Job Description
Library Technician
Job Summary
Are you tech savvy and skilled at problem solving? Are you passionate about making an impact and empowering others to gain an appreciation for lifelong learning? If so, Hawkeye Community College has a great opportunity for you!
The Hawkeye Community College Library is looking for a Library Technician with a keen sense of curiosity and persistence to join their team. As the Library Technician, you would be responsible for implementing first level technical support for online resources and library technology. This is achieved by assisting librarians with the configuration, authentication and administration of library systems as well as ordering and maintaining library collections.
Hawkeye Community College is a comprehensive community college focused on meeting the needs of the community by providing quality, affordable learning experiences for a diverse student body through our Adult Learning Center, Business and Community Education Department as well as through more than 50 career and technical programs and liberal arts transfer programs. Hawkeye Community College’s mission is about empowering students, strengthening businesses and enriching communities with a vision to improve the quality of life in the communities we serve.
Essential Job Functions
Important responsibilities and duties may include, but are not limited to, the following:
- Performs all tasks associated with acquisition, de-acquisition, processing, and management of library
materials for circulation and/or access, including copy cataloging, completing inventory, etc. - Provides customer and reference services at the library’s circulation desk.
- Responsible for maintaining the serials collection to include ordering, claiming and organizing, updates holdings in online platforms, and performs yearly withdrawals.
- Implements and activates electronic resources to support granular e-resource discovery.
- Maintains accurate records of all library expenditures, license agreements, and statistics.
- Prepares electronic records of library holdings according to consortium and national standards.
- Creates and manages metadata records for print and electronic materials.
- Oversees and maintains the library social media accounts. Develops content for social media accounts, widgets, and promotional material.
- Provides first level technical support by troubleshooting access problems, software and library equipment.
- Assists librarians with the configuration and administration of library systems.
- Develops and updates training and procedural documentation.
- Provides general backup and assistance to library staff as needed.
- Provides on-call coverage for assigned weekend if scheduled staff member is absent.
- Participates in campus committees as assigned.
- Performs other duties as assigned.
- Unless otherwise approved under Hawkeye’s remote work policy, regular on campus and/or onsite attendance is considered an essential function of the position.
Minimum Qualifications
- Associate of Arts Degree and two (2) years of experience in library services or equivalent combination of education and experience to total four (4) years.
- Demonstrated knowledge of library science, systems, and services.
- Knowledge of online databases and their specific authentication requirements, support procedures, and functionality.
- Knowledge of financial procedures and budget balancing.
- Experience with library management software.
- Demonstrated ability to work with a culturally diverse student population, faculty, staff, and the general public.
- Ability to demonstrate strong interpersonal communication.
- Skilled in Microsoft Office Suite, Google applications, and video conferencing technology.
- Demonstrated ability to execute organization and department policies and procedures.
Preferred Qualifications
- Experience with technical support/troubleshooting technology.
- Experience in copy cataloging or other library technical services roles.
- Coursework in library science or computer science.
- Working knowledge of library science, systems, and services.
Working Conditions
Anticipated schedule is Monday – Friday 8am – 4:30 pm including occasional evening and weekend coverage.
Work is performed either in or a combination of an office setting or classroom setting and may be exposed to an indoor environment and dust. Requires good hand-eye coordination including visual acuity to use a keyboard and read technical information; arm, hand and finger dexterity, including ability to grasp. Sit, stand, bend, lift and move frequently during working hours. During course of day, interact with students, faculty, general public and staff in person, by telephone and computers.
Employment Status
Full time, nonexempt position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
Application Procedure
Complete an online application at www.hawkeyecollege.edu/employment
- Submit/upload a cover letter addressing the following:
- Describe your specific skills and experiences that prepare you to perform the job responsibilities of this position.
- Detail your experience managing & troubleshooting technology, specifying any library systems/software you have worked with and any coding languages with which you have proficiency.
- Please detail your experience with specific software that you have working knowledge of (e.g.: Microsoft Office, Goggle Suite, Panopto, OpenAthens, etc.).
- Submit/upload a resume.
- Submit/upload 3 professional references with a minimum of 1 being from a current/past supervisor.
Submit the online application and all required materials by Tuesday, December 6, 2022.
Hawkeye Community College is an equal opportunity and affirmative action employer, committed to equity and diversity in its educational services and employment practices: https://www.hawkeyecollege.edu/about/diversity-inclusion/equal-opportunity. The College does not discriminate on the basis of sex; race; age; color; creed; national origin; religion; disability; sexual orientation; gender identity; genetic information; or actual or potential parental, family, or marital status in its programs, activities, or employment practices. Veteran status is also included to the extent covered by law. Any person alleging a violation of equity regulations shall have the right to file a formal complaint. Inquiries concerning application of this statement should be addressed to: Equity Coordinator and Title IX Coordinator for employees, 319-296-4405; or Title IX Coordinator for students, 319-296-4448; Hawkeye Community College, 1501 East Orange Road, P.O. Box 8015, Waterloo, Iowa 50704-8015; or email equity-titleIX@hawkeyecollege.edu, or the Director of the Office for Civil Rights, U.S. Department of Education, Citigroup Center, 500 W. Madison, Suite 1475, Chicago, IL 60661, phone number 312-730-1560, fax 312-730-1576, email: OCR.Chicago@ed.gov.
If any applicant is in need of a reasonable accommodation in completing the application process, please notify a member of Human Resource Services.
Benefits & Additional Compensation Info
Full time, nonexempt position with comprehensive or competitive benefits program including health, dental, vision, life, and LTD insurance, a Section 125 plan for medical and dependent care expenses; holiday, personal, sick, and vacation leave; tuition reimbursement; and a choice of retirement programs—IPERS (defined benefit) or TIAA (defined contribution).
HR Info
Application Procedure
Complete an online application at www.hawkeyecollege.edu/employment
- Submit/upload a cover letter addressing the following:
- Describe your specific skills and experiences that prepare you to perform the job responsibilities of this position.
- Detail your experience managing & troubleshooting technology, specifying any library systems/software you have worked with and any coding languages with which you have proficiency.
- Please detail your experience with specific software that you have working knowledge of (e.g.: Microsoft Office, Goggle Suite, Panopto, OpenAthens, etc.)
- Submit/upload a resume.
- Submit/upload 3 professional references with a minimum of 1 being from a current/past supervisor.
Submit the online application and all required materials by Tuesday, December 6, 2022.