Jackson County Library Services

Jackson County, Oregon

Application Deadline

Open Until Filled


$16.60 to $20.79 per Hour   Calculate


Medford, OR


Not Specified


Not Specified

Minimum Education

High School (or Equivalent)

Library Experience


Supervisory Experience

Not Specified

Type of Library


This job is more than 3 weeks old or the application deadline has passed.

Job Description

Jackson County Library Services




$16.60 TO $20.79 PER HOUR



With more than 200 days of sunshine each year, Jackson County, Oregon is located midway between Portland and San Francisco. The region boasts beautiful valleys and mountain lakes, wineries, wild rivers, easy access to the Redwoods and coast, and cultural entertainment to rival big cities.

Jackson County Library Services (JCLS) serves the 220,000 residents of Jackson County with 15 branch libraries. The mission of the Jackson County Library District is to connect everyone to information, ideas, and each other. We provide a wide range of children’s, teen, and adult physical and electronic resources and collections as well as outreach services, including booktalks for elementary and middle school students, services for homebound patrons, and outreach to childcare centers. Our ever-changing calendar of programs and events is diverse, including musical performances, lectures, art exhibits, classes, book groups, storytimes, and more.


The Library Associate position performs front-line customer service and a variety of moderately complex technical and paraprofessional duties in support of various sections or functions of the library, primarily at the Circulation or other service desk. Excellent customer service to library patrons is the core tenet of the Library Associate position.



• Provides customer service by welcoming and registering patrons, issuing library cards, checking in and out materials, and managing patron accounts.

• Processes all incoming and returned materials in all formats performing inspection, check in, holds/requests fulfillment, status update, branch transfers, or security measures as needed and necessary for expedient delivery of materials.

• Performs daily and/or monthly hold routines to gather, maintain, organize, update, and/or transfer materials for customer holds pickup.

• Accepts and processes fines, fees, or other payments.

• Assists patrons with locating materials using computers or explaining procedures (checking out, logging onto the Internet, making copies, etc.)

• May assist branch manager with library programming and outreach for all ages.

• May plan, prepare, and execute storytime programs.

• May assist and/or plan and implement programs for all ages, including for Spark Space.

• Provides information regarding programs, events, conference rooms, etc.

• Shelves library materials, as needed.

• Addresses or escalates patron conduct or safety issues to appropriate management.

• Participates in needed and/or assigned business-related activities and clerical responsibilities to ensure the library building is open and operational.

• Regular attendance.

• Performs other duties as assigned.


Customer service techniques to handle a variety of customer interactions.

• Effective oral and written communications.

• Promotional skills to provide customers with information about services, programs, and special events.

• Effective problem-solving skills.

• Interpersonal skills to promote teamwork.

• Knowledge of Microsoft Office Suite.

• Basic to intermediate knowledge of computers, related equipment, Internet and fundamental research, and commonly used office software to perform data entry and to create original documents, save, and open/review/edit existing documents.

• Knowledge of the educational, developmental, and interest levels of the different populations served.

• Knowledge of basic library services including ability to use alpha and/or numeric systems for accurate and fast-paced materials placement.

• Intermediate library circulation policies and procedures (and designated Administrative Rules).

• Library print and electronic resources including commonly used reference sources, library databases, and/or Internet.

• Library’s integrated library system.

• Ability to work both independently and in a team setting.

• Strong interpersonal skills.




High School Diploma or GED.



Two years of library experience.




Criminal background check required.



While performing the duties of this position, the employee is continuously required to communicate by talking and listening, use of fingers and hands, repetitive motion and sitting. Frequently required to stand, walk, reach, sit and feel. Occasionally bend, stoop, grasp and rarely to feel, kneel or crawl. The position requires mobility, including the ability to move materials weighing up to 5 pounds on a regular basis such as files, books, office equipment, etc., may infrequently require moving materials weighing up to 20 pounds.


Manual dexterity and coordination are required over [75%] of the work period while operating equipment such as computer keyboard and standard office equipment.


Travel to other district locations and/or to workshops/professional meetings/conferences.


This level has a work environment that is well protected, with virtually no hazards or obstacles. There is very little element of personal risk or hazard. Job conditions are stable, usually well managed, and very comfortable. Conditions may consist of the following:

• Reading for comprehension and direction (policies & procedures)

• Speaking to share and respond

• Presenting to a wide range of ages and audiences to inspire lifelong learning

• Considerable cognitive process to make effective decisions for non-routine work

• Various equipment includes computers with a keyboard and mouse, telephone, and other electronic devices to share documents, information and discussion

• Deadlines and changing priorities with multiple demands on time


This position is placed at range F on the JCLS salary schedule, and has a starting salary range of $16.60 to $17.64 per hour. The full salary range is $16.60 to $20.79 hour. Placement on the salary schedule is based upon education and experience.



JCLS offers a competitive benefits package including 401(a), medical, dental and vision coverage to employees and qualified dependents. In addition, JCLS provides vacation, sick leave and paid holidays.



After the preliminary screening, selected candidates will be invited for an initial interview. Videoconference interviews (in lieu of an in-person initial interview) will be offered. Candidates to be interviewed will be selected from applicants who most closely meet the minimum and desired qualifications. Meeting the minimum qualifications does not guarantee an interview.


JCLS reserves the right to re-advertise the position or to delay indefinitely filling of the position if it is deemed that applicants for the position do not constitute an adequate applicant pool or if funding is not available.



Employees must satisfy all of the pre-employment requirements prior to appointment that include, but are not limited to; verification of their legal right to work in the United States, and a background check.



Applicants requiring reasonable accommodation in completing the application or the interview process must notify the Human Resources Department in advance.



JCLS provides equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment, of any type, without regard to race, color, religion, age, sex, national origin, marital status, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.


The organization employs affirmative personnel measures to ensure the achievement of equal employment opportunities in all aspects of employment, and the work environment. These policies of nondiscrimination will prevail throughout every aspect of the employment relationship, including recruitment, selection, compensation, promotion, transfer, layoff, termination, training, and conflict resolution.



In order to be considered for this position, applicants must submit a JCLS Application, Cover Letter and Resume. The JCLS Application can be found at  These items must be turned in to the Human Resources Department no later than April 25, 2022 at MIDNIGHT PST.


Materials can be submitted by emailing to Only candidates with complete materials and who meet the minimum qualifications of the position will be considered.


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Posted Apr 14, 2022