Job Description
Do you enjoy working with people? Are you a team player? NCPL is seeking an individual to help answer patrons’ research questions, suggest materials to read, teach about library resources and provide dynamic customer service to patrons. You will use problem-solving and people skills to provide swift resolutions to patron problems with computers, E-readers, mobile devices and software. You will lead book discussion groups, Creation Station programs and other programs and classes. You must have superior customer service and demonstrate proficient technology and computer skills.
PRIMARY DUTIES AND RESPONSIBILITIES
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
- Interprets, communicates, and implements library policies and procedures to patrons.
- Interacts with diverse patron base. Uses informed judgment to make decisions in providing customer service.
- Quickly diagnose technology issues and explain appropriate resolutions.
- Provide a variety of technology services, such as helping patrons use our online catalog, databases and downloadable media; helping patrons use library equipment – computers, printers, copiers, fax machine, and makerspace devices; helping patrons use their own devices – mobile devices, computers, apps, e-readers, etc.
- Conducts research and provides readers’ advisory services to individuals.
- Responds to patron reference inquiries received in person, through the mail, telephone, and email.
- Responds to inquiries and assists patrons locating books and other library items.
- Plans, directs, and/or assists in both on-site and off-site library programming and special events.
- Performs other duties as assigned or required.
This position requires scheduling flexibility to include day, evening and weekends.
Library Hours:
Winter: Mon-Thurs 9 AM – 7 PM, Saturday 9 AM – 5 PM, and Sundays 1-5 PM
Summer: Mon-Thurs 9 AM – 6 PM, Saturday 9 AM – 5 PM
Additional Info & Requirements
Education and/or Experience
- Bachelor’s Degree plus one year of public library experience; OR an equivalent combination of education and experience.
HR Info
To Apply
- Review the full job description.
- Applications must be submitted online at the button/link below.
- Please attach a letter of interest and resume to the application.
- Application deadline is noon on February 17, 2023.
- All applicants will receive an email confirmation within 3 business days of submitting your application. If you do not receive a confirmation, please check your email’s spam folder or email ncpljobs@natronacountylibrary.org to inquire on status. The hiring committee will contact applicants who are selected for interviews. As a courtesy, we notify all applicants by e-mail when a position is filled.
- The successful candidate must be able to pass a pre-employment drug/alcohol test and background check and must have a valid Wyoming driver’s license.