Job Description
Access Services Specialist-27651
University Staff
Description
University of Colorado | CU Anschutz Medical Campus
Strauss Health Sciences Library
Access Services Specialist
Position #217217 – Requisition #27651
* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *
The University of Colorado has a requirement for COVID-19 vaccinations and full completion thereof by 9/1/21 or upon start date. Information regarding this requirement, and exemptions can be found at:
Exemptions vary by campus location/department. Campus/Unit-Specific Exemptions:
- Anschutz Campus – Exemptions are allowed for medical or religious reasons.
The University of Colorado Anschutz Medical Campus seeks individuals with demonstrated commitment to creating an inclusive learning and working environment. We value the ability to engage effectively with students, faculty and staff of diverse backgrounds.
Strauss Health Sciences Library has an opening for a full-time University Staff (unclassified) Access Services Specialist position.
The University of Colorado Anschutz Medical Campus is a world-class medical destination at the forefront of transformative science, medicine, education and patient care. The campus encompasses the University of Colorado health professional schools, more than 60 centers and institutes, and two nationally ranked independent hospitals - UCHealth University of Colorado Hospital and Children's Hospital Colorado - that treat more than two million adult and pediatric patients each year. Innovative, interconnected and highly collaborative, the University of Colorado Anschutz Medical Campus delivers life-changing treatments, patient care and professional training and conducts world-renowned research fueled by over $650 million in research grants. For more information, visit www.cuanschutz.edu.
Nature of Work:
The Strauss Health Sciences Library links people, reliable health sciences knowledge, and technology in support of effective learning, quality health care, vital research, and engaging community service. The library’s collections and resources including facilities are available to University of Colorado students, faculty, and staff, Colorado health care practitioners, and members of the public expressing information needs.
This Access Services Specialist will oversee closing operations for the library, including the physical building, customer service desk, and the online AskUs services portal. This role will be directly responsible for staffing and supervising these areas of the library, which includes determining staffing needs and managing the full-cycle recruitment and hiring process for student employees. As a student supervisor, this role will manage onboarding, training and schedules, process timesheets, and oversee student performance. The position also supports laptops and other gadgets circulated by the library and helps to advertise and promote these resources.
This position will also provide student-focused IT support, which includes maintaining, installing, and overseeing circulating laptops and other inventory. This position will be responsible for leading/supporting Access Services focused IT projects within the Strauss Health Sciences Library. This includes evaluating student-driven IT requests, tracking issues, and determining IT based solutions. This role will need to compile and analyze data from multiple sources to determine key issues or areas of improvement and research solutions. Prior to providing recommendations to management, this role will need to ensure IT-based solutions are within budget and other restrictions.
The Access Services Specialist assists users with library technology and discovery systems to aid patrons in finding and determining appropriate resources. With a focus on strong customer service, this role will provide consultation and support to student, faculty, and academic library researchers on the library’s online AskUs system and from the library’s customer service desk. This requires a strong understanding of library resources and services, providing instruction and guidance in use of resources, and determining gaps in service. The position also provides support to keeping statistics like library’s gate count and assists with collection of user feedback as directed. Takes on special projects and other duties as assigned.
Many of the duties of this position are areas where training will be provided as necessary and immediate direct experience across all the duties is not expected. Candidates who meet the minimum qualifications and are excited about this position but whose experience does not meet every preferred qualification are encouraged to apply.
Examples of Work Performed:
Information Research Support & Customer Service:
- Supporting and answering questions from library patrons in person at the circulation desk and over the library’s virtual Askus service point.
- Helping customers use the library’s discovery tools including the library catalog and local collections, website, article databases, research guides, and clinical research tools.
- Assisting customers with the use of multimedia in the facility and with equipment/gadgets circulated by the library.
Student Employee Supervision & Library Closing Oversight:
- Acts as the department’s student employee coordinator and directly supervises student employees (8-10 workers).
- Manages student full-cycle recruitment, hiring, onboarding, processing timesheets, and performance reviews.
- Responsible for training of student employees and managing student schedule of weekly shifts to support department needs.
- Developing training and professional development resources for student employees.
