Job Description
The Rio Rancho Public Library is expanding with 9 new hires! We are opening a Third new branch in early 2023 and are eager to add the best library staff in the state to our team.
The Rio Rancho Public Library is hiring for 2 new Library Service Managers positions! The Branch Services Manager will manage supervisors at all 3 Rio Rancho Public Library locations and ensure that our libraries create a warm and welcoming space for all our patrons. The Community Engagement Manager will manage outreach staff, community events, and work to create a library presence throughout our community.
Position Summary
The Library Services Manager oversees the operation and administration of major library service initiatives within the Rio Rancho Community. The Manager provides exceptional customer service; directs employee work around service delivery within their defined initiative area; supervises and directs employees and working groups; coordinates with other library Teams; and chairs standing and ad hoc committees. The Manager serves on the library senior Leadership Team and assists the Deputy Library Director and Library Director with strategic planning, policy development, and other special projects.
The Library Services Manager may participate in library evening and/or weekend rotations.
Education, Training and Experience – minimum required to proficiently perform the job
Education / higher education: Master's Degree
For required college degrees, applicable field(s) of study: Library Science (MLS), Customer Experience, Public Administration
Minimum number of years of directly related experience: Five (5) years related experience in library services, including one year of supervising staff.
Education and/or experience preferences: Customer Service, Events Planning, Management and Supervision, Facilities Management
Certifications, Licenses and Registrations
Driver’s License requirement: Infrequent Driver -- Regular Driver's License Required Endorsements: None
Note -- For any driver, driving record must always meet City driving and insurability standards.
Required certifications, licenses or registrations: None
Time given after hire/promotion to obtain certification or licenses: None
Preferred certifications, licenses or registrations: None
Knowledge, Skills and Abilities required to proficiently perform the job
Knowledge: Customer service and user experience principles. Library management principles, collections and systems, and online reference applications. Staff supervision, training and mentoring. Planning events and programs, and in establishing and building partnerships between communities and/or organizations.
Skills: Must be able to type rapidly and accurately enough to successfully produce documents/spreadsheets, communicate via e-mail, or perform data entry as necessary to accomplish the essential functions of the position. Use of technology, equipment and software typically used in the office environment. Excellent written and verbal communication skills required.
Abilities: Ability to build and maintain interpersonal relationships across organizations. Ability to design, train for, and deliver exceptional customer experiences. Operate a personal computer to access Internet and on-line database resources and use word processing and spreadsheet applications. Write technical reports, library planning documents, business correspondence, and procedures manuals. Effectively present information and respond to questions from colleagues. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Interaction with Groups/Agencies/Entities: Internal: Internal: Works with individuals and teams across the library and at all levels to assess talent, schedule personnel, provide customer service training, and to build and maintain an organizational culture based on community needs. Maintains harmonious, courteous, and understanding relationships, while fostering a collaborative teamwork environment. External: Build and maintain partnerships with community organizations and individual community stakeholders. Promotes and solicits feedback on library services to the general public. Build and maintain relationships with City of Rio Rancho facilities personnel. Presents a courteous and friendly image for the City with the general public.
Authorities and Accountabilities
Level of independent decision making: High--incumbent is expected to analyze complex situations and take appropriate action
Budgetary/Financial/Asset accountability: Moderate - Position is directly accountable to the City Manager. Can sign contracts and obligate the City with the approval of the City Manager.
Span of control: Responsibility for the assigned Division
Essential Functions
The following functions are typical for this position. The omission of specific functions does not exclude them if the work is similar, related or a logical assignment for this position. Other duties may be required and assigned.
• Determines work procedures, prepares work schedules, and expedites workflow for a library service or function.
• Issues written and oral instructions to subordinates on work product, priorities, timelines, and task specifications.
• Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.
• Studies, recommends, and implements policies and procedures to improve department and employee productivity.
• Maintains harmony among subordinates and resolves conflicts and grievances.
• Works with subordinates to address errors, omissions, and complaints in order to maintain effective customer service.
• Assists subordinates in performing their duties and provides training and education as required.
• Supervises assigned library staff, carries out staff evaluations, and recommends hiring, termination or disciplinary actions.
• Participates in the creation and regular revisions of library planning documents, including Master Plan, Collection Development Plan, and Library Technology plan. Is responsible to ensuring implementation of these plans at department or branch level.
• Participates in the creation of the Department budget, setting annual divisional goals and objectives, and identifying expenditures needed to carry them out.
• Oversees planning and development of special events for the Department to include logistics, programming, and volunteer recruitment and scheduling.
• Assists the general public in accessing and using library resources both in-house and on-line.
• Oversees collection development and collection care tasks in assigned areas.
• Schedules staff to assure coverage as directed by the Library Director. Oversees staff who may be working nights and weekends. Presence may be required in the facility nights and weekends.
• Responsible for technology needs of the facility, including liaison with Information Technology staff, software vendors, etc.
• Responsible for facility maintenance and management, including facility security (will be primary point of contact for security alarms or other security concerns).
• May be scheduled/required to work nights and weekends.
• Lead on implementation and coordination of system-wide training of all staff and volunteers on topics including, but not limited to: circulation, selection, specialty services, programs, customer service, etc.
• Keeps abreast with professional developments and current events; reads journals, reviews books, bibliographies and other media. Participates in applicable educational opportunities.
The Community
Rio Rancho is the 3rd largest city in New Mexico, the fastest growing community in the state, and one of the fastest growing in the southwest. Rio Rancho has been recognized as one of “America’s 50 Best Cities to Live” citing exceptional public schools and well below national average crime rates (24/7 Wall Street). Rio Rancho sits at an elevation of approximately 5,290 feet and enjoys a picturesque view of the Sandia Mountains.
Website
https://rrnm.gov/4217/Library-Information-Services
Human Resources / Job Listings
http://ciriorancho.hrmdirect.com/employment/job-openings.php
HR Info
505-891-5011