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Senior Library Associate

Pikes Peak Library District

685 N Murray Blvd, Colorado Springs

Application Deadline

Apply By Jul 14th, 2022


$17.85 per Hour   Calculate


Colorado Springs, CO




Not Required

Minimum Education

High School (or Equivalent)

Library Experience


Supervisory Experience

Not Required

Type of Library


This job is more than 3 weeks old or the application deadline has passed.

Job Description

Position Summary: Supports all daily operations at the Ruth Holley Library. Provides direct customer-focused public service on our service desks, including in our Computer Lab. Will provide reference and account support via phone and chat. Provides one-on-one support to patrons on computer use, mobile device use, and advanced information seeking. Supports Young Adult Services activities and programs for patrons between the ages of 12 – 24 years old. Selects and implements programs for Young Adults. Supports circulation functions including materials processing. Engages community at outreach and offsite events.

Essential Functions

Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

  • Provides excellent customer service and maintains a courteous, positive image of the Library; maintains confidentiality in all customer and staff interactions.
  • Provides increasingly complex direct public services to customers as they visit the library, call on the telephone, or communicate in a virtual environment. Works combined circulation/service desks.
  • Provides higher level technology support to customers, including providing individualized assistance that requires expert knowledge of equipment and software.  
  • Performs more advanced reference assistance and readers’ advisory services; completes purchase or Interlibrary Loan requests.
  • Proficient in the use of library meeting room software for reservations and event creation.
  • Engages in community outreach and programming and/or book talks with schools, businesses, or other community groups to expand visibility and partnerships with the library and community in conjunction with Pikes Peak Library District’s Communications and Marketing initiatives.    
  • Provides oversight to districtwide events and services (Mountain of Authors, History Symposium, Paws to Read, etc.) with Librarian/Managerial direction.   
  • Plans, creates and delivers local programs, creates program materials and handouts, trains program volunteers, and promotes programs through community or Lobby Stop contacts.
  • Creates and maintains social media platforms to showcase events, programs and services in conjunction with Pikes Peak Library District’s Communications Department. 
  • Has in-depth knowledge of specialized areas of the collection and assists in maintaining that collection in the Library or mobile library; trains and assists other Library staff in the use or maintenance of that collection and specific patron needs; may index special collections materials; may recommend material purchase to Collection Management.
  • Provides guidance and training to other staff or volunteers and takes a lead role in volunteer selection and placement, as assigned by supervisor.     
  • Acts as person-in-charge as assigned; assumes responsibility for safe and effective daily operation of the library in the absence of a supervisor; ensures that security and safety reports are completed accurately and submitted as required. May be required to make field decisions regarding Mobile Library Services operations.
  • Acts as a resource provider for specific service areas, including targeted age groups, Lobby Stops with Mobile Library Services, technology programming and support, makerspaces/creative commons equipment and activities, special collections, or the Educational Resource Center. 

Additional Duties and Responsibilities

Duties are considered non-essential and include the following:

  • Performs other support activities such as troubleshooting computer and office equipment, compiling data, and monitoring/ordering office or program supplies.
  • May create desk schedules in coordination with the Library Manager.
  • Provides support for specialized projects, services, programs and activities related to divisional strategic goals and objectives.
  • Keeps informed about Library and department information.
  • Attends regular department meetings and scheduled All-staff meetings.
  • Performs other job-related duties as assigned.

Required Knowledge, Skills, and Abilities

The employee is expected to perform or possess the following:

  • Knowledge of the Pikes Peak Library District’s policies and procedures and ability to follow them.
  • Ability to act as an ambassador of Pikes Peak Library District by promoting its mission and vision to the public.
  • Demonstrates ability to exhibit sound judgment and demeanor in public interactions; thinks and acts appropriately under pressure.
  • Demonstrates knowledge of current library services and trends.
  • Ability to work independently and effectively organize daily work under general supervision.
  • Knowledge of more complex computer technology and applications and ability to effectively train others.
  • Ability to work as part of a team, demonstrating an excellent customer service attitude and meet deadlines in a fast-paced, detail-rich environment.
  • Demonstrates flexibility to actively support change in order to meet strategic goals and objectives.
  • Demonstrates excellent verbal and written communication skills; maintains effective relationships with customers, coworkers, and with staff at all levels.
  • Demonstrates ability to effectively use applications software, including Microsoft Word, Excel, Access, and Outlook, along with standard office equipment.
  • Demonstrates ability to exhibit sound judgment and demeanor in public interactions; thinks and acts appropriately under pressure.

