(k) and PERA retirement plans. Full-time employees also receive paid vacation, sick, and personal leave.
Additional Info & Requirements
Education and Experience:
- Requires a Master’s degree in Library Science from a college or university accredited by the American Library Association.
- Requires a minimum of three years of library experience; public library experience strongly preferred.
- Requires a minimum of two years of supervisory experience.
- One year of professional librarian experience is preferred.
- Bilingual in Spanish is a plus.
Skills and Abilities:
- Ability to exhibit leadership, sound judgment and professional demeanor in all situations; thinks and acts appropriately under pressure.
- Ability to supervise, plan, and coordinate the work of employees at various levels in the organization in order to accomplish library goals and objectives.
- Demonstrated experience with public library makerspaces and public library exhibit spaces is valuable.
- Excellent ability to analyze processes necessary to get things done; knows how to organize people and activities.
- Ability to separate and combine tasks to create efficient work flows.
- Ability to act as an ambassador of PCCLD by promoting its mission and vision to the public.
- Demonstrates thorough knowledge of library services, innovative trends and best practices.
- Demonstrates excellent verbal and written communication skills; maintains effective relationships within the department, with staff at all levels, community partners and the public at large.
- Maintains expert knowledge and use of computers, Microsoft Office products, Google Suite, information databases, and integrated library systems software. Learns new technology that is introduced in the industry and the organization, as needed.
- Familiar with a public library call center or enterprise phone system.
- Demonstrates excellent public speaking and presentation skills.
- Ability to work effectively as a team member, organize daily work and meet deadlines in a fast-paced, detail-rich environment.
Physical Requirements: Must be able to lift objects weighing up to 50 pounds and push /pull a fully loaded book cart weighing up to 200 pounds.
Other Requirements: Must be able to work a flexible schedule including days, evenings and weekends. Must submit to and successfully pass a criminal background investigation.
Salary Range: $54,558.40 - $81,848.00 annually
Equal Opportunity Employer
To apply please visit https://www.pueblolibrary.org/Employment
The Community
Pueblo is located in southeastern Colorado and is the most populous city of Pueblo County with roughly 150,000 people. One of the largest steel-producing cities in the U.S., Pueblo is sometimes referred to as the “Steel City”. The climate is enjoyable year round with outdoor activities available for every season. Located between rivers and mountains, Pueblo also offers visitors and residents scenic beauty in which to indulge.
Lake Pueblo and Other Water Recreation Lake Pueblo State Park, the most visited state park in Colorado, is an aquatic hot spot, with more than 60 miles of shoreline and 4,500 acres of surface water for boating and fishing.
Pueblo is a multicultural community at the confluence of the Arkansas River and Fountain Creek. Downtown's 1.5-mile Historic Arkansas Riverwalk Project serves as a centerpiece for the city's three-district Creative Corridor of galleries, cultural destinations and events. One such festival, the hugely popular Loaf ‘N Jug Chile & Frijoles Festival, celebrates Pueblo's famous green chiles. While there's definitely a sense of history here — Pueblo made Livability.com's Top 10 Cities for Historic Preservation list, the city enjoys contemporary recognition on both national and international levels as the home of Colorado State University-Pueblo (2014 NCAA Division II Football National Champions) and Professional Bull Riders, Inc.
HR Info
Apply on-line from our website: www.pueblolibrary.org/employment