Boulder Public Library
NoBo Corner Library- North Boulder Branch
OVERALL JOB OBJECTIVE:
The Library Supervisor (Branch Services Manager) plays a dynamic role in the library system, overseeing branch operations, managing projects, providing professional expertise in localized community services and programming, and actively promotes library services through engagement with and outreach to the community within a collaborative work environment.
Under general supervision of the Public Services manager, the Library Supervisor (Branch Services Manager) will oversee both professional and paraprofessional staff to align their work with the library’s strategic plan and other workplan priorities. The manager works to coordinate branch services with the Main Library to ensure uniformity of service for library patrons. The Branch Services Manager is charged with modeling quality customer service behaviors which align with the library customer service model and city values. The manager will provide leadership and foster an environment which focuses on values-based service and actively pursues improvement in customer service delivery. Modeling expected behavior includes actively greeting customers, observing and responding to their needs and assisting in creating an environment of friendly and active engagement with library users, and to perform related duties as required.
DUTIES AND RESPONSIBILITIES:
1. Provides leadership and fosters a participatory culture that is open, positive, and supportive. Encourages employees to be accountable for their work and take ownership in their performance, development, and accomplishments.
2. Manages the Branch Librarian, all standard and temporary Branch Library Specialists and Library Materials Handlers to cover weekly operating hours. This includes the following:
· Interviews, hires, schedules, assigns, directs and evaluates the daily performance of Branch Library Specialists and Materials Handlers.
· Trains staff on the circulation module of the integrated library system, library circulation policies, circulation process and procedures, all aspects of customer service including reader’s advisory, reference, children’s services, scheduling of meeting rooms, ergonomic strategies to minimize repetitive motion problems, self check-out machines, patron computing, printing, copying, and room reservation system.
· Communicates library policy, issues and updates with staff; tracks and responds to staff issues.
· Supervises and trains volunteers and work/study students at the branch library.
· Trains and oversees staff assisting with collection management and materials selection.
3. Directly manages daily operations of the branch library which includes, but is not limited to the following:
· Maintains records of branch library utilization, compiles data, and prepares statistical reports for Library Strategy and Administration.
· Coordinates and consults on contracted maintenance, repair and remodeling work at the branch library.
· Oversees the safety and security of the building, coordinating with both the City’s Facilities Assets Management (FAM) and the security alarm contractor, to ensure safety for both patrons and staff.
· Coordinates and oversees circulation functions including courier delivery, processing of incoming and outgoing requested items, and late notices and bills.
· Routinely evaluates circulation and shelving workflow and processes, maintains and restructures work schedules as needed.
· Coordinates and oversees ordering and maintenance of supplies.
4. Creates a pleasant, customer-friendly atmosphere for patrons at the library through:
· Positive interaction with patrons, maintaining fair and equitable circulation policies, and training staff in customer service techniques
· Responding to and resolving customer issues that may include disputed fines, overdue, lost, or damaged items, problems with loan request, and/or library policy interpretation
· Directing the work of paraprofessional library staff in a manner conducive to high morale, collaborative participation, and full performance
· Keeping informed of new and innovative library and information services
· Oversees daily collection of fees. Coordinates with Library Business and Finance Manager to conduct periodic audits.
· Enforces library rules and administering suspension notices to library users violating the rules, as needed.
5. Coordinates with Arts and Culture, Community Engagement and Enrichment, and eServices divisions to develop, schedule, and present interdepartmental programs, like Summer of Discovery. Develops and oversees implementation of library programs, experiences, and displays with staff in branch as well as throughout the library system. Oversees and participates in outreach planning in support of library programs and services and community engagement.
6. Coordinates with the Collection Development committee, and the branch collection development team, to evaluate and develop the selection, organization, and maintenance of all library materials available at the branch library.
7. Attends and actively contributes to committees and teams to stay informed about changes and trends and to represent the interests and needs of the branch library.
