LibraryJobline

Job Description

Schedule:

Tuesday 10-5 (7 hrs)

Thursday 10-5 (7 hrs)

Saturday 1-6 (5bhrs)

Sunday 12-6 (6 hrs)

NATURE OF WORK:

Using excellent customer service skills, assist patrons at the circulation desk by answering questions, providing directions, checking in and out library materials as well as processing registration, fines and fees.

ESSENTIAL FUNCTIONS (Specific assignment will include some or all of the following):

·         Assist patrons at the circulation desk by using the computer system to check in/out and renew library materials and resolve problems.

·         Accept fines and fees from patrons using a cash register and credit card machine.

·         Handle incoming circulation desk phone calls with a high level of customer service.

·         Provide exceptional customer service on a daily basis.

·         Provide library assistance in the area of filing and shelving on an as needed basis.

·         Assist patrons with library card registration and renewal.

·         Answer general information and directional questions.

·         May work on special projects as assigned.

·         May perform other duties as assigned.

MINIMUM REQUIREMENTS OF WORK:

This position requires a High School diploma or GED and the equivalent of one year customer service related working experience.

Proficiency with Internet search engines, word processing software, email, on-line computer catalogs and Windows operating systems.

Ability to promptly sort and file materials in alpha-numerical order.

Ability to establish and maintain effective working relationships with a diverse group of customers and staff throughout the Library, as well as the general public within the organization.

Ability to multi-task many variable duties, requests and responsibilities.

Ability to exercise independent judgment.

Ability to read, understand and interpret manuals, policies and procedures, rules, regulations, journals, blogs, social media,  memos, letters, reports and legal documents. 

Ability to perform mathematical calculations with the use of a calculator and/or cash register.

PHYSICAL REQUIREMENTS OF WORK:       

The ability to work while standing as well as bodily movement associated with bending, kneeling, stretching and reaching associated with checking in/out books.  The ability to occasionally use force to exert up to 40 pounds.  The ability to lift, carry or otherwise move objects, books, materials, etc. using up to 40 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

The ability to stand for at least four hours at a time.

The employee is subject to inside environmental conditions: protection from weather conditions, but not necessarily from indoor temperature changes.

There are no environmental hazards associated with this classification.

SUPERVISION:

Under the supervision of the Customer Service Manager, work is performed with the guidance of managerial staff.  The individual has contact with other Library institutions and staff at all levels, and uses the necessary resources to meet and achieve goals and/or objectives.  Work is assigned through specific projects and customer/clientele request. The employee is responsible for prioritizing work tasks, and for identifying and utilizing the appropriate resources to resolve a problem or situation.  Work performance is reviewed through observation, completion of projects, status reports, conferences and meetings.  Guidance is provided through the City Code, departmental policies, City operating practices and procedures, and other resources as applicable to specific projects assigned.  Work is evaluated at least annually, with respect to customer service and performance in accordance with this classification standard.

PUBLIC CONTACT:

The employee has regular and frequent contact with the general public.

To apply for this position, please apply online at www.cityofevanston.org on or before the closing date.

Chosen candidates will be subject to a qualifying pre-employment medical examination and drug/alcohol screen.

The City of Evanston is committed to making all public meetings accessible to persons with disabilities.  Any citizen needing mobility or communications access assistance should contact the Facilities Management Office at 847-866-2916 (voice) or 847-448-8052 (TTY).

Benefits & Additional Compensation Info

*Starting salary is dependent upon qualifications, but in most cases is no higher than the midpoint for the range.

Additional Info & Requirements

Online applications only

HR Info

humanresources@cityofevanston.org