Colorado Mesa University
Grand Junction, CO
Primary supervisor for the operations of Checkout & Reserves on Friday afternoons, Saturdays, and other times as needed. Staffs the Checkout & Reserves (C & R) Desk and/or supervises students staffing the desk. Closes the library on Friday afternoons. Opens and closes the library on Saturdays and others times as needed. Oversees the Checkout & Reserves Desk, which entails assisting patrons with dedication to a high degree of customer service, facilitating room reservations, supervising student workers, troubleshooting software and/or equipment problems, and managing the facility. Answers or refers inquiries, both in person and over the telephone, as appropriate. Watches out for patron safety by identifying emergency situations. Notifies authorities and patrons and/or clears the building as necessary.
Shares responsibility with other ILL staff for monitoring and processing requests in a timely manner. Monitors our interlibrary loan management system (ILLiad) in the afternoons, Tuesday through Friday, to keep borrowing and lending requests flowing through the ILL process. Monitoring this service may include printing paging slips, scanning articles and chapters, facilitating the electronic delivery of scans, and processing RapidILL electronic requests. Interprets, applies, and communicates ILL policies and procedures to CMU patrons and assists C & R student employees with Hold Shelf and other ILL request-related questions in order to provide high-level, accurate customer service.
As needed, checks for and prints pull slips for requested items, makes an afternoon trip to our storage facility to retrieve any item(s) requested from that location, and helps to prepare for courier pickups. Assists the ILL Technician with ILL services and management system with troubleshooting needs. Search for unfound RAPID article requests and cancels them as necessary.
Evaluates and processes borrowing and lending requests in RapidILL to facilitate ILL services within Marmot, Prospector, and OCLC networks, which includes:
- printing paging slips, retrieving materials, processing requests in Sierra (our ILS), preparing outgoing materials for courier and USPS, and overseeing any student workers assisting in these processes
- bibliographic verification and database searching
- Assists student employees’ workflow in ILL lending processes, including ensuring proper check-in and check-out of ILL materials
- Prints pull slips for materials retrieval on Sunday.
Same as Saturdays, including printing pull slips and monitoring borrowing and lending requests in ILL management system. Additionally, in the absence of the ILL Technician, the ILL Assistant performs these additional tasks:
- Processes faculty, student, and staff ILL requests in a timely manner
- Interprets and communicates ILL policies to patrons and lending libraries
- Monitors the ILL email account
- Processes returns of borrowed materials
- Responds to conditional requests
- Resubmits cancelled requests
- Verifies citations
- Prepares materials for outgoing USPS and courier
- Processes incoming USPS and courier deliveries
Supervises Checkout & Reserves student workers including participating in interviewing, training, scheduling, tracking performance, and assigning tasks and other related duties. Supervises student workers duties regarding (re)shelving, check-ins and check-outs, locating and handling Reserves and Hold Shelf items, and assists student workers involved in interlibrary loan and research help roles as needed. Trains, assigns work, and supervises student workers in C & R workflows and processes, including the Hold Shelf. Uses knowledge of interlibrary loan processes to assist student workers in locating, lending, and checking-in ILL items.
Provides research guidance to library patrons both face-to-face and virtually, through regular weekly shifts at the Research Help Desk:
- Conducts a professional reference interview with the patron to understand the information needs and help patron clarify request
- Instructs patrons on locating books, periodicals, and government documents on the on-line catalog and in various databases
- Explains the arrangement of Library locations and collections
- Assists patrons in finding information either in the Library, in databases, or through interlibrary loan options
Assist library and archives patrons with simple reference questions, use of microfilm readers, finding aids, and databases. Assist Special Collections & Archives Librarian on routine tasks and special projects appropriate for their role, which may include:
- Inventory book collection and correct errors in the catalog;
- Organize, rehouse, and describe small archival collections with guidance from professional archivist;
- Compile biographical and historical information for collection guides;
- Scan stable archival material according to best practices and provided specifications;
- Create simple metadata for scanned archival material following documentation;
- Supervise the reading room and answer simple research questions; and
- Review student worker inventories for typos, misspellings, and other errors.
Promotes and describes Library services to new and prospective students at orientation and recruitment events, and through other outreach opportunities. Works with Head of Access Services & Outreach and the Library Director to determine and plan for appropriate engagement opportunities and materials to bring to different events, including flyers and other informational tools and giveaway items.
> Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Minimum Qualifications: Two years of library experience in any setting (academic, public, special e.g. law, medical, corporate), which needs to include six months working with Integrated Library Systems (Sierra, Millennium, etc.). Part-time work will be prorated. Appropriate, formal education can be substituted for experience on a year-for-year basis. (Appropriate, formal education could include coursework in topics related to the area of employment such as library science, archives/museum studies, research methods, and public history.)
Preferred Qualifications: Bachelor’s degree in any field. Familiarity with resource-sharing systems and processes. Supervising or mentoring young adults in a library setting.
Conditions of Employment: In accordance with Colorado Mesa University policy, must successfully complete a criminal background check.
Must be able to exert up to or in excess of 20 pounds of force occasionally, 10 pounds frequently. This position may require; standing, climbing, stooping, balancing, kneeling, crouching, crawling, reaching, handling, fingering, feeling, talking, hearing, near acuity, far acuity, depth perception, and color vision.
Benefits & Additional Compensation Info
The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits
Tomlinson Library is a welcoming, comfortable environment, providing open study rooms and ones that can be reserved, a 24-hour study space, computers, printing & scanning, IT support, convenient dining and café options, outdoor seating with a fire pit, and much more.
The Library supports CMU's mission of exceptional teaching and academic excellence by providing professional librarians, diverse and comprehensive collections, information literacy instruction and assessment, and a variety of services offered by all of our Departments.
The library collection includes over 262,000 books, e-books, and audio-visual materials as well as over 120 databases of academic journal literature. Students, faculty and staff can borrow materials from CMU as well as other Colorado and regional libraries, including several large academic research libraries, with delivery to our Main and Montrose campuses, Western Colorado Community College Bishop campus, and to Distance Education students via many Colorado public libraries.