Job Description
The Denver Public Library (DPL) is a growing urban library system that serves the residents of the City & County of Denver. DPL sees more than 4 million visitors every year across its 27 locations, serves Denver’s most vulnerable communities through outreach and mobile services, hosts thousands of programs a year and manages a collection of more than 1.4 million physical and digital materials. We believe a strong library is vital for a strong community. DPL is committed to serving the evolving needs of Denverites through inspired programming, diverse collections, culturally-representative spaces, and equitable policies & procedures.
For more information, go to denverlibrary.org. Find us on Facebook, Twitter, Instagram, YouTube and LinkedIn.
As our Library Security Assistant, you will be responsible for the safety and security of everyone on library property, including staff, collections, and customers. You will create a welcoming environment for the whole community in alignment with our library use policy. Daily duties include patrolling the entire building throughout the day. You will be responsible for opening the building and securing the building at closing. You will also work on our circulation team, creating positive experiences for library customers by checking out and returning books, registering customers for library cards, placing holds, ordering books and other library materials from other agencies, responding to customer questions and issues about circulation matters, and assisting with technology. You will foster relationships while equitably serving a diverse community seeking information, resources, and experiences.
You will address behaviors that violate our library use policy while using a trauma informed approach and de-escalation techniques to ensure everyone’s safety. This position requires communication with the safety and security team at the Central Library, and includes writing incident and accident reports, completing safety-focused training, and fulfilling the expectations of our Safety Ambassador.
About Our Branch
Bear Valley Branch Library is located in Harvey Park Southwest Denver, on the corner of Sheridan and Dartmouth. The community is surrounded by elementary schools, several parks and coffee shops, including a beautiful view of the mountains and foothills. The Library itself has been in this community for over 50 years and has welcomed all to enjoy our well attended storytimes, and teen and adult programs. The Bear Valley Library serves customers of all ages and has a dedicated teen space for our young adult customers. The Bear Valley team has a great connection with the community and advocates for equitable access for all.
About You
Our ideal candidate has:
- Knowledge of safety and security in a public setting.
- Knowledge of emergency procedures, safety hazards and how to delegate to a team.
- Ability to use workplace technology effectively including email, calendar, internet, databases, video conferencing, and other software.
- Ability to thrive working in an environment with constant public contact.
- Ability to creatively solve problems, and handle stressful situations in a positive manner, including situations involving trauma, mental illness, and substance abuse.
- Ability to demonstrate excellent interpersonal skills, positive attitude, cultural sensitivity and sense of humor in working with customers of all ages and backgrounds, coworkers and community.
- Ability to pass a physical and mental fitness examination and a background check after the offer to hire has been made.
- Ability to successfully complete First Aid/CPR/AED, Narcan, Verbal De-escalation, and Defensive Tactics training.
- Ability to obtain an unarmed business guard license issued by the City and County of Denver.
- Experience with Trauma Informed Care or Mental Health First Aid preferred.
- A demonstrated commitment to developing and maintaining a welcoming environment for young people, including babies, toddlers, preschoolers, grade schoolers, and teens.
- One year of experience working with security or loss prevention preferred
- We anticipate this position to close on 8/5/2022. Please submit an application at your earliest convenience in order to be considered.
Benefits & Additional Compensation Info
The City and County of Denver benefits package will be offered. While the full salary range is $16.22 - $24.33, we anticipate offers will fall between $16.22 and $18.25 per hour.