Job Description
The Technical Services Supervisor maintains the Library’s circulation system, printing and computer booking system, online catalog, website, and other technology for the Library and Bookmobile. This incumbent supervises employees including the Technical Services and Library Assistants and reports to the IT/Technical Services Manager.
Supervision:
Perform all supervisory duties including day-to-day supervision of Technical Services and Library Assistants. Interview applicants, schedule, train, assign tasks, and assess performance. Establish, communicate, and uphold all policies and procedures. Assist with implementation of projects, and reporting. May assist with strategic planning. Supervises IT Assistants in the absence of the IT/Technical Services Manager.
Customer Experience:
Ensure Technical Services and Library Assistants carry out all job duties and provide excellent customer service to all who use the Library whether in person, online or by phone. Attend to the user experience by providing technical support to all patrons of the Library.
Technical Support:
Liaison to Acquisitions vendors.
Provides effective direction to assigned staff to assure library services for the ILS system and its customers are high quality, accessible, inclusive, and equitable.
Oversees EDI ordering of materials and is responsible for the fiscal close of EDI orders.
Maintains a high level of technical proficiency concerning all aspects of the ILS.
Works with the technical services team to solve problems from staff on ILS related issues.
Manages and monitors the Integrated Library System (ILS) software for critical Library business and services, currently Polaris by Innovative Interfaces, Inc. (III).
Assists with and oversees cataloging, processing of materials, interlibrary loan and equipment troubleshooting. Helps manage the local database, including the development and maintenance of local authority files and holding deletions.
Other duties as assigned.
Additional Info & Requirements
Requires a Bachelor’s Degree and 3 years of experience with essential job functions. Coursework and experience may be substituted for a degree.
Knowledge, Skills and Abilities:
Proficient oral and written communication and social skills
Excellent organizational skills with a high degree of attention to detail
Thorough knowledge of and well versed in troubleshooting computers, photocopiers, network connections, etc.
Maintains current knowledge of library trends, materials, practices, techniques and technology; exhibits a willingness to learn other applications as needed
The Community
The Clearview Library District serves Windsor, Severance and West Greeley communities.
HR Info
Send cover letter and resume to beth@clearviewlibrary.org. Applicants must pass a background check.