· Performs related duties as required to meet the needs of the city
· Upholds and models City of Boulder Vision and Values
· Takes proper safety precautions to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment and follows all safety regulations policies and procedures. Reports all accidents and damage to city property.
· Responsible for knowing and complying with all city and departmental policies; participating in professional trainings and development; and adhering to attendance and workplace attire policies.
Generally, duties and responsibilities are listed from most to least critical or time consuming.
Benefits & Additional Compensation Info
At the City of Boulder, we provide competitive salaries and valuable benefits to our employees. Eligibility for benefits is determined by the employee’s position.
- Retirement: One of the region’s best defined-benefit plans through Colorado PERA, more information at copera.org. Optional retirement plans include 401(k) and 457 plans
- City of Boulder BPOA and IAFF employees, including Management/Non-Union command staff, are to participate in the Fire & Police Money Purchase Pension Plan & Trust Agreement of the City (“New Hire”)- Defined Contribution Retirement Plan
- Life and Accidental Death & Dismemberment Insurance: Up to 1.5 times annual salary, depending on the employee group
- Medical Insurance: Two medical options available through Cigna Healthcare
- Dental Insurance: Two dental options available through Delta Dental of Colorado
- Vision Insurance: Two vision options available through VSP
- Voluntary Supplemental Benefits:
- Accident, critical illness, and hospital indemnity
- Legal assistance
- Identity theft protection available through LegalShield
- Pet insurance available through PetsBest
- Additional life Insurance for yourself and dependents available through The Standard
- Employee Assistance Program: Confidential resources and secure tools to help employees or guide them through difficult times
- Leave Programs: Vacation leave, paid parental leave, sick leave, emergency leave and more
- Holidays: Nine full-day and two half-day paid holidays
- Well-Being Program: Recreation center passes, wellness education, training classes, wellness challenges, insurance premium discounts, and more!
- Other Benefits: Short-term and long-term disability, flexible spending plan choices, health savings accounts, free transportation passes and more!
- Discounts: Special savings on various purchasing or services such as childcare, fitness facilities, computers, phone plans, home and auto insurance, financial services and more!
- More information can be found here
Additional Info & Requirements
REQUIRED MINIMUM QUALIFICATIONS:
Master's Degree in Library Science from an accredited program and a minimum of two years supervisory experience, or equivalent combination of education and experience. A minimum of two years experience in a library setting. Ability to supervise all functions of branch library services. Demonstrated ability with library automated systems, coordinating processes, and staff. Excellent organizational and communication skills. Ability to work independently and perform multiple tasks under time pressures. Demonstrated skill in conflict resolution and problem solving. Willingness to work flexible schedule including some evenings and/or weekends. Valid Colorado driver’s license. Have and maintain acceptable background information, including criminal conviction history, motor vehicle record and credit history.
DESIRED QUALIFICATIONS – In addition to the required minimum qualifications:
Familiarity with Innovative Interfaces, Inc. Sierra integrated library system. Two or more years of library experience in a supervisory capacity. One or more years experience with assisting with the management of a branch library or department. A minimum of two years experience working in public service areas of a library. Experience hiring, scheduling, training staff, and conducting performance evaluations. Completion of supervisory training courses.
The City of Boulder requires all employees to be vaccinated for COVID-19.
The City of Boulder is a great place to live, work, grow and play.
With over 300 miles of dedicated bikeways and more than 150 miles of hiking trails, Boulder values active lifestyles and access to nature. Forty-six thousand acres of protected land provide open space for passive recreation, natural environments, and a green belt around the city. With world class restaurants and art and music venues, The City of Boulder values diverse culture.
Respect is one of our five City Values(including Customer Service, Collaboration, Integrity, and Innovation) and we are committed to equity, diversity, and inclusion. We celebrate and support our differences across all spectrums, including but not limited to ethnicity, gender, age, disability, and sexuality. Through our focus on Racial Equity, our employee benefits, and the many programs resources we offer our staff, we continually strive to weave respect for one another into the fabric of our organization.
Add your voice and talents to the City of Boulder and help us grow in service excellence for an inspired future.
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