Serve as the initial point of contact for students, faculty, and staff at the single service desk. Assist patrons at service points, computer stations, over the phone, through email, and elsewhere in the library. Provide customer service and access to available services and resources, such as library account creation, book and technology lending, interlibrary loans, course reserves, faculty document delivery, campus delivery, and print and online resources. Provide basic and timely research support to patrons, which involves intermediate-problem solving, independent decision-making, and advanced-problem referrals to librarians and other staff in the library. Answer phones, greet and direct visitors to appropriate areas or person. May act as a liaison through various communicating technologies.
Benefits & Additional Compensation Info
Additional Info & Requirements
Education and Experience Required:
- Associates Degree from an accredited institution
- One to two years of prior experience or an equivalent combination of education and experience in a library or education environment
- Public service orientation
- Excellent written/oral communication skills and effective interpersonal skills
- Demonstrated experience as a collaborator and positive team member
- Technology savvy as it relates to the library’s information technologies and integrated services, instructional technologies and media services, and technology resources throughout the HELIN consortium
- Superior service focus and attitude
- Ability and willingness to work collaboratively as a member of a team and to manage multiple and time-critical tasks
- Manage all aspects of the library’s course reserve program, which includes the Department of Western Civilization textbook collection, and serves as the bridge between faculty and reserves. Ensure access to library collections. May assist with the integration of new technology solutions into existing library systems, and provide tactical and operational support of library systems that support key library functions and services. Responsible for overdue materials and fee management processes and workflows, requiring consistent communication, courtesy, and flexibility to those with unique needs and extenuating circumstances. Serve as the primary contact for faculty document delivery requests and possess a basic understanding of library related copyright law and fair use guidelines.
- Coordinate the reporting and resolution of technical problems, especially relating to the library’s loanable technology and equipment, and communicate them to the Library Technology Specialist and Head of Technology and Access Services. Promote appropriate technology literacy skills amount library staff and patrons and collaborate with other departments on projects, as assigned. Assist library patrons in their needs concerning hardware, software, research, printing, processing, formatting, product creation, web/email communications, digitization, etc.
- Plan, prioritize, and assign work to student workers. Assist with training and evaluating student workers to ensure a high quality of work and report any issues relating to unsatisfactory conduct.
- Compose and produce correspondence and reports.
- Perform intermediate and advanced computer functions including oversight of library technologies, managing databases, creating, analyzing, integrating, and importing linked spreadsheets, creating mail/email, envelope and table merges, creating and editing captions, adding graphics, editing images, footnotes, endnotes, indices, tables of content, creating master documents, and reports using information from several sources.
Full job description, and to apply: https://careers.providence.edu/postings/6864
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