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Library Technical Services Manager

City of Aurora, Library & Cultural Services

Aurora, CO

Application Deadline

Apply By Jun 6th, 2022


$74,043.00 to $115,693.00 per Year   Calculate


Aurora, CO




Not Required

Minimum Education

Bachelor's Degree

Library Experience


Supervisory Experience


Type of Library


This job is more than 3 weeks old or the application deadline has passed.

Job Description

Summary of Job Duties

Salary to be commensurate with experience.

The hiring range for this position is $74,043 to $92,554 Annually

The salary range for this position is $74,043, to $115,693 Annually  

This posting is set to close on June 6th at 11pm.

City of Aurora, Colorado
It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of:  Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.

 Why Work for Aurora?

  • Make a difference in the lives of real people every day
  • Diverse community
  • Competitive total compensation package
  • Well-Funded General Employees Retirement Plan
  • Light rail station minutes away
  • On-site fitness center and overall employee well-being programs
  • Internal educational programs to assist with career advancement
  • Access to innovation work spaces

The Library Technical Services Manager coordinates the training, maintenance and upgrade of Integrated Library System (ILS) and supervises the technical services staff to include IT, library Internet, technology (including copy machines and technology collections), cataloging, Interlibrary Loan, etc.

The Library and Cultural Services Departments vision is to empower an environment of lifelong learning and cultural enrichment by stimulating learning and literacy, inspiring creativity, and integrating arts, culture and history into the lives of Aurorans.  We have two divisions within the department: Library and Cultural Services, both offering a variety of free programs and services to the community.

 Library Services

  • 7 locations
  • Books, CDs, DVDs, magazines
  • Database and language learning programs
  • Public computers
  • Study space
  • Retirement centers and community events and programs or activities for all ages

Cultural Services

  • Aurora History Museum
  • Aurora Fox Theater
  • Bicentennial Arts Center
  • Art in Public Places collection (over 240 commissioned pieces around the city)


  • Runs, manages and monitors the Integrated Library System (ILS) software for critical Library business and services, currently Sierra by Innovative Interfaces, Inc. (III).
  • Acts as primary liaison to the City’s I.T. Dept., makes and advises policy decisions as appropriate for Library functions, enables approved enhancements to customer services, and acts as liaison to related Colorado library groups which currently include Prospector, Mobius, Interlibrary Loan, etc.
  • Provide effective direction to assigned staff to assure library services for the system and its customers are high quality, accessible, inclusive, and equitable.
  • Participate in the development of annual operating and capital budgets; monitor departmental expenditures to maintain fiscal integrity.
  • Oversee the management of contracts with consultants, vendors, and grants related to collections, systems and technology.
  • Supervises technical services team and trains new technical services staff.
  • Works with technical services team to solve problems from staff on ILS related issues.
  • Maintains a high level of technical proficiency concerning all aspects of the ILS.
  • Supervises the Library’s acquisitions staff that conduct collection development activities.
  • Supervises Cataloging activities, Interlibrary Loan services, coordinating intrastate delivery of materials per deadlines and agreements as required to ensure continued collaboration and sharing with other library systems.
  • Supervise/coordinate the assessment and purchase of media (CDs, DVDs, audio books, digital books), ensuring quality, adherence to contracts, and connectivity as related to the online and digital book files.
  • Supervise/coordinate the assessment and order of reference databases, working with State agreement.
  • Participate in Library Division management decisions as related to use ILS, technical changes that impact the provision of customer service, in particular.
  • Reporting on collection usage (system-wide and by branch) and making recommendations using collection development/management software to meet annual circulation benchmarks.
  • Provide direct customer service as needed to customers to aid with technical issues beyond the knowledge of regular public library staff.
  • Performs other duties as assigned.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.


An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.


  • Bachelor degree in Computer Science or related field.  Demonstrated experience may be considered.
  • Masters degree in Library Sciences or Information Systems strongly preferred.


  • 5 years progressively responsible related library experience including at least 3 years working with a library ILS, Innovative Interfaces/Sierra preferred but not required, and 1 year of supervisory and/or lead work experience.


  • Routine software and business applications, including but not limited to, word processing, spreadsheets, presentation software, and databases
  • Integrated library systems software and web applications library operations and functions.
  • Knowledge of how computers and technology are used in libraries and how they can best serve staff and the public.


  • Strong interpersonal, analytical, and oral and written communication skills
  • Advanced skill in the use of personal computer including spreadsheets, database management and word-processing.
  • Advanced use of library computer system.


  • Ability to establish and maintain effective working relationships with other employees, customers and other city departments; assign and supervise the work of others
  • Handle situations with tact and diplomacy;
  • Communicate effectively both orally and in writing; establish and fulfill goals and objectives; proactively research, analyze, present recommendations and when appropriate, implement complex computer system changes and upgrades that may be initiated by a variety of sources including staff, management and vendors.
  • Use general office equipment.
  • Perform mathematical calculations, is adept at MS Excel or other spreadsheet software.
  • Work shifts primarily Monday – Friday between 8:00 – 5:00, some evening and weekend shifts as needed.

Licenses and Certifications:

  • None


Essential Personnel

  • When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel.

Physical Demands

  • Primarily light to moderate work requiring ability to lift a maximum of 30 pounds with or without assistance
  • Frequent lifting, carrying, walking and standing
  • May require frequent pulling, pushing, bending and stooping
  • Frequent hand/eye coordination for operation of office equipment
  • Vision for reading and interpreting reports and data analysis and preparation
  • Frequent speech communication, hearing and listening to maintain communication with employees and citizens
  • Hand/eye coordination for operation of a computer system, carts, and moveable shelving.

Work Environment

  • Works in a clean, comfortable environment

Equipment Used

  • Standard business and professional tools and equipment
  • This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment

For Veterans preference:  Please show all of your employment history, including military service and related documentation (DD214) on the application.
The City of Aurora is an equal opportunity employer.  We are required by state and federal agencies to keep certain statistical records on applicants.  It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
If you need assistance in completing this application, please feel free to contact our office at:  303-739-7225 or visit us at 15151 E Alameda Pkwy., Suite 3500, Aurora, CO 80012.

Despite the changes in Colorado law, the City of Aurora maintains a drug free workplace.  A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.

Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check and drug screening. Employment references will be conducted on finalists for City of Aurora vacancies

Posted May 31, 2022