The Library Assistant provides excellent customer service to diverse and geographically dispersed users which include University faculty, staff, students and community members. This position is part of the Access Services team, which is responsible for enabling physical access to university library collections and library spaces. This department is responsible for services relating to circulation, reserves, stacks management, interlibrary/intercampus loan, and space management. This position is cross-trained on functional areas within the department. The position requires a sophisticated competence in various computer systems, including Innovative Interfaces (Sierra), Ares, ILLiad, OCLC, Swift, and Prospector. Maintains the order of the building and may assist with the opening or closure of the library. Mediates stressful situations related to patron concerns. Provides customer service to colleagues within the department and across other library departments. Contributes to a collaborative team environment. This position is .75 FTE.
Major Duties and Responsibilities:
Provides excellent customer service to students, faculty, staff, and community members.
Monitors alarm systems for library collections and building security and communicates with security personnel when necessary.
Ensures patron safety by identifying emergency situations and notifying authorities, notifying patrons and/or clearing the building as necessary.
Assists with the recruitment, training and supervision of student assistants Shelves and shifts books, newspapers and periodicals, and maintains orderliness of library.
Instructs patrons on locating books, periodicals, and government documents using the library catalog.
Screens and answers or refers inquiries, in person and over email, chat, and the telephone, as appropriate.
Evaluates and processes reserves and resource sharing requests: conducts bibliographic verification and database searching; photocopies, scans and downloads articles; orders materials not owned by Regis; processes materials for mailing; sends materials to patrons.
Performs other duties as assigned. Performs related duties as necessary to support the Regis mission.
High School Diploma or GED required. Bachelor’s degree preferred.
Previous experience working with the public and demonstrated interest in providing excellent service to patrons/customers. Evidence of excellent communication skills, both oral and written. Ability to maintain poise while effectively managing a multi-task operation. Demonstrated ability to work effectively with a diverse clientele. Demonstrated computer skills and willingness to learn new skills and/or technologies. 2 years experience with a circulation and interlibrary loan module of an automated library system preferred.
ANTICIPATED SCHEDULE: Sunday-Wednesday, 12-7p with some Saturday hours. Shifts will vary during semester breaks and summer hours. Non-permanent variations may also occur to accommodate operational needs.
Benefits & Additional Compensation Info
This is a benefitted position, with health/dental/vision insurance options, as well as paid sick and vacation leave.
Working at Regis University:
As Regis employees, we each have a responsibility to perform our work in alignment with the mission of the University, especially with its Catholic and Jesuit values. All employees are expected to both contribute to and strengthen the university’s culture of respect, inclusion and equity for all members of our community.
Take a moment to consider our Total Rewards package:
- A generous tuition benefit for employees, spouses, and dependents
- Paid Mission leave to give employees time to volunteer in the community
- Options for flexible work
- Additional time off each year when the University closes for Winter Break
- Medical, dental, and vision insurance
Additional Info & Requirements
Special Instructions to Applicants:
Please submit a resume, cover letter and list of references with your application. Current employees, please submit an application by logging into Workday. Click on the Career Worklet and access the internal site.
Since 1877, Regis University has been using our Jesuit background to provide an education for men and women of all ages and faiths and is accredited by the Higher Learning Commission: A Commission of the North Central Association of Colleges and Schools.
Inspired by St. Ignatius Loyola Regis University seeks to build a more just and humane world through transformative education at the frontiers of faith, reason and culture. In everything, Regis shepherds the development of the whole person in relation to the common good, asking, "How ought we to live?"
In accordance, with our Catholic, Jesuit values, and in accordance with our mission, Regis University seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve our increasingly diverse student body, which includes students of all backgrounds, including those from historically-marginalized backgrounds, to maintain the excellence of the University and to offer our students varied disciplines, perspectives, and ways of knowing and learning.
The key Jesuit values of cura personalis, magis, men and women for and with others, unity of mind and heart, contemplatives in action, and finding God in all things are the foundations on which we work. Through an understanding and assimilation of these values, it is expected that our employees will advance the University’s mission in the work they do to support the students, the University and the community, thereby accomplishing the University’s strategic objectives and Jesuit Catholic education mission.
Regis University is committed to maintaining a humane atmosphere in which the civil rights of every individual are recognized and respected. Regis University does not unlawfully discriminate in either the provision of educational services or in employment practices on the basis of race, color, religion, national origin, creed, ancestry, gender, age, marital status, sexual orientation, military or veteran status, physical or mental disability, or any other characteristic protected by local, state, or federal law. Within this context, Regis University does reserve the right to give employment preference to persons who demonstrate by word and practice a commitment to the University’s mission and educational goals.” This statement is intended to indicate clearly that the University is morally committed to the principles of nondiscrimination – that we want to do this rather than just have to by law.
Regis University's Northwest Campus is the main campus and administrative hub, located in Denver, Colorado. Regis University has three additional campuses in Colorado Springs, Colorado, Thornton, Colorado and the Denver Tech Center, as well as distance learning initiatives.
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Contact Human Resources
Department of Human Resources K-4
3333 Regis Boulevard
Denver, CO 80221-1099