Evanston Public Library
Schedule:Part-Time - 21 Hours per week
Sunday: 12:00 pm - 6:00 pm
Monday: 1:00 pm - 6:00 pm
Tuesday: 1:00 pm - 6:00 pm
Thursday:1:00 pm - 6:00 pm
Salary: $22.743 - $28.897/hourly*
*Starting salary is dependent upon qualifications, but in most cases is no higher than the midpoint for the range.
NATURE OF WORK:
Part of Innovation and Digital Learning team. This position is responsible for planning, running and evaluating innovative technology programming for adults and all types of exciting programs (virtual and in person) for teens (grades 6-12). Innovation and Digital Learning assistants will work at the technology desk and in the Teen Loft. While working at the technology desk IDL assistants will help patrons with their technology needs and troubleshooting issues that may arise. In the Teen Loft, staff will manage the space, and provide reader’s advisory assistance to teen readers. Ideal candidates will be experienced with technology and troubleshooting and have other skills that can be shared through program development. Candidates should reflect the diversity of our community and be committed to exploring the frontiers of what equitable access to resources means to Evanston.
ESSENTIAL FUNCTIONS (Specific assignment will include some or all of the following):
- Plans, presents, and evaluates (in person or virtually) innovative hands-on programming for young adults, parents, caregivers and educators. Programming can relate to or include science, technology, engineering, the arts or math and other activities that will appeal to teens.
- Plans, presents and evaluates (in person or virtually) innovative technology programming for adults to help build their digital skills and knowledge.
- Assists library users, primarily teens, with the use of library materials, services, equipment and facilities, including help in accessing online resources and downloading library media.
- May assist with school and community outreach in the community.
- Completes training as assigned, including but not limited to racial equity training, implicit bias, trauma-informed care, serving homeless populations, and applies the concepts.
- Interviews patrons carefully to determine what information is required and provides clear, accurate and timely answers to all patron inquiries.
- Conducts informational searches using reference books, periodicals, and electronic resources.
- Utilizes Zoom and Google Meet and other online tools to present programming and content to teens
- May assist with creating biweekly teen newsletter
- Maintains current knowledge of the Library’s teen collection and electronic resources, keeping abreast of industry trends and innovations. Reads, listens to, and views a wide variety of teen literature and media.
- Develops and maintains recommended resource guides to books, movies, music and on-line resources for teens.
- Assists patrons at the technology desk with public equipment including, but not limited to: public computers, printers, wireless network, scanners, photocopiers, and fax machine
- Assists patrons with public computer software, including, but not limited to: browsing the Internet, sending and receiving email, filling out online forms, and creating, editing, saving and retrieving documents.
- Troubleshoots issues with equipment and software.
- Assists patrons with the library’s public computer reservation system.
- Assists patrons with meeting room reservations.
- Handles incoming technology/periodicals desk phone calls with a high level of customer service.
- Provides exceptional customer service both in-person and by phone.
- Assists patrons in using current periodicals and shelves current and past periodical issues.
- May work across departments to assist with and develop programming
- Performs other duties as required or assigned.
MINIMUM REQUIREMENTS OF WORK:
- Must possess a high school diploma or GED
- Must possess one year of experience working in a public service position
- Must be willing and able to travel to different community locations and provide their own means of transportation.
Knowledge, skills, and abilities in the following areas:
- Considerable knowledge of young adult literature and authors, graphic novels, films, music, and games.
- Fluency with social media applications, personal technologies currently in use among teens.
- Experience and interest in any of the following areas: theater, music and video creation and editing, graphic design, computer animation, STEM (science, technology, engineering and math) related activities (robotics, computer programming 3-D printing etc.).
- Experience with public speaking and creative writing desired.
- Knowledge and ability on how to use Zoom or Google Meets to facilitate programming and meetings
- Ability to establish and maintain effective working relationships with a diverse group of customers and staff throughout the Library, as well as outside the organization.
- Proficiency and fluency in Spanish is highly desired.
- Fluency with current and trending technologies and the ability to learn and adapt quickly to changing technologies, equipment and procedures.
- Ability to clearly explain and demonstrate computer procedures to inexperienced users.
- Ability to exercise independent judgment.
- Proficiency with Internet browsers and search engines, word processing software, email, and Windows operating systems.
- Ability to project a helpful and approachable demeanor, and to remain patient, calm and focused in a busy and occasionally stressful work environment.
- Ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions to interpret an extensive variety of technical instructions in mathematical or diagrammatic form, while dealing with several abstract and concrete variables.
- Ability to add, subtract, multiply and divide all units of measure to perform the four operations with like or common decimal fractions; to compute ratio rate, and percent and measures; to perform arithmetic operations involving all American monetary units.
- Ability to multi-task many variable duties, requests and responsibilities.
- Ability to read, understand and interpret manuals, policies and procedures, rules, regulations, journals, newspapers, memos, letters, reports and legal documents.
- Ability to prepare business letters, expositions, summaries, and reports, using prescribed format and conforming to all rules of punctuation, grammar, dictation, and style.
PHYSICAL REQUIREMENTS OF WORK:
The ability to work in a primarily sedentary position, with the ability to occasionally use force to exert up to 20 pounds. The ability to lift, carry or otherwise move objects, books, materials, etc. using up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
The employee is subject to inside environmental conditions: protection from weather conditions, but not necessarily from indoor temperature changes.
There are no environmental hazards associated with this classification.
Under the supervision of the Librarian III, head of Innovation and Digital Learning. The individual has contact with other library agencies and staff at all levels, and uses the necessary resources to meet and achieve goals and/or objectives. Work is assigned through specific projects and customer/clientele request. The employee is responsible for prioritizing work tasks, and for identifying and utilizing the appropriate resources to resolve a problem or situation. Work performance is reviewed through observation, completion of projects, status reports, conferences and meetings. Guidance is provided through the City Code, departmental policies, City operating practices and procedures, and other resources as applicable to specific projects assigned. Work is evaluated at least annually, with respect to customer service, problem-solving ability and performance in accordance with this classification standard.
The employee has regular and frequent contact with the general public.
SELECTION METHOD TYPE OF ELIGIBILITY LIST
LIFE OF ELIGIBILITY LIST
Structured Oral Interview Category Group
To apply for this position, please apply online at
on or before the closing date.
Chosen candidates will be required to provide proof of licenses, certifications, and education required for this position. Candidates will also be subject to qualifying pre-employment processes, including medical examination, drug/alcohol screen, employment verification, and criminal background check.
The City of Evanston is an equal opportunity employer and ensures against discrimination in employment on the basis of a person’s race, color, sex, age, religion, disability, national origin, ancestry, sexual orientation, marital status, parental status, military discharge status, source of income, housing status, or gender identity. The City of Evanston is also committed to accessibility for persons with disabilities. Any person needing mobility or communications access assistance should contact Human Resources at 847-448-8204 (voice) or 847-448-8052 (TTY).
External Job Ad
Human Resources Division, 2100 Ridge Ave, Evanston, IL 60201