LibraryJobline

Job Description

The Bemis Library Adult Services Division has an opening for a Library Assistant Substitute to work variable hours including weekdays, evenings, and weekends. This position serves as part of a substitute pool and allows for flexible scheduling.  Weekends and some evenings are required for this role.

The Library Assistant furnishes a high quality and variety of customer services to library users: answers reference questions and reader’s advisory questions for customers, provides assistance to library patrons in locating information and materials, and instructs patrons how to use library resources, including electronic resources and digital content.

The ideal candidate is a quick learner who enjoys working in a fast-paced environment and is not afraid to make mistakes. Exceptional candidates will have strong interpersonal skills, adaptability, an eye for detail, and the willingness and availability to work a variety of shifts. We believe strongly in supporting our staff members in learning and growing professionally and the Library Assistant Substitute position is a great opportunity to get immersed in library work and become a part of the Bemis Library team. 

Work Schedule:  This position will be expected to work variable shifts on weekdays, evenings, and weekends. A typical shift is 4 to 8 hours with occasional 3-hour shifts. Subs are expected to work multiple shifts per week/month. If a sub does not work at least one shift during a three-month period, they are automatically removed from the substitute pool and separated from employment.

Essential Duties & Responsibilities

• Delivers work products and services to customers within on-call work schedule; may be required to work any of the normal business hours, including weekend and evening hours.
• Through verbal or written communication and knowledgeable questioning, determines customer’s needs and provides the information or assistance required to satisfy the customer needs.
• Accurately answers customers’ questions by using the resources of the library. Questions are answered face-to-face and by use of a telephone, or email.
• Provides formal and informal training to patrons in the use of library resources, including electronic resources and library equipment.
• Operates a personal computer with assigned software including the library’s ILS and Discovery layer, the Internet, office software, and online databases.
• Assists customers in using the equipment resources of the library.
• Performs other similar assignments and projects as required.
• Plans and arranges workload and establishes priorities to complete scheduled, assigned work within the parameters and deadlines assigned by supervisor.
• Maintains daily order and safety. Consistently enforces library standards and rules of safety and conduct.
• Delivers work products and services with responsiveness, courtesy, and tact in personal interactions with customers and staff.
• Evening and weekend hours may be required.
• Observes and follows established city and department policies and procedures in the conduct of the job.
• Performs other similar assignments and projects as required.?
• May serve as an Emergency Worker.

AREAS OF EXPERTISE:

• May assist the programming library in conducting programs for adults and seniors.
• Assists with organizing annual adult services reading programs
• Facilitates library programs, including contacting performers/speakers, making necessary setup arrangements for programs, tracking attendance, introducing performers/speakers, and assisting the division head in compiling an annual list of scheduled programs.
• Coordinates book displays under the direction of the division supervisor.
• May assist with Makerspace programs and technology one-on-one appointments.
• Provides social media content sites and updates other online web sites with scheduled library program information
• Staffs library outreach boots at community programs.

Minimum Qualifications

• High School diploma or equivalent; and
• A minimum of two years of Public Library or similar customer service work experience; or
• An equivalent combination of education, training, and work experience that produces the knowledge, skill, and ability to perform the essential duties and responsibilities of the position.
• Must be able to pass a pre-employment criminal background check.

Knowledge, Skills, Abilities

• Knowledge of general library principles and procedures to perform the essential duties of the position.
• Knowledge in the field of literature and literature reference sources and the ability to apply that knowledge to perform the essential duties of the position.
• Advanced knowledge of computer operations, word processing and spreadsheet software, and troubleshooting; basic skills in computer operation and the ability to access and retrieve needed information using the computer and assist and instruct customers in the use of library computer equipment.
• Expert ability to effectively and courteously communicate and interact with customers and staff members who request information and services.   Customers may occasionally be angry, argumentative, or disagreeable. Ability to establish and conduct verbal communications through speaking, talking, and hearing.

WORKING ENVIRONMENT & PHYSICAL ACTIVITIES:

• Work for this position is performed indoors in a public building environment.  This work may include occasional exposure to dust from books and electrical hazards from computer equipment.  Some of the work is performed outdoors assisting with library programs.
• Requires frequent lifting and carrying of books weighing 0-50 pounds, retrieving books and other materials from bookshelves at heights ranging from one foot to seven feet; frequent pushing of wheeled book carts weighing 50-100 pounds with or without assistance.

MATERIALS AND EQUIPMENT DIRECTLY USED:

Personal computer with public access, online computer catalog, Microsoft Office 365, Sierra Integrated Library System, telephone, photocopy machine, scanner, LCD projectors, telephone, microfilm/fiche reader/printer; books, magazines, multimedia materials, and alarm system.

The Community

The City of Littleton is a vibrant community south of Denver and is consistently voted as one of America’s Best Small Cities, and one of Colorado’s top five places to Raise a Family.   Home to a charming and historic downtown, a variety of shopping venues, restaurants, parks and trails, there is a lot to offer to the wonderful people who live and work here.  

HR Info

Chris Yates - cyates@littletongov.org