Job Description
JOB SUMMARY
The primary responsibility of the person in this position is to assist the Information Technology Services Manager in troubleshooting, maintaining, and repairing all software and networked and stand-alone hardware including but not limited to workstations, monitors, printers, scanners, wireless access points, fax, modem and telephone equipment. This individual conducts an inventory of all hardware, maintains workstations and servers and documents these activities. The IT Lead Technician also provides technical assistance to all users of hardware and software in the Laramie County Library System. The person in this position works in a team environment and must interact and maintain courteous and effective relations with library staff, patrons, vendors and consultants.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Maintains patron confidentiality in compliance with Wyoming state law.
2. Provides exceptional public service to all patrons served.
3. Responsible for all duties of the Lead Technician I position.
4. Advise and consult with library staff to maximize effective use of technology; provide regular and on-demand training; seek to make library staff independent and proficient users of technology.
5. Provides leadership for the Lead Technician I positions in areas of knowledge, troubleshooting options and professionalism while keeping Information Technology Services Manager informed of issues, training needs and IT staff needs.
6. Assists Information Technology Services Manager in creating and updating Technology Plan.
7. Ensures IT procedures are created and are accurate.
8. Seeks out and identifies projects that will improve the LCLS network. Presents projects to Information Technology Services Manager for discussion, input and approval.
9. Is cognizant of issues delaying completion of projects by all Lead Technicians and brings concerns and suggestions to Information Technology Services Manager in a timely manner.
10. Sets an example of professionalism, excellent work ethic and teamwork for Lead Technician I employees.
11. If assigned, acts as team leader in the Information Technology Services Manager’s absence.
12. Manages volunteers for the IT area. 13. Performs other related and necessary duties as assigned.
Benefits & Additional Compensation Info
BENEFITS
Employees pay into Social Security. LCLS pays 100% for participation in the Wyoming Retirement System. The rate is currently 18.62% of gross earnings annually. LCLS also pays 100% of the premium for $25,000 term life insurance policy for the employee. This position carries holiday pay, vacation leave and sick leave. Vacation leave is accrued based on the number of hours worked, so is not a lump sum, but is earned over time. Employees are eligible to use vacation leave after six months of employment (prior commitments negotiable). For the first two years, employees earn up to two weeks of vacation leave per year. The number of weeks of vacation leave increase with years of service. There are thirteen paid holidays annually plus one Personal Day that is in addition to vacation. Medical insurance and a separate dental plan are available at the employee’s option. LCLS pays 85% of the cost for the medical and dental insurance premiums and the employee pays the remaining 15%. A deferred compensation plan, prepaid legal services agreement, vision coverage, and other supplemental insurance options are also available at the employee’s expense. Employees may join the YMCA without an initiation fee. Employees may join the Cheyenne-Laramie County Employees Federal Credit Union.
Additional Info & Requirements
MINIMUM REQUIREMENTS
An Associate degree from an accredited college and
3 years of relevant experience and
CompTIA Network+, Security+, and Server+ or The equivalent combination of education, experience and certification
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Must have a current driver’s license valid in the State of Wyoming or the ability to obtain one within six months of date of hire
Proficiency with a variety of hardware both old and new and software programs related to library operations including word processing, spreadsheets, databases, scheduling and calendaring, communications, internet and WYLD
Expert knowledge of Microsoft operating systems
Expert knowledge of Microsoft Exchange
Expert knowledge of Cisco Meraki networking equipment
Expert knowledge of VMWare and server virtualization
Knowledge of VOIP phone systems
Knowledge of Microsoft SQL database
Expert knowledge of infrastructure devices
Ability to work quickly with limited supervision, with an aptitude for detailed work and proficiency in prioritizing tasks. Priorities are defined by manager.
Ability to train all levels of users
Great customer service skills
PREFERRED CERTIFICATIONS
VMware certified professional
Certified as CompTIA A+