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Patron Services Supervisor

High Plains Library District

Erie, CO

Application Deadline

Open Until Filled


$24.09 to $32.59 per Hour   Calculate


Erie, CO





Minimum Education

Master's Degree

Library Experience


Supervisory Experience


Type of Library


This job is more than 3 weeks old or the application deadline has passed.

Job Description

Patron Services Supervisor


Supervises daily operations and staff in a department, provides reference/information services, and plans and conducts programming. 

Major Duties and Responsibilities: 

20% - SUPERVISION OF DAILY OPERATIONS – Supervises daily operations by getting information and making sense of it, communicating information to staff, organizing resources and making decisions in order to ensure the proper functioning of the operational unit.  

15% - STAFF PERFORMANCE MANAGEMENT – Sets performance objectives for staff; observes and documents performance; recognizes, rewards and disciplines performance; trains staff; and recommends adjustments to pay in order to manage the pay and performance of staff. 

15% - COORDINATION OF DISTRICT PRIORITIES – Collaborates with peers, other departments, and staff to coordinate strategic priority efforts; establishes
effective workgroups and uses project management best practices to recommend, accomplish and implement projects, initiatives, and strategies.E

15% - PATRON ASSISTANCE – Assists patrons in the use of library materials and technology by guiding them in searching the catalog and stacks, accessing databases, and navigating the Internet in order to locate resources in the collection and on the World Wide Web; provides customer relations by resolving complaints in order to assist patrons with information about library services. E 

10% - INFORMATION NAVIGATION – Locates requested materials and information sources by using the electronic catalog to identify call number location and checking the shelf for availability and placing holds for materials checked-out or available from other branches or systems in order to satisfy patron requests for library materials and information. E 

10% - CIRCULATION – Assists patrons with checking out and renewing materials; issues and updates library cards; and follows procedures for fines and over-dues; processes holds; checks in materials and sorts and routes the materials to their proper location in order to assist patrons with borrowing of materials. E 

5% - STAFF SELECTION – Selects staff by interviewing candidates for vacant positions, assessing qualifications, and recommending for hire the candidate that most closely meets the desired qualifications at a starting wage reflective of the hiring strategy and overall staffing plan for the operational unit. E 

5% - BUDGETING – Identifies resources needed to provide services, forecasts expenses to provide the services, recommends the annual cost of providing the services, and monitors expenditures throughout the year in order to recommend and maintain department budget. E 

5% - OTHER DUTIES – Plans informative and entertaining programs, weeds and discards items, prepares statistical reports, ensures accurate patron information in ILS, chairs committees, and assists Library Manager in order to ensure the smooth operation of the branch. E 

Minimum Requirements: 


Master of Library and Information Science 


One to Three years of similar library and/or supervisory experience 

Or any combination of education and experience which provides the success factors. 

District Success Factors: 

Focuses on the customer 


Contributes to a positive work environment 

Strategic thinking 

Pursues personal development 

Continuous improvement 

Takes pride in the workplace 

Emotionally intelligent 


Knowledge of public library operations 


Job Success Factors: 

Knowledge of public library goals, policies and services 

Knowledge of library technology 

Skill in customer relations including dealing with difficult patrons and volatile situations 

Skill in supervision 

Knowledge of the principles, methods, and practices of professional library science and supervision 

Knowledge of reader interest levels and group and community interests 

Knowledge of professional library literature, multi-media, and library technology 

Knowledge of the principles, practices, theory and applications of public personnel management 

Knowledge of print and online reference resources 

Skill in customer relations 

Skill in supervision 

Skill in oral and written communication 

Skill in using Innovate
Interfaces, Inc’s Sierra or other comparable automated library system 

Skill in Windows, Word, Internet Explorer,and Outlook 

Able to model expected employee behavior 

Able to budget and plan 

Able to organize, supervise, and evaluate the work of paraprofessional staff 

Able to analyze issues and make informed recommendations 

Able to operate various office equipment including copiers 

Physical Success Factors: 

Able to push a fully loaded book-cart weighing up to 200 lbs. 

Able to lift 50 lbs. 

This Job Description is not a complete statement of all duties and responsibilities comprising this position. 


Benefits & Additional Compensation Info


Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Accidental Death and Dismemberment (AD&D) Insurance

Short-Term Disability

Long-Term Disability

401(a) Defined Contribution Retirement Plan

457 Deferred Compensation Plan

Flexible Spending Accounts for transportation, dependent care and medical expenses

Tuition Reimbursement

Paid Leave

Additional Info & Requirements

Pay Grade:49
Wages/Benefits:  $24.09-$32.59/hr; Full-time benefits
FLSA Classification: Exempt
Hours: Full-Time; Some days, evenings, and weekends 
Location: Erie Community Library, Erie, CO 80516 
Supervisor: Library Manager
Supervises: Library Associates
Deadline: Open until filled


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Posted Aug 10, 2022