- Acts as coordinator of library closing performing closing procedures and overseeing closing tasks by student assistants.
Circulation, IT Support, and Other Customer Support Services:
- This role will lead/support ongoing Access Services IT projects including Drupal content management.
- Tracks student IT requests, inquiries, and feedback from the Tell Us system.
- Collects and analyzes user data to determine common issues or areas of improvement; uses data to determine the focus of Access Services IT specific projects.
- Independently researches IT based solutions; and determines what resources are feasible and necessary.
- Maintains and updates circulating laptops and other gadgets.
- Supports inventory control of laptops and other special items circulated such as wellness & fitness gear.
- Incorporates new circulating technology and devices by making physical space for items, applying barcodes, setting up item records and inventory notes.
- Supports promotion and advertising of laptop and other gadget circulation programs and services.
- Sits on IT-Access Services Public Services Technology working group monthly to share information, plan changes, and evolve services.
- Supports the library conduct policy and engages customers as necessary to maintain an atmosphere conducive to study and research in the library.
- Assists with other circulation services as directed and supports course reserves as needed.
Other duties as assigned, committees, professional development:
- Participates on library committees, interdepartmental task forces and working groups, and serves on library search committees to recruit new employees.
- Participates in the library’s diversity, equity, and inclusion learning opportunities. Supports the diversity values of the University helping to offer a welcoming and respectful environment to all persons.
- Supports department advertising by writing about services for the library’s blog and campus email announcements.
- Assists with user surveys.
- Pursues job-related professional development and continuing education opportunities.
This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority.
Salary and Benefits:
The hiring rate for this position has been established at $45,049.
The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.
The above hiring rate represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.
This position is not eligible for overtime compensation.
Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.
Benefits: https://www.cu.edu/employee-services/benefits
Total Compensation Calculator: http://www.cu.edu/node/153125
Qualifications
Minimum Qualifications:
- A bachelor’s degree in education, psychology, business, public administration, health care, educational technology, social science, liberal arts, communications, accounting, finance, library science, or a directly related field from an accredited institution. Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year for year basis, but not for the specific experience.
- Two years of library experience, academic or public.
Required: Applicants must meet minimum qualifications at the time of hire.
Preferred Qualifications:
- Experience working on a customer service desk, covering phones, or virtual customer services online
- Experience with student supervisor or team leadership.
- Experience with circulation services, interlibrary loan, or information reference assistance in a library.
- Experience with answering questions about library research and helping people to search for information resources.
- Experience with library catalogs, databases and other information tools for discovery and research.
Competencies/Knowledge, Skills & Abilities:
- Ability to communicate effectively, both in writing and orally.
- Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
- Outstanding customer service skills.
- Demonstrated commitment and leadership ability to advance diversity and inclusion.
- Knowledge of utilizing library search tools to search and retrieve information from electronic databases and computer systems.
- Ability to manage multiple tasks and projects; meet multiple deadlines; work independently with minimal supervision.
Diversity and Equity:
The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@ucdenver.edu.
The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community, and all veterans. The University of Colorado is committed to diversity and equality in education and employment.
The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.
Special Instructions to Applicants:Required Application Materials: To apply, please visit: http://www.cu.edu/cu-careers and attach: 1. A letter of application which specifically addresses the job requirements and outlines qualifications 2. A current CV/resume 3. List of three to five professional references (we will notify you prior to contacting both on and off-list references) Questions should be directed to: Elby Potter at Elby.Potter@ucdenver.eduApplication Materials Required:Cover Letter, Resume/CV, List of ReferencesApplication Materials Instructions:Application Deadline: Applications are accepted electronically ONLY at www.cu.edu/cu-careers. Applications will be accepted until finalists are identified, but preference will be given to complete applications received by October 14, 2022. Those who do not apply by this date may or may not be considered.
HR Info
Application Materials Instructions:Application Deadline: Applications are accepted electronically ONLY at www.cu.edu/cu-careers. Applications will be accepted until finalists are identified, but preference will be given to complete applications received by October 14, 2022. Those who do not apply by this date may or may not be considered.