Job Description
The Public Services Assistant provides core library service through clerical support of services offered by JCPL. The Public Services Assistant is responsible for work that involves clerical duties such as utilizing computer terminals, answering telephones, typing, performing data entry and filing. Position must comply with laws governing patron privacy and confidentiality under CRS24-90-119, and the Code of Ethics of the American Library Association, as well as ADA governing public access to space and technology.
- CORE LIBRARY SERVICES: Communicates with customers and staff over the phone or via email using high-level customer service skills. Provides information on library programs and activities. Maintains paper and electronic files. Participates in ongoing improvements and tests to the library's services, future modules, programs and procedures. Collects statistical information pertaining to core services.
- CUSTOMER SERVICE: Provides support for the public service functions of the library. Participates in performance of a wide variety of tasks to ensure the delivery of quality library services. Maintains records and tabulations, completes online forms, schedules resources and responds to internal emails and phone calls. Utilizes computerized data entry equipment and specialized or commercial programs to develop, enter, store and/or retrieve a variety of information, as requested or as otherwise necessary. Maintains a variety of computer and tangible files. Communicates policies to patrons as necessary.
- OPERATIONATIONAL ORGANIZATION: Schedules library resources and facilitates the movement of equipment throughout the library system. Creates and maintains a calendar for sharing and shipping of library equipment. Labels and tracks library equipment and resources. Provides information and performs simple research activities. Ensures adherence to established policies, procedures and standards. Builds and maintains current knowledge of the library profession by utilizing online sources. Attends conferences and training sessions. Attends workshops to acquire new skills, while refining and maintaining others. Stays current on new trends and technologies. Participates in staff and division meetings. May participate on committees and/or task forces. Participates in the responsibility for the general appearance and safety of the location and library as a whole. Keeps current on library policies and procedures. Monitors adherence to library policies and procedures.
Benefits & Additional Compensation Info
Our mission at Jefferson County includes providing exceptional service to the members of our community, and we believe that we can empower our employees to provide that service by providing excellent benefits, including: generous paid time off in addition to paid holidays, flexible schedules to encourage work/life balance, wellness opportunities to encourage maintaining a healthy lifestyle, tuition reimbursement programs, trainings for personal and professional growth, retirement savings plans with company match, and Medical/Vision/Dental plans customizable to your budget for individuals and families.
The Community
Jefferson County Public Library is committed to providing an inclusive workplace. We seek individuals with the same passion and commitment to providing equal access to information and opportunities for our community. We value diversity and strive to incorporate our values: innovation, accountability and excellence in all our work and interactions.
OUR PROMISE
Jefferson County Public Library will always be here to connect you to the people, ideas and inspiration for whatever's next in life. Define your destination, and we'll help you get there. So you can always be learning. Always be creating. And always be discovering something new.
MISSION
We help to build an educated and vibrant community by providing equal access to information and opportunities.
VISION
We will be the essential destination where all generations connect, discover, and create.
VALUES
We serve with care; everyone is welcome here. We meet you where you are, give you our full attention, and strive to exceed your expectations.
Our core values are Innovation, Accountability, and Excellence.