Education and Experience:

1.    Requires 4 years applicable work experience or a Bachelors Degree; Bachelor’s Degree preferred.

2.    Requires a minimum of two years of library experience or other customer service experience (library experience preferred).

3.    Requires experience with computer equipment and software applications. 

4.    Requires ability to successfully complete Master Drive Training for Mobile Library Services.

5.      Requires ability to obtain Department of Transportation Medical Certification for Mobile Library Services.

6.    Bilingual ability is a plus in serving a diverse community.

Physical and Environmental Conditions:

Work is primarily conducted in an office setting that provides comfortable lighting, temperature and air conditions. Position requires the ability to sit and use a computer or standard office equipment for extended periods.  Position requires the ability to stand for extended periods of time.  Position requires the ability to occasionally reach, bend, climb, twist and squat. Position requires the ability to lift up to 35 pounds.  Ability to push a loaded book truck required.

Work environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices or meeting rooms, e.g. use of safe work place practices with office equipment, and/or avoidance of trips and falls and observance of fire regulations.


(40 hours per week, non-exempt)

Position # 170940003

DATE POSTED:                  July 01, 2022

LOCATION:                          685 N Murray Blvd., Colorado Springs, CO 80915

STARTING WAGE:             $17.85 per hour + full benefits (for benefits information, please see:  http://ppld.org/jobs/benefits)

POSITION HOURS:            40 hours per week with the following schedule:                                      

                                                Monday                     : off

                                                Tuesday                    : 11 a.m. – 8 p.m.

                                                Wednesday              : 9 a.m. – 6 p.m.

                                                Thursday                  : 9 a.m. – 6 p.m.

                                                Friday                        : 9 a.m. – 6 p.m.

                                                Saturday                   : 9 a.m. – 6 p.m.

                                                Sunday rotation      : As needed

Note:  Regular schedule may be subject to minor changes due to required meetings, training events, etc. Also, management may require modifications to a position’s schedule, days, times and locations at any time as the needs of the Library District change. 


1.     Complete a PPLD online application located at ppld.org/Jobs at the Application Tab

2.     Attachments should be submitted online in the following file types: .doc, .docx, .xls, .xlsx, .pdf, .htm

3.     Requires resume and cover letter.  Applications will not be considered without a resume and cover letter.

4.     If you require an accommodation to complete your job application, please contact the Human Resources Office at (719) 531 - 6333, ext. 6380 or send an email to sgollapalli@ppld.org

CLOSING DATE: Preference for application materials received by July 14, 2022 at 9:59 p.m. MDT


All selected candidates…

§  are required to complete a Department of Homeland Security I-9 Form at the time of hire and must be able to provide acceptable documentation in order to verify his/her legal right to be employed in the U.S. (pursuant to

the Immigration Reform and Control Act of 1986). Pikes Peak Library District participates in E-Verify.

§  are subject to a full reference and background investigation including verification of identification (including verification of Social Security number using USCIS E-Verify), education, former employment, and criminal history.

§  may be uniformly tested for job-related skills and required physical abilities.

§  may be required to undergo a physical examination after a job offer is extended in order to ensure that the job’s physical requirements are met.

§  must understand and comply with PPLD’s drug-free workplace policy.

§  understand and agree that they have been hired at the will of the employer and that employment may be terminated at any time, with or without reason, and with or without notice.


As an Equal Opportunity Employer, Pikes Peak Library District does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation including gender expression, military status, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors. The library reserves the right to hire more than one person per advertised vacancy.

Benefits & Additional Compensation Info


Posted Jul 1, 2022