Job Description
The University of Denver Libraries, comprised of the Main Library at the Anderson Academic Commons, a remote storage facility called the Hampden Center, and the Bonfils Stanton Music Library in the Newman Center, is a highly collaborative organization that serves a diverse population, ranging from our students, staff, and faculty to public and other academic patrons from the surrounding region. The Anderson Academic Commons is the campus centerpiece for collaborative teaching, learning, and engagement. The University of Denver Libraries are central to discovery and creative interaction among students and faculty, and provide collections, services, personnel, and systems that support the teaching and research programs of the University. The institution is dedicated to the goal of building a culturally diverse and inclusive faculty and staff committed to teaching and working in a multicultural environment.
Position Summary
Reporting to the Access Services Librarian, this position is responsible for the management of the daily workflow in the Access Services Department, and the hiring/training/supervising of five Unit Supervisors that oversee the following functions: Circulation, Interlibrary Loan/Lending, Reserves, Stacks Maintenance, and Night/Evening Services. As part of the essential duties of the job this position delegates work, assists with technology issues related to the department, and recommends policy changes; oversees customer service environment, ensuring coverage of the Service Desk, and addressing patron concerns. Responsible for fulfillment functions and patron database within the library management system (LMS). Schedules all Access Services Department staff for the Service Desk and produces training materials.
This position will work a Monday - Friday schedule. Hours are flexible and may be adjusted with approval of the Access Services Librarian, but will generally follow a 10 am to 6 pm schedule.
Essential Functions
SUPERVISION: Supervises the Unit Supervisors in the Access Department. Hires, trains, and evaluates appropriate department members; delegates work, provides coaching for performance improvement; oversees technology issues related to that department; recommends policy changes. 35%
ACCESS DEPARTMENT MANAGEMENT: This position will act as a manager within the Access Services Department, overseeing and coordinating day-to-day operations with the Access Services Librarian. Will coordinate student hourly staffing and budgets with appropriate Access Services Unit supervisors. Responsible for enforcement of established policies and procedures. Will coordinate with the Access Services Librarian and appropriate stakeholders to recommend and implement changes to policies and procedures. This position will participate in emergency planning and business continuity planning at both the department and library levels. 35%
LIBRARY WEBSITE AND SPRINGSHARE TOOLS- Responsible for maintaining the Access Services Department's information on the library website. Coordinates with the Access Librarian to ensure that policies are accurately reflected and maintained. Works with Access Services Unit supervisors and Library Administrators utilizing the Springshare suite of software. 20%
LMS - ALMA: This position will be responsible for maintaining pertinent configurations within the LMS- Alma, and will have specific Alma Fulfillment functions. The specific responsibilities will be determined in conjunction with the Access Services Librarian. This position will also maintain internally managed patrons in the library LMS. 10%
Knowledge, Skills, and Abilities
- Leadership, management and problem-solving skills.
- Strong interpersonal and communication skills. Proficiency in the English language is needed. Must be able to communicate with diplomacy and tact, both in person, via email, and on the telephone.
- Manage problems that are highly varied and complex with the ability to troubleshoot problems.
- Good judgment, problem-solving, and decision-making skills are needed to provide practical solutions to ensure accuracy in a detail-oriented environment.
- Must be able to work independently and collaboratively, effectively, and confidentially, using tact and excellent judgment.
- Ability to provide creative approaches to new concepts and work with difficult/unpredictable situations.
- Analytical skills are required for decision-making. Must be able to analyze and organize work and set priorities.
- Ability to follow closely, established procedures and to perform work requiring considerable attention to detail; ability to use an automated library system and PC; ability to maintain clerical records; ability to work collaboratively and cooperatively in a team-based organization.
- Must be detail-oriented, with an extremely high accuracy rate in all work done and demonstrate a creative, service-oriented approach to problem solving.
- Strong math skills: ability to maintain accurate and thorough monthly statistics on work performed. Ability to design management tools using spreadsheets and database applications.
- Flexibility is important in this position. Hours worked can adjust based on staffing needs, and problem-solving skills are important to ensure appropriate staff coverage.
Required Qualifications
- 2 years of supervisory experience
- Demonstrated ability to oversee and direct the workflow of staff and train staff
- Prior customer service experience
- Demonstrated management experience and organizational skills
- Must be able to analyze and organize work and set priorities.
- Must be detail-oriented, with an extremely high accuracy rate in all work done and demonstrate a creative, service-oriented approach to problem solving.
Preferred Qualifications
- 3+ years of supervisory experience and/or experience supervising supervisory positions or a larger quantity people
Working Environment
The work environment is a busy public service desk in an academic library with many projects going on at one time. The department is highly automated with attention paid to ergonomics and safety, using workstations equipped with easy access to needed resources and access to the Internet. The unit is one of several working collaboratively and cooperatively in a team-based organization.
Physical Activities
1. Ability to sit in front of a computer for an extended period of time.
2. Must be able to lift and move books and loaded book trucks from one area to another.
Work Schedule
Monday - Friday, 10:00 a.m. - 6 p.m. Hours are flexible and may be adjusted with approval of the Access Services Librarian, but will generally follow a 10 am to 6 pm schedule.
Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) April 4, 2023.
Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.
Salary Grade Number:
The salary grade for the position is 9.
Salary Range:
The salary range for this position is $53,000 - $55,000.
The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.
Benefits:
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.
Please include the following documents with your application:
- Resume
- Cover Letter
The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university's complete Non-Discrimination Statement, please see non‑discrimination‑statement.
All offers of employment are contingent upon satisfactory completion of a criminal history